Support Technician

Why Work at STORIS?

STORIS Inc. is proud to be recognized among the 2026 Top Workplaces in New Jersey by NJ.com and Jersey’s Best!

STORIS is the leading provider of integrated retail software solutions for home furnishings, bedding, and appliance retailers across North America. Our Unified Commerce platform powers ERP, point-of-sale, eCommerce, and customer-engagement capabilities for some of the most recognized retail brands in the industry.

Currently, STORIS has an opening for a Support Technician in our corporate office located in Mount Arlington, NJ. The Support Technician will provide effective customer service to the Company’s client base and serve as a primary support liaison between STORIS and our clients. The Support Technician will be able to resolve basic issues with the standard STORIS package and companion applications by researching and analyzing information obtained through consultation with the user/client. Travel will be required as needed to back up a Senior Technician.

Responsibilities:

• Answer incoming help line calls; obtain specific details of the reported issues; and log help line cases. Assure accuracy and obtain additional information as needed.
• Communicate with the client to cover all details/aspects of the issue logged in the case queue. Provide assistance and resolutions to clients by researching and analyzing functional and/or technical issues reported to the help line.
• Recreate client issues in learn or in-house accounts to analyze and determine the correct resolution or facilitate escalation of issues.
• Function as a liaison between clients and 3rd party vendors to communicate technical and/or functional information.

Security Requirements:

• Follow the company’s secure software development standards and change management procedures for all code modifications affecting production systems; ensure all changes are documented and peer-reviewed.
• Evaluate third-party libraries, open-source components, and dependencies for known vulnerabilities prior to adoption; maintain awareness of CVEs affecting components in use.
• Handle sensitive data (client data, credentials, API keys, PII) according to the company's policies; never hardcode credentials or secrets in source code or configuration files.
• Maintain a consistent security-aware behavior that includes compliance with all company security policies.
• Ensure that all security training is taken as soon as possible after being assigned

Requirements:

• Good communication skills
• Good research and analytical skills
• Team-orientated, as well as an ability to work independently
• Basic knowledge of working within a database
• Good problem-solving skills
• Good organizational skills
• Ability to understand procedural concepts
• 18 months of Customer Service experience preferred

What We Offer:

• Competitive compensation ($65,000-$75,000)
• Comprehensive benefits package
• Participation in our 401(k) and annual profit-sharing plans
• Hybrid work flexibility
• Company wellness program
• Professional development opportunities
• Modern, renovated office space featuring a spacious kitchen, complimentary snacks, beverages, hot and cold brewed coffee

STORIS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.