Associate Director Technical Producer

Who We Are Stitch is the global leader in helping brands drive CRM performance through Braze and Databricks. We work with Fortune 1000 brands to design and execute martech-driven solutions and lifecycle marketing strategies that drive meaningful outcomes. Our fast-growing team spans the US, UK, and Canada. We’re actively building the best customer relationship marketing (CRM) consultancy in the world. Not the biggest - the best. We’re looking for teammates who are energized by this challenge.

About This Role As an Associate Director, Technical Producer, you lead a team of Technical Producers (aka Stitch's version of email developers) and set the technical bar. You’re a people leader first and a technical authority a very close second. Both jobs are real, and you do both well.

On the people side, you own the performance, growth, and retention of a team of Technical Producers. On the technical side, you stay close enough to the work to guide the hard stuff: net-new Braze deployments, platform migrations, gamification builds, custom preference centers, API-triggered messaging, and advanced automation logic that makes Braze stretch.

With clients, you operate at the executive level. You navigate org charts, read the room, and build relationships that outlast any single engagement. Inside Stitch, you define the solution patterns that become our standards, push our AI-forward development practices, and grow the next generation of Stitch Technical Producers.

If you want to define what “Stitch-caliber” means and then build a team that delivers it every day, this role is for you.

What You’ll Do Lead the Team

• People Leadership: Manage, coach, and develop a team of Technical Producers across levels. Set clear expectations, give regular and candid feedback (the kind people can use), and build your team's skills
• Team Performance: Keep utilization, quality, and delivery on track. Make sure every Technical Producer is on work that stretches them and serves clients well.
• Culture and Connection: Help build a place people are proud to belong to. Shape an employee experience where people feel connected, supported, and part of something, from their first day onward, rooted in our Common Threads and a proactive, solution-first mindset.
• Onboarding and Enablement: Own onboarding for new Technical Producers. Give them clear standards, a ramp plan, and hands-on support so day one feels like a launch and not a scavenger hunt.
• Capacity and Staffing: Partner with Delivery leadership, Operations, and Talent on staffing plans, resourcing, hiring profiles, and interviews.

Set the Technical Standard

• Technical Leadership: Guide the team through complex implementations, including gamification (IAM), custom preference centers, advanced Canvas with AI features (send time optimization, A/B/N testing, context steps), and API-triggered messaging.
• Standards and Frameworks: Define the solution patterns, rendering standards, QA standards, and development frameworks that become Stitch standards. Build reusable assets and methodologies that scale well past any one engagement.
• Design Reviews and Quality: Make sure key processes and design reviews actually happen, and happen consistently, so the practice delivers excellent, repeatable work.
• Advanced Build Skills: Stay hands-on enough to be a credible technical authority in advanced Liquid (complex nested arrays, custom filter combinations, performance optimization), HTML/CSS, JavaScript (custom tracking, interactive components, landing pages, forms), the Braze API, and workspace administration, including webhooks. If your team has a rendering edge case, you’re the one who isn’t scared of it.
• AI-Forward Development: Champion AI tools like Cursor to work smarter and faster. Set how the team uses them responsibly and effectively.
• Escalation Leadership: Step into the most complex or at-risk accounts with structured problem-solving, technical expertise, and stakeholder alignment. Partner with Directors and cross-functional teams to get things moving again.

Lead With Clients

• Executive Relationships: Own executive-level client relationships. Present to the C-suite, navigate stakeholder dynamics, and drive strategic discovery by respectfully challenging client assumptions.
• Account Growth: Drive long-term client relationships and account growth, and represent the Stitch brand in every interaction.
• Documentation That Sets the Bar: Make sure your team produces solution designs, technical requirements, QA standards, and audience-adapted deliverables that raise the standard for Stitch.
• Billable Delivery: Manage your own time to hit your billable target while leading your team.
• Travel: Occasional travel, up to 20%, for client meetings, workshops, and onsite engagements.
• Perform other duties as assigned.

What Does Success Look Like In This Role?

• You consistently bill a minimum of 32 hours a week.
• Your team members consistently hit a minimum of 36 billable hours a week.
• The Technical Producers you’ve developed are taking on more complex work, and new hires ramp quickly because of the onboarding foundation you built.
• You make sure key processes and design reviews are happening, because Delivery excellence doesn’t run on good intentions.
• Your team’s solutions, frameworks, and standards are the ones people across Stitch point to as exemplars.
• Executive-level clients see you and your team as a trusted partner, not just a vendor.
• You’ve defined what “Stitch-caliber” means for the Technical Producer practice, and the team lives it.

Requirements

What We’re Looking For

• 7–10 years of hands-on experience with marketing technology and customer engagement implementations
• 5+ years in consulting, with proven success driving high-impact work for enterprise-level clients
• 2+ years of direct people leadership experience
• Experience leading teams of 6–8 direct reports or more
• A demonstrated ability to build and sustain high-performance teams by setting clear expectations, coaching for growth, and making sure delivery stays excellent
• Expert-level HTML, CSS, and Liquid, plus working JavaScript knowledge
• Deep experience with marketing automation or customer engagement platforms, including advanced features like gamification, API integrations, and custom preference centers
• Preferred: a strong understanding of Braze Canvas, the Braze API, workspace administration, and data troubleshooting for messaging
• Executive presence and client-facing experience within an agency or consultancy
• A track record of facilitating cross-functional war rooms for high-risk issues, getting delivery, sales, and product teams pulling in the same direction to restore project momentum
• Deep, everyday experience with AI code editors (like Cursor), and the ability to lead a team in adopting them
• Bonus: Excellent email creation using Braze’s Drag and Drop Editor
• Occasional travel, up to 20%, for client meetings, workshops, and onsite engagements
• Must have legal authorization to work in the United States or Canada without employer sponsorship, now and in the future

How You Consult and Lead As an Associate Director, you set the tone for entire engagements and for the team delivering them. Your presence, executive relationships, and strategic thinking shape how clients experience Stitch.

• Present to the C-suite with confidence. Handle the tough questions without flinching and navigate organizational dynamics gracefully.
• Work through complex stakeholder environments to drive outcomes.
• See the big picture across workstreams. Manage dependencies and spot downstream impacts before they find you.
• Handle ambiguity with sound judgment. Nobody’s going to hand you a playbook for every situation, and you won’t need one.
• Challenge the status quo. Build reusable assets and frameworks that scale.
• Multiply your impact by coaching and developing others. Step into leadership gaps when you see them.
• Take ownership of new hire onboarding and enablement.

Benefits

• Medical, dental, vision, and life insurance
• 401k with company match
• Flexible PTO policy
• Monthly tech stipend
• Paid parental leave
• In-person onboarding experience at our HQ in Indianapolis, Indiana
• Mental well-being support