Senior Maintenance Technician

Senior Service Technician

Location: The Waters at Millerville

Lead Maintenance Excellence. Deliver Exceptional Resident Experiences.

Stoa Group's luxury apartment community in The Waters at Millerville is seeking a full-time Senior Service Technician to join our team.

Our Senior Service Technicians are a vital part of each community's success. They are personable, technically skilled professionals with a passion for solving problems, maintaining high standards, and creating exceptional experiences for residents. From HVAC systems and plumbing repairs to appliance maintenance, carpentry, and painting, Senior Service Technicians play a key role in every apartment home and every resident's satisfaction.

As a Senior Service Technician, you'll work closely with the property management team to provide outstanding service, maintain community standards, and mentor fellow maintenance professionals. This role is ideal for a skilled maintenance professional who enjoys hands-on work, leadership opportunities, and helping others grow in their careers.

What You'll Do

As a Senior Service Technician, you'll provide technical expertise, support daily maintenance operations, and help lead maintenance team performance throughout the community.

Maintenance Operations & Repairs

• Repair and maintain plumbing, electrical, HVAC, appliance, carpentry, and painting systems throughout the community
• Troubleshoot maintenance issues and complete repairs efficiently and professionally
• Diagnose equipment failures and determine appropriate repair solutions
• Ensure all maintenance work meets company quality and safety standards
• Maintain tools, equipment, and workspaces in a safe and organized condition

Resident Service & Communication

• Build positive relationships with residents through friendly and professional interactions
• Communicate repair updates, timelines, and maintenance processes clearly
• Respond promptly to service requests and resident concerns
• Deliver exceptional customer service that promotes resident satisfaction and retention
• Foster trust by maintaining apartment homes and community spaces to a high standard

Service Request Management

• Prioritize and complete maintenance work orders in a timely manner
• Collaborate with teammates to address resident service needs efficiently
• Monitor service request completion and quality standards
• Assist in coordinating emergency maintenance responses
• Support after-hours maintenance coverage through rotating on-call responsibilities

Apartment Turns & Community Readiness

• Monitor apartment vacancies and manage make-ready activities
• Complete painting, repairs, cleaning coordination, and inspections needed for new move-ins
• Ensure apartment homes meet company quality standards and readiness deadlines
• Identify and address deficiencies before occupancy
• Help maintain occupancy goals by reducing apartment turn times

Preventive Maintenance & Property Care

• Perform routine preventive maintenance on equipment and building systems
• Conduct regular inspections of buildings, amenities, grounds, and common areas
• Identify potential maintenance concerns before they become costly repairs
• Help maintain excellent curb appeal, cleanliness, and safety standards
• Support compliance with maintenance programs and community operating procedures

Leadership & Team Development

• Mentor, train, and support Maintenance Technicians and other team members
• Share technical knowledge and best practices with fellow maintenance professionals
• Assist with assigning and delegating maintenance tasks
• Support day-to-day maintenance operations in the absence of the Service Manager
• Help create a positive, accountable, and team-oriented maintenance culture

What We're Looking For

Required Qualifications

• One (1) year or more of hands-on general maintenance experience
• Availability to work a flexible schedule, including weekends
• Ability to participate in a rotating on-call schedule for after-hours emergencies
• Reliable transportation to and from work, including emergency call situations
• Computer proficiency and regular use of smartphone technology
• Strong customer service and communication skills
• Ability to perform physical maintenance duties and work in a fast-paced environment

Preferred Qualifications

• HVAC experience and EPA Certification
• High school diploma or equivalent
• Previous apartment maintenance or multifamily housing experience
• Experience leading, mentoring, or training maintenance team members
• Knowledge of plumbing, electrical, appliance, and HVAC systems

Core Competencies

• Technical maintenance expertise
• HVAC and building systems knowledge
• Leadership and mentoring
• Customer service excellence
• Communication skills
• Problem-solving and troubleshooting
• Time management and prioritization
• Attention to detail
• Organization and accountability
• Adaptability and initiative

What Will Make You Successful

We're looking for someone who:

• Takes pride in maintaining high-quality apartment homes and community spaces
• Enjoys solving technical problems and finding practical solutions
• Builds positive relationships with residents and teammates
• Leads by example and supports the development of others
• Communicates clearly and professionally
• Approaches challenges with a positive, customer-focused attitude
• Takes ownership of responsibilities and follows through on commitments
• Thrives in a fast-paced environment where no two days are exactly alike

Our Values

Every Stoa team member is expected to operate by three core principles:

Quality

Do it right the first time.

Schedule

Execution, not excuses.

Relationships

Do what you say you're going to do.

If these values describe how you work, you'll fit in well at Stoa.

Why Stoa?

Stoa Group is a vertically integrated real estate development, construction, and property management company recognized nationally as one of the Top Employers in Multifamily.

We build communities we intend to own and manage for the long term, allowing our teams to focus on quality, accountability, and long-term success.

We invest in our people by providing the tools, technology, leadership, and opportunities needed to build meaningful careers.

What We Offer

• Competitive compensation
• 100% employer-paid health insurance for employees
• Dental and Vision Insurance
• Retirement Plan with Company Match
• Paid Time Off and Paid Holidays
• Employee Rental Discount
• Professional Development Opportunities
• Career Growth Opportunities

Equal Opportunity Employer

Stoa Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law. All applicants must be authorized to work in the United States.