Jobs in the United States

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Prouction Manager
HEICO
Hollywood, FL
ATI of HEICO is seeking a Production Manager for a full-time direct hire position in Hollywood, FL
Added just now
Network Architect
CF Industries Employee Services LLC
Northbrook, IL
Understand and comply with established processes and procedures designed to support internal controls efforts, including Change Control procedures across all modifications to the…
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Customer Success Manager II, Commercial Markets
Planet
San Francisco, CA · Denver, CO
This role is for a Customer Success Manager for Planet’s commercial markets. You will be responsible for managing and expanding relationships with customers, especially in the agriculture…
Added 1 min ago
J
Civil Project Engineer
Jobot
Tampa, FL
- $80,000 to $160,000 USD / year
…individual will also provide technical and design services in support of civil engineering projects reporting directly to their project manager. Applicant must be able to communicate and…
Added 1 min ago
FH
Pharmacy Billing Coordinator Technician III
Fred Hutchinson Cancer Center
Seattle, WA
- $35.97 to $53.94 USD / hour
…spending accounts, life, disability, retirement, family life support, employee assistance program,…
Added 1 min ago
Underwriter II, Excess Casualty, Umbrella Excess Liability
AXA
ATLANTA
…catastrophic losses beyond the limits of their primary insurance program or self-insured retention…
Added 1 min ago
Claim Specialist, Workers Compensation
AXA
EXTON
You will report to the Workers’ Compensation Claims Manager- TPA
Added 1 min ago
Physical Therapist II
Baylor Scott & White Health
Plano, TX
…development, student clinical coordinator, quality improvement program head, team manager, specialty program head, or other identified…
Added 1 min ago
Branch Manager 3 - Walla Walla, WA
U.S. Bank National Association
Walla Walla, WA
…smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in…
Added 2 mins ago
Assistant Manager I
Family Dollar
Miami, FL
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 2 mins ago
Assistant Manager II
Family Dollar
Dewitt, IA
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 2 mins ago
G
Bridge Structural Project Manager
GPAC
Naperville, IL
- $145,000 to $165,000 USD / year
Mentor engineers and support proposals and new project pursuits.
Added 2 mins ago
G
Civil Project Manager
GPAC
Naperville, IL
- $95,000 to $140,000 USD / year
A reputable, 100% employee-owned engineering firm with over 40 years in business is seeking a Civil Project Manager to help deliver commercial and residential site development projects.
Added 2 mins ago
G
Bridge Structural Project Manager
GPAC
Lombard, IL
- $145,000 to $165,000 USD / year
Mentor engineers and support proposals and new project pursuits.
Added 2 mins ago
G
Civil Project Manager
GPAC
Warrenville, IL
- $95,000 to $140,000 USD / year
A reputable, 100% employee-owned engineering firm with over 40 years in business is seeking a Civil Project Manager to help deliver commercial and residential site development projects.
Added 2 mins ago
G
Civil Project Manager
GPAC
Woodridge, IL
- $95,000 to $140,000 USD / year
A reputable, 100% employee-owned engineering firm with over 40 years in business is seeking a Civil Project Manager to help deliver commercial and residential site development projects.
Added 2 mins ago
G
Civil Project Manager
GPAC
Downers Grove, IL
- $95,000 to $140,000 USD / year
A reputable, 100% employee-owned engineering firm with over 40 years in business is seeking a Civil Project Manager to help deliver commercial and residential site development projects.
Added 2 mins ago
G
Bridge Structural Project Manager
GPAC
Downers Grove, IL
- $145,000 to $165,000 USD / year
Mentor engineers and support proposals and new project pursuits.
Added 2 mins ago
G
Bridge Structural Project Manager
GPAC
Chicago, IL
- $145,000 to $165,000 USD / year
Mentor engineers and support proposals and new project pursuits.
Added 2 mins ago
G
Civil Project Manager
GPAC
Chicago, IL
- $95,000 to $140,000 USD / year
A reputable, 100% employee-owned engineering firm with over 40 years in business is seeking a Civil Project Manager to help deliver commercial and residential site development projects.
Added 2 mins ago
Associate Product Manager
Tint
Remote, United States
We're hiring an Associate Product Manager to support one of our largest and most operationally complex product programs. You'll report to the Staff Product Manager who owns the program, and…
Added 2 mins ago
AA
RN Post Surgical Medicine
AHS Allina Health System
United States
- $44.64 to $74.33 USD / hour
Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate…
Added 2 mins ago
AA
RN Post Surgical Medicine
AHS Allina Health System
United States
- $44.64 to $74.33 USD / hour
Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate…
Added 2 mins ago
AA
RN Post Surgical Medicine
AHS Allina Health System
United States
- $44.64 to $74.33 USD / hour
Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate…
Added 2 mins ago
AA
RN Post Surgical Medicine
AHS Allina Health System
United States
- $44.64 to $74.33 USD / hour
Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate…

Stord, Inc.

Customer Experience Manager

Ogden, UT, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

ABOUT STORD

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like True Classic, Native, Seed Health, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

As a Customer Experience Manager I, you will serve as the primary liaison between customers and internal teams, including operations, IT, and finance. Your role will focus on understanding client service needs, ensuring smooth execution of service solutions, and optimizing customer experience. By collaborating with cross-functional teams, you will drive operational efficiency, support business transformation efforts, and maintain financial accuracy. Your ability to identify growth opportunities and provide strategic insights will be essential in enhancing service outcomes and fostering long-term customer relationships.

This position sits onsite in the office 4 days per week with 1 day remote between the hours of 8:30am - 5:30pm.

What You'll Do:

Act as the main point of contact between customers and internal teams to address service needs and ensure business alignment.
Identify and communicate client service requirements to cross-functional teams, ensuring effective execution and adherence to SLAs.
Oversee the management and implementation of complex service solutions to ensure seamless customer program execution.
Partner with account leadership on business transformation efforts to enhance service processes, operational efficiency, and financial performance.
Lead and coordinate customer business reviews, offering strategic insights and recommendations for service improvement.
Audit customer invoices, track outstanding accounts receivable (A/R), and facilitate timely issue resolution for financial accuracy.
Maintain comprehensive documentation, including meeting notes and action items, to drive account performance and issue resolution.
Collaborate with management to identify and convert growth opportunities into tangible results.

What You'll Need:

Proven experience in customer experience, account management, or a related field.
Strong ability to manage multiple priorities and complex service solutions in a fast-paced environment.
Excellent communication and relationship-building skills to work effectively with internal and external stakeholders.
Analytical mindset with attention to detail and problem-solving capabilities.
Experience with financial processes, including auditing invoices and managing accounts receivable.
Ability to lead customer business reviews and provide strategic recommendations.

Bonus Points:

Experience in Supply Chain, Warehouse Fulfillment, or Ecommerce.
Familiarity with service-level agreements (SLAs) and operational metrics.
Background in business transformation initiatives or process optimization.
Proficiency in CRM or customer service management tools.

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