Senior Manager, Engineering(Platform)

ABOUT STORD

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like True Classic, Native, Seed Health, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

Stord is building the operating system for modern supply chain: a unified platform handling Order Management, Warehouse Management, Transportation, and Consumer Experience for brands doing billions in commerce annually.

The Platform team sits underneath all of it. The shared services, tooling, and standards Platform owns are what every product team builds on, which means the quality of Platform's work shows up in OMS, WMS, TMS, Commerce, and AI. Stord is in a growth stage, and many of the hard problems that come with it land here. This role leads a single team of about five engineers, expected to expand to multiple teams as scope grows, and also serves as the product lead for Platform. You are the voice of the team to every product engineering group, and you lead the effort to get what Platform builds adopted, working alongside product engineering leaders.

This role is for a strong engineer who is also a great leader. You were a high-performing IC, you still know what good engineering looks like, and you spend your days close to your engineers and your stakeholders. You can tell when a plan has a hole in it and say so plainly. You get your results through other people and are comfortable never writing the code yourself. You are also a credible advocate who can explain what Platform is building and why to engineers and executives alike, and who earns adoption by listening to customers(other Engineering teams). If you want to shape how an entire tech stack scales and build the team that does it, this role was built for you.

Why This Role

• Platform sits at the center of every product team, so how well your team executes is visible across the whole stack.
• You are the face of Platform and lead the push to get what you build adopted, in partnership with product engineering leaders.
• Stord is in a growth stage, and Platform is where many of the problems that make that growth sustainable get solved.
• You start with one team of about five engineers and have a real path to leading several as the scope grows.
• Solving for real scale is part of the job, and the decisions you make will have to hold up as volume and complexity climb.
• You work daily with engineers and with leaders across every product area, so your input shapes priorities across the company.
• The stack is multifaceted, with Elixir and TypeScript as the primary languages.

What You'll Do Team Leadership & Delivery

• Own the complete people management lifecycle for the Platform team, starting with about five engineers and growing from there.
• Stay close to the work. Know what each engineer is building day to day, read the designs and pull requests that matter, and ask the questions that surface gaps early.
• Challenge plans and viewpoints directly when they don't hold up, and push the team toward a better answer.
• Run planning, standups, and retrospectives that keep the team predictable and moving fast.
• Report delivery, quality, risk, and resourcing to engineering leadership on a regular cadence, using measures that keep observations as objective as possible.

Platform Product Leadership & Adoption

• Act as the product lead for Platform. Define what the team builds, for whom, and why, and own the roadmap as a product.
• Be the voice of Platform across Engineering. Communicate what is shipping, what is coming, and how to use it to product engineering teams and leadership.
• Lead adoption of Platform products and features in partnership with product engineering leaders. Set adoption goals, track them, and report on progress.
• Treat product engineering teams as your customers. Gather feedback regularly, find where they get stuck, and feed it back into the roadmap.
• Drive the documentation, migration paths, and enablement material that make adoption easy.
• Make the case for retiring legacy approaches, and push teams to move when the Platform path is the better one.
• Define success measures for Platform products, such as adoption, reliability, and developer experience, and report on them to leadership.

People Development & Hiring

• Run weekly 1:1s focused on growth, feedback, and career development.
• Deliver performance reviews, make compensation recommendations, and write promotion cases for your direct reports.
• Handle performance issues and hard conversations directly, including the cases where an engineer needs to move on.
• Lead the full hiring lifecycle, and sell both the role and Stord to candidates with credible optimism about where the company is today.
• Identify and develop future tech leads and managers as Platform expands to multiple teams.

Technical & Roadmap Ownership

• Own the Platform roadmap and architectural direction across multiple quarters, working with your tech lead and principal engineers.
• Turn the needs of product teams into prioritized platform work, and sequence it against competing demands.
• Hold quality and velocity together. Set the standards for code review, testing, and release practices that let the team ship fast without regressions.
• Hold your team accountable for AI adoption, and replace or significantly improve legacy team processes through AI enablement.
• Manage team cost drivers such as tooling, infrastructure, and contractor spend, and flag budget risk early.

Cross-Team Alignment & Platform Reliability

• Work daily with engineering managers, product leaders, and stakeholders across Product Engineering.
• Own the reliability of the platform services your team runs: monitoring, incident response, root cause follow-through, and on-call discipline.
• Represent Platform in cross-team planning, keep dependencies visible, and drive consistent engineering practices across teams.
• Renegotiate scope and priorities when demand exceeds capacity.

What We're Looking For Required

• Engineering management (3+ years): You have led teams of 5+ engineers with a track record of predictable delivery and team development, and you have managed through ambiguity.
• Strong engineering background (5+ years as a high-performing IC): You were a strong engineer first. You can read a design or a pull request, reason about it, and challenge it. You do not carry sprint work yourself.
• Product ownership of a technical platform: You have owned the roadmap of a platform, tooling, or shared service used by other engineering teams, and have helped those teams adopt it. You can define customers, set priorities, and measure adoption.
• Distributed systems and service architecture depth: You can evaluate trade-offs in reliability, scalability, and system design well enough to pressure-test your team's decisions.
• Hard conversations and performance management: You have first-hand experience with underperformance, conflict, and difficult exits, and you handled them directly.
• Full hiring lifecycle: You have sourced, interviewed, closed, and onboarded engineers, and you can sell yourself and Stord to a strong candidate.
• A way to measure your team: You have a repeatable process for assessing team and individual performance with as little subjectivity as possible.
• Strong opinions, held with evidence: You are a decision maker. You take a position, defend it with facts, and change it when the facts change.

Required Soft Skills

• Ownership & Accountability: You own outcomes, not just activities. When your team ships, you take pride. When something breaks, you take responsibility and fix the system.
• Strong Communication: You communicate clearly with engineers, PMs, and executives. You translate technical complexity into business language and vice versa.
• Delegation & Multiplication: You scale through people, not heroics. You have a history of developing team members and multiplying impact through others.
• Navigating Ambiguity: You set direction when requirements are evolving. You build alignment across teams and functions without formal authority.
• Balanced Judgment: You balance innovation with pragmatic delivery constraints. You know when to push for quality and when to ship.
• Directed AI-Assisted Development: You understand how AI coding tools work as a productivity multiplier and can guide your team's adoption while maintaining quality and independent technical judgment.

Strongly Preferred

• Experience driving adoption of internal platforms or developer tooling across multiple engineering teams.
• Production experience with Elixir or TypeScript, and the appetite to get fluent in both.
• Experience leading platform, infrastructure, or shared-services teams whose customers are other engineering teams.
• A track record of scaling a team across multiple teams through rising scale and scope without a drop in delivery quality.
• Experience operating systems through significant growth in load, usage, or complexity.

Nice to Have

• Experience with event-driven architecture.
• Experience leading incident response and post-incident improvement across multiple teams.
• Experience introducing AI-enabled workflows that changed how an engineering team operates.

What Success Looks Like

• 30 days: You have met with every engineer on the team and with the leaders of each product engineering team. You understand Platform's current roadmap, delivery cadence, and risks, how teams use Platform today, and you have a point of view on what needs to change.
• 90 days: You own the team's delivery rhythm, your 1:1s are producing real development conversations, and product teams trust your status updates and priorities. You have published a Platform roadmap, defined adoption measures, and begun reporting on them.
• 6 months: The team ships predictably, and quality and velocity trends are visible and improving. Adoption of key Platform capabilities is rising across product engineering teams, and they see Platform as a partner. You have made a meaningful hire or development move, and you have a plan for expanding to multiple teams.

About Stord Stord is a cloud-based supply chain platform that enables brands to compete and grow through end-to-end logistics solutions. We process billions in commerce annually and operate across Order Management, Warehouse Management , Transportation Management, and Consumer Experience. We are backed by leading investors and are rapidly scaling our engineering organization to match our ambitions.