HR Shared Services Specialist

Position Summary

As an HR Shared Services Specialist, you will provide a range of services in support of the HR Operations function in North America. In this role you will manage critical employee lifecycle processes such as onboarding, orientation, internal mobility, relocation, immigration services, offboarding, and compensation actions.

You will work closely with HR Business Partners, Managers, Vendors, and Associates, provide exceptional Customer service, efficient handling of requests, and your subject matter expertise on the processes supported. As an HR Shared Services Specialist you will identify opportunities to continuously improve processes and service level and share those ideas with HR Services team and leadership.

You will serve as a first contact for HR related questions by responding to incoming calls and emails related to a variety of common HR processes, such as on-boarding, offboarding, HR transactions, etc. In this role you must be able to work independently and as part of a team, escalating issues when necessary.

This is a hybrid role with the requirement of working onsite at our Mentor, OH Corporate HQ, 3 days per week. (Tu, Weds, and Th). Requires the ability and willingness to be in the office more as needed.

What You'll Do as an HR Shared Services Specialist

• Manage key employee lifecycle processes including onboarding, job transfers, compensaton actions, relocation, immigration services, offboarding, and position management.
• Initiate and proactively monitor a wide variety of transaction workflows in the STERIS HRIS, SuccessFactors. Follow up as needed to ensure data quality and timely processing of actions.
• Provide timely support to US and Canada employees, HR and manager populations on an array of HR-related inquiries, utilizing call and case management processes/technologies.
• Take ownership of inquiries ensuring accurate, prompt and consistent resolution. Escalate or transition requests as needed to proper channels, ensure 'warm' handoff and exceptional Customer service.
• Serve as Subject Matter Expert, providing guidance and direction to employees, HR business partners and managers on a wide variety of HR processes, policies and tools.
• Understand the importance of confidentiality and strictly adhere to internal practices to ensure employee data privacy and compliance with all state, federal and regional labor laws and regulations.
• Partner with HR Business Partners to review data audits and make corrections.
• Analyze issues and make recommendations for updates to the Employee HR Portal or Internal HR Central SharePoint; may write FAQs or Knowledge Base Articles to be posted on the portal.
• Continuous evaluation of HR processes or practices to identify improvement opportunities.
• Work with internal departments such as Payroll, Benefits, Vendors, Talent Acquisition, HR, Compensation, Finance, IT, Internal Audit and Stock Administration to ensure data accuracy of shared integrations.
• Maintain employment files.
• Assist with other duties as assigned.

The Knowledge, Skills and Abilities Needed

Required:

• Bachelor's degree in HR or related business field, plus one year of relevant work experience in HR, Benefits, Finance, Customer Service, or Payroll, OR 3 years of relevant work experience in lieu of a Bachelors degree.
• Experience working with HR, Payroll, timekeeping or similar business systems.
• Customer service experience required and prefer process management experience.

Other:

Customer focused

Process driven

Detail oriented

Critical thinking skills

Organized

Strong with systems

Pro-active/strong follow-up skills

Multi-tasking

Priority setting

Demonstrate a positive attit