Branch Manager / Operations Manager
Location: Springfield, MO Schedule: MondayFriday, 7:30 AM5:30 PM Pay: $110,000$125,000/year + bonus potential
What's in It for You
• Competitive $110K$125K base salary
• Potential annual bonus opportunity
• Potential vehicle allowance and additional compensation
• Great Benefits
About the Role
A well-established heavy equipment and industrial services organization is seeking an experienced Branch Manager / Operations Manager to lead its Springfield, MO location.
The organization is evaluating whether the position will operate as a full Branch Manager role or be structured as an Operations Manager working alongside a separate Sales Manager. The ideal candidate will be a strong leader with excellent communication skills, initiative, sound business judgment, and a track record of developing high-performing teams.
Responsibilities
• Lead and develop branch employees while promoting a culture of safety, accountability, and high performance.
• Manage daily branch operations and ensure exceptional customer service.
• Oversee parts, service, sales, and administrative functions as applicable to the final branch structure.
• Monitor financial performance, operational metrics, inventory, receivables, and other key performance indicators.
• Coach, develop, and evaluate employees; address performance and employee-relations issues as needed.
• Improve operational efficiency, profitability, customer satisfaction, and market performance.
• Oversee parts and service workflow, work orders, inventory, warranty claims, and customer communication.
• Partner with sales leadership to increase customer engagement, sales opportunities, and market share.
• Ensure facilities, vehicles, equipment, inventory, and property are properly maintained.
• Identify staffing, training, and capital needs and communicate recommendations to leadership.
• Resolve customer concerns and employee issues professionally and effectively.
• Maintain compliance with company policies, procedures, safety standards, and administrative requirements.
Qualifications
• Proven management and leadership experience
• Strong communication, coaching, and team-building skills
• Demonstrated initiative, ownership, decision-making, and follow-through
• Strong problem-solving and organizational abilities
• Customer-focused with the ability to manage challenging situations professionally
• Experience with financial performance, operations, inventory, or business management
• Valid driver's license and ability to meet company driving requirements
• Ability to work a flexible schedule when needed
• Intermediate Microsoft Office/computer skills
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