Mobile Service Coordinator

The Mobile/Remote Service Coordinator is critical to the overall success of Mobile Service at the dealership. This role coordinates and manages all Mobile Service activities within the dealership.

Skills/Knowledge – Knowledge of Service Advisor functions, knowledge of dealership operations, customer focused, business acumen, people leader Qualities – Trustworthy, personable, good communicator, confident, decisive, organized, skilled in conflict management, dependable, adaptable, thorough

Responsibilities

• Manage RO Process
• RO creation
• Mobile Service Advisor
• Ensure correct parts
• RO closeout
• Process payment
• Manage Parts Process
• Coordinate with Parts Department to ensure parts availability for repair
• Coordinate with Parts Department to add additional sales opportunity parts
• Ensure Mobile Service Unit is loaded with needed parts for repairs
• Add parts to the RO as required
• Ensure unused parts are accounted for and added back to inventory
• Schedule
• Coordinate with BDC (where applicable) to ensure Mobile Service Unit is adequately scheduled
• Take incoming Mobile Service requests
• Determine scheduled day and time, maximizing route optimization
• Route
• Utilize Route Optimization to set Mobile Service appointments
• Dispatch
• Dispatch appropriate Mobile Service Unit and Technician for requested repair
• Determine if repair request is within Mobile Service scope
• Customer Communication Prior to and During Repair
• Confirm customer appointment
• Communicate day of Mobile Service status
• Customer Follow-Up
• Ensure customer satisfaction
• Prospect
• Partner with Fleet staff to solicit Fleet business
• Marketing
• Partner with dealership Marketing Department to promote Mobile Service