Jobs in the United States

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Warehouse Associate - Dock Worker 5am
Performance Food Group
MI
- $16 USD / hour
Warehouse Associate - Dock Worker | 1st Shift
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Facility Maintenance Mechanic
Performance Food Group
CA
Growth opportunities performing essential work to support America’s food distribution system
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PF
Production Associate
Performance Food Group
WI
- $18 USD / hour
Growth opportunities performing essential work to support America’s food distribution system
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PF
Warehouse Associate 2nd Shift
Performance Food Group
MI
- $18 to $24 USD / hour
Growth opportunities performing essential work to support America’s food distribution system
Added 3 mins ago
A
Retail Sales Associate – Part Time
AutoZone
Salt Lake City, UT
- Part-time
Join our team as a Retail Sales Associate, where you'll play a key role in delivering WOW! Customer Service by exceeding expectations and making a real difference for our customers. Whether…
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A
Retail Sales Associate – Part Time
AutoZone
Elmira, NY
- Part-time
Join our team as a Retail Sales Associate, where you'll play a key role in delivering WOW! Customer Service by exceeding expectations and making a real difference for our customers. Whether…
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A
Retail Sales Associate – Part Time
AutoZone
Grand Junction, CO
- Part-time
Join our team as a Retail Sales Associate, where you'll play a key role in delivering WOW! Customer Service by exceeding expectations and making a real difference for our customers. Whether…
Added 3 mins ago
A
Retail Sales Associate – Part Time
AutoZone
Silverthorne, CO
- Part-time
Join our team as a Retail Sales Associate, where you'll play a key role in delivering WOW! Customer Service by exceeding expectations and making a real difference for our customers. Whether…
Added 3 mins ago
A
Retail Sales Associate – Part Time
AutoZone
Gypsum, CO
- Part-time
Join our team as a Retail Sales Associate, where you'll play a key role in delivering WOW! Customer Service by exceeding expectations and making a real difference for our customers. Whether…
Added 3 mins ago
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Retail Sales Associate – Part Time
AutoZone
Phoenix, AZ
- Part-time
Join our team as a Retail Sales Associate, where you'll play a key role in delivering WOW! Customer Service by exceeding expectations and making a real difference for our customers. Whether…
Added 3 mins ago
A
Retail Sales Associate – Part Time
AutoZone
Houston, TX
- Part-time
Join our team as a Retail Sales Associate, where you'll play a key role in delivering WOW! Customer Service by exceeding expectations and making a real difference for our customers. Whether…
Added 3 mins ago
A
Retail Sales Associate – Part Time
AutoZone
Las Vegas, NV
- Part-time
Join our team as a Retail Sales Associate, where you'll play a key role in delivering WOW! Customer Service by exceeding expectations and making a real difference for our customers. Whether…
Added 3 mins ago
A
Retail Sales Associate – Part Time
AutoZone
Las Vegas, NV
- Part-time
Join our team as a Retail Sales Associate, where you'll play a key role in delivering WOW! Customer Service by exceeding expectations and making a real difference for our customers. Whether…
Added 3 mins ago
A
Part Time Unloader
adecco
Chatsworth, CA
- $20 USD / hour
- Part-time
Added 3 mins ago
A
Part Time Unloader
adecco
Chatsworth, CA
- $20 USD / hour
- Part-time
Added 3 mins ago
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Part Time Unloader
adecco
Chatsworth, CA
- $20 USD / hour
- Part-time
Added 4 mins ago
A
Retail Sales Associate – Part Time
AutoZone
Lexington, KY
- Part-time
Join our team as a Retail Sales Associate, where you'll play a key role in delivering WOW! Customer Service by exceeding expectations and making a real difference for our customers. Whether…
Added 4 mins ago
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Retail Sales Associate – Part Time
AutoZone
North Miami Beach, FL · North Miami, FL
- Part-time
Join our team as a Retail Sales Associate, where you'll play a key role in delivering WOW! Customer Service by exceeding expectations and making a real difference for our customers. Whether…
Added 4 mins ago
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Retail Sales Associate – Part Time
AutoZone
Memphis, TN
- Part-time
Join our team as a Retail Sales Associate, where you'll play a key role in delivering WOW! Customer Service by exceeding expectations and making a real difference for our customers. Whether…
Added 4 mins ago
Warehouse Associate
Ferguson Fire & Fabrication Inc
Springdale, AR
…holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like…
Added 4 mins ago
Delivery Truck Driver - CDL Class A
Ferguson Fire & Fabrication Inc
Springdale, AR
Must hold a valid CDL Class A
Added 4 mins ago
DC General Warehouse Equipment Operator, IV
Ferguson Enterprises, LLC
Waterloo, IA
…holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like…
Added 4 mins ago
DC Maintenance Technician
Ferguson Enterprises, LLC
Concord, NC
…include dock levelers and restraints, building maintenance, and support…
Added 5 mins ago
Facilities Coordinator
US AMR-Jones Lang LaSalle Americas, Inc.
Abilene, TX · Dallas Fort Worth, TX · Dallas, TX · Odessa, TX
Support budget tracking and invoice processing for facility services and operational expenses
Added 5 mins ago
Facilities Coordinator
US AMR-Jones Lang LaSalle Americas, Inc.
Abilene, TX · Dallas Fort Worth, TX · Dallas, TX · Odessa, TX
*Night shift

Stord, Inc.

Customer Experience Associate

Atlanta, GA, United States

Apply on stord.wd503.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Experience: 2 years in customer support, client experience, or a related field
Posting language: English
Posted: Nov 12, 2026

Original job description

ABOUT STORD

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like True Classic, Native, Seed Health, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

ABOUT THE ROLE

The Client Experience Associate (CEA I) is responsible for delivering timely, accurate, and professional support to clients across multiple communication channels. This is a foundational role focused on executing established processes, managing standard client inquiries, and building core skills in case management and problem-solving.

CEA's are expected to operate with a strong sense of accountability, consistently meet performance expectations, and develop the skills required to handle more complex scenarios over time.

This position will sit onsite Monday through Friday 8:30am - 5:30pm.

What You'll Do:

Client Support & Responsiveness

Respond to client inquiries across multiple channels (Salesforce, email, Slack, etc.) within established SLAs (response time, resolution time, CSAT)
Acknowledge and triage incoming requests quickly to ensure timely engagement
Communicate clearly and professionally in all client interactions
Provide consistent updates to clients through resolution

Case Management & Execution

Manage assigned cases from intake through resolution using established processes
Accurately document, categorize, and update cases in Salesforce
Follow SOPs to resolve standard and well-defined client issues
Escalate more complex or unclear issues to senior team members when needed

Process Adherence & Quality

Follow established workflows, SOPs, and guidelines consistently
Maintain accurate and complete case documentation
Ensure attention to detail in all client communications and system updates
Identify when processes are unclear or missing and flag to leadership

Collaboration & Team Support

Partner with internal teams as needed to support case resolution
Ask questions and seek guidance when navigating unfamiliar scenarios
Contribute to a positive, professional, and accountable team environment

Learning & Development

Build foundational knowledge of systems, workflows, and client needs
Actively incorporate feedback to improve performance
Develop problem-solving skills and confidence in handling cases independently
Progress toward managing more complex cases with less oversight

Basic Requirements:

2 years in customer support, client experience, or a related field
Experience in a fast-paced, client-facing, or supply chain environment preferred
Familiarity with CRM or ticketing systems preferred
Comfortable working across multiple tools and systems

What Success Looks Like in This Role:

Consistently meets SLA expectations (response time, resolution time, CSAT)
Accurately follows processes and maintains strong case documentation
Demonstrates reliability, accountability, and professionalism
Builds confidence in handling cases with increasing independence
Shows measurable growth in problem-solving and system knowledge

Bonus Points:

Previous experience with a 3PL or supply chain organization
Previous experience at a start-up or other fast-paced environment

Apply on stord.wd503.myworkdayjobs.com About employer

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Jobs in the United States