Assistant General Manager

Assistant General Manager

Home2 Suites by Hilton Duncanville is dedicated to delivering exceptional guest experiences and building strong, service-driven teams at every property. We're looking for an Operations Manager / Assistant General Manager who keeps the day-to-day running smoothly and steps up as a leader when it counts.

As Operations Manager / Assistant General Manager, you'll oversee front office, housekeeping, and maintenance to keep the hotel running at its best - and step into the General Manager's shoes when they're not on property. You'll be the steady hand behind daily operations, training, and guest satisfaction, helping the team deliver a great stay every time.

Responsibilities

• Supervise front office, housekeeping, and maintenance team members, ensuring daily procedures run smoothly and information flows across shifts
• Interview, hire, train, and coach team members across departments, addressing performance and discipline issues as needed
• Inspect rooms daily and uphold uniform and service standards throughout the hotel
• Manage inventory and support the General Manager with budget control and key administration
• Support sales efforts by reviewing room inventory with the sales team, tracking leads, and stepping in on sales and accounts when the GM or DOS is unavailable
• Oversee daily hotel operations in the General Manager's absence, including emergency response and guest special requests

Requirements

• Prior experience in hotel operations, front office, housekeeping, or a related supervisory role
• Strong leadership skills with experience hiring, training, and managing a team
• Working knowledge of hotel systems, budgeting, and inventory management
• Excellent guest service and problem-solving skills, with sound judgment under pressure
• Flexibility to work varied hours, including nights, weekends, and holidays as needed

Benefits

• Hotel stay discounts
• Ongoing training and career development opportunities

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.