•
•
• •
JOB DESCRIPTION
FRONTEND MANAGER
Described below are the major duties and responsibilities of a Frontend Manager. If you have any questions about this information, please ask your immediate supervisor. I. Financial Performance
- SPCH - Supervises department to ensure that SPCH goals are met or exceeded on a quarterly and year-to-date basis.
II. Store Operations
- Customer Service – Manages customer service department to ensure that goals are met or exceeded for: (1) customer service audits, (2) 60-minute customer meetings, (3) 30 – second daily meetings, and (4) secret shoppers.
- Operations Checklists – Manages department to insure that the following operational checklist items are accomplished: (1) monitors and maintains schedule, (2) monitors and maintains frontend equipment, (3) monitors bookkeeping and bookwork, (4) monitors service center activities, (5) monitors cashier operations checklist items, (6) monitors zone recovery sheets, (7) monitors cashier items per minute, (8) monitors and maintains lane/individual accountability policies, (9) monitors all audit procedures, (10) monitors check stand service reports, (11) monitors cashier open rights, (12) insures frontend cleanliness, and (13) monitors and insures frontend supply needs.
III. Management Skills
- Performance Reviews – Provides thorough, high quality reviews to all direct-reports that accurately address performance issues.
- Mentoring and Employee/Management Development – Jointly formulates annual professional development goals and plans for all direct-reports and reviews progress quarterly.
- Training – Implements departmental training policies to insure that: (1) stated procedures are followed, (2) cross-training for associates is provided, and (3) follow-up training is conducted.
- Discipline – Implements company disciplinary policies to ensure that associates are properly disciplined for: (1) call-offs and tardies, and (2) poor performance.
- Communication – Communicates effectively with management, maintenance, scanning, signs, department managers, and department associates.
Diversity Statement:
At Indiana Grocery Group, we believe in diversity and inclusion and always value and treat everyone with dignity and respect. Our associates are passionate about providing excellent customer experiences and helping our associates grow. In order to sustain this culture, we will welcome individuals who are diverse in race, color, creed, religion, sex/gender, sexual orientation, gender identity or expression, age, marital status, national origin, ancestry, disability, veteran status, genetic information, or any other legally protected status. Also, we are committed to sustaining a professional working environment where everyone feels welcome, important and appreciated.