Jobs in the United States

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Added 1 min ago
CW
Chess Instructor | Fall
Chess Wizards
Flossmoor, IL
- $45 to $65 USD / hour
…to join our after-school enrichment program! If you can make learning fun, create a positive classroom environment, and share the magic of chess with elementary students, this is the…
Added 1 min ago
CW
Chess Instructor | Fall
Chess Wizards
Palos Heights, IL
- $45 to $65 USD / hour
…to join our after-school enrichment program! If you can make learning fun, create a positive classroom environment, and share the magic of chess with elementary students, this is the…
Added 4 mins ago
K
Technical Solution Engineer
Kentro
McLean, VA
- $145,000 to $165,000 USD / year
…strong communication and collaboration skills, creativity, rapid learning, and the ability to navigate constraints independently and deliver practical, outcome-focused…
Added 6 mins ago
Senior Manager, Senior Counsel - Network Participant Risk
Capital One
McLean, VA
…box” function, but instead an important voice and strategic partner in all aspects of the business. You will be a part of a collaborative environment that values your insight, encourages…
Added 6 mins ago
BA
EXL Training & Development Coordinator
Bay Area Community Resources
Antioch, CA
- $37 to $40 USD / hour
Department: Expanded Learning Programs (EXL), Training & Development
Added 8 mins ago
Z
Assistant Manager
Zaxby's
Davenport, FL
- $45,000 to $50,000 USD / year
Support Shift Leaders in learning to lead with clarity and care.
Added 16 mins ago
P
Account Executive, Small-to-Medium Business
projects/helpful-passage-853/companies/9810ab3a-d8cd-4ba4-9ee5-ca421241fe3c
San Francisco, CA
- $26.83 to $38.26 USD / hour
Added 17 mins ago
SA
Assoc Material Planner - DMX
Southwest Airlines
Dallas, TX
- $63,700 to $70,800 USD / year
Ability to partner with diverse Teams to accomplish project goals and convey information across a variety of communication channels
Added 24 mins ago
KC
North America Technical Engagement Manager (TEM)
KLA Corporation
Austin, TX
- $127,900 to $217,400 USD / year
…(CE) division is a field-based group of technical experts who partner closely with customers to provide a comprehensive portfolio of KLA products that support yield improvement from R&D…
Added 24 mins ago
KC
North America Inspection Technical Engagement Manager
KLA Corporation
Austin, TX
- $127,900 to $217,400 USD / year
…(CE) division is a field-based group of technical experts who partner closely with customers to provide a comprehensive portfolio of KLA products that support yield improvement from R&D…
Added 25 mins ago
Direct Support Professional
Maxim Healthcare Services
Middletown, PA
Encourage individual goals as they relate to learning and maintaining independent living skills such as healthy lifestyle, personal care, and other activities of daily living.
Added 25 mins ago
Site Procurement Manager
Haleon
Warren
The Site Procurement Manager is the primary Procurement business partner for a Haleon manufacturing site, responsible for supporting the site’s requirements across Direct and Indirect…
Added 25 mins ago
Key Account Manager II
ALLIANT ENERGY CORP
BELOIT, WI
Added 25 mins ago
Key Account Manager II
ALLIANT ENERGY CORP
BELOIT, WI
Added 26 mins ago
Plant Engineering Manager
Conagra Brands
Darien, WI
…production challenges, manage the plant technical organization, and partner with corporate teams to achieve performance, safety, and cost…
Added 26 mins ago
D
Account Executive, Small-to-Medium Business
Docusign
San Francisco, CA
- $26.83 to $38.26 USD / hour
(Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Added 26 mins ago
Intern Data Analytics
COMPEER FINANCIAL
EAU CLAIRE, WI
Added 26 mins ago
Technical Support Manager
REHRIG PACIFIC CO
KENOSHA, WI
Added 26 mins ago
Technical Support Manager
REHRIG PACIFIC CO
KENOSHA, WI
Added 27 mins ago
UKG Workforce Mgmt Systems Analyst II SR
FROEDTERT
MENOMONEE FALLS, WI
Added 27 mins ago
International Technical Support Manager
ITW
Appleton, WI
…Electric’s global service partners through technical assistance, partner onboarding, and virtual and in-person service training. This role works with ITW Global regional offices, Miller…
Added 27 mins ago
Sr Product Manager, Technical, AWS Forward Deployed Engineering (FDE)
Amazon Web Services, Inc.
Boston, MA · Seattle, WA · Arlington, VA · New York, NY
Partner with sales and senior PMs to perform customer discovery - mapping business goals, technical landscape, and problems worth solving
Added 27 mins ago
Sales Insights & Analytics Manager (Remote)
American Express Global Business Travel
Madison, WI
Serve as the go-to person and trusted partner within the sales organization for all sales insights, analytics, and data-driven decision-making.
Added 27 mins ago
Senior Director Software Engineering
Capital One
Madison, WI
…working to define the future of banking in the cloud. You will partner closely with product managers, designers, architects and executive leaders to deliver scalable, customer-centric…
Added 27 mins ago
Senior Manager, Sales Operations
Parexel
Madison, WI
Parexel is a leading global clinical development partner delivering insights-driven clinical and consulting solutions to the life sciences industry. With 22,000+ employees worldwide, we…

Stord, Inc.

Customer Experience Associate

Atlanta, GA, United States

Apply on stord.wd503.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Experience: 2 years in customer support, client experience, or a related field
Posting language: English
Posted: Nov 12, 2026

Original job description

ABOUT STORD

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like True Classic, Native, Seed Health, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

ABOUT THE ROLE

The Client Experience Associate (CEA I) is responsible for delivering timely, accurate, and professional support to clients across multiple communication channels. This is a foundational role focused on executing established processes, managing standard client inquiries, and building core skills in case management and problem-solving.

CEA's are expected to operate with a strong sense of accountability, consistently meet performance expectations, and develop the skills required to handle more complex scenarios over time.

This position will sit onsite Monday through Friday 8:30am - 5:30pm.

What You'll Do:

Client Support & Responsiveness

Respond to client inquiries across multiple channels (Salesforce, email, Slack, etc.) within established SLAs (response time, resolution time, CSAT)
Acknowledge and triage incoming requests quickly to ensure timely engagement
Communicate clearly and professionally in all client interactions
Provide consistent updates to clients through resolution

Case Management & Execution

Manage assigned cases from intake through resolution using established processes
Accurately document, categorize, and update cases in Salesforce
Follow SOPs to resolve standard and well-defined client issues
Escalate more complex or unclear issues to senior team members when needed

Process Adherence & Quality

Follow established workflows, SOPs, and guidelines consistently
Maintain accurate and complete case documentation
Ensure attention to detail in all client communications and system updates
Identify when processes are unclear or missing and flag to leadership

Collaboration & Team Support

Partner with internal teams as needed to support case resolution
Ask questions and seek guidance when navigating unfamiliar scenarios
Contribute to a positive, professional, and accountable team environment

Learning & Development

Build foundational knowledge of systems, workflows, and client needs
Actively incorporate feedback to improve performance
Develop problem-solving skills and confidence in handling cases independently
Progress toward managing more complex cases with less oversight

Basic Requirements:

2 years in customer support, client experience, or a related field
Experience in a fast-paced, client-facing, or supply chain environment preferred
Familiarity with CRM or ticketing systems preferred
Comfortable working across multiple tools and systems

What Success Looks Like in This Role:

Consistently meets SLA expectations (response time, resolution time, CSAT)
Accurately follows processes and maintains strong case documentation
Demonstrates reliability, accountability, and professionalism
Builds confidence in handling cases with increasing independence
Shows measurable growth in problem-solving and system knowledge

Bonus Points:

Previous experience with a 3PL or supply chain organization
Previous experience at a start-up or other fast-paced environment

Apply on stord.wd503.myworkdayjobs.com About employer

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Jobs in the United States