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Added 1 min ago
Trading Services Associate I
JPMC page
Newark, DE
As a FICC Trade Support Associate in the Investment Products Middle Office, you will manage end-to-end trade processes, support platform operations, and ensure timely settlements. Your deep…
Added 1 min ago
CO
Emergency Medical Technician (Non-Safety)
City of Chula Vista
Chula Vista, CA
- $3,069.73 to $3,730.13 USD / month
Equivalent to completion of the twelfth grade. An Associate’s degree in Fire Science is highly desirable.
Added 2 mins ago
Specialist Charge Revenue Integrity (Surgery Coding) - Remote
Trinity Health
Livonia, MI
…strategic objectives. Serves as a peer influencer & may direct a project or project team by applying industry experience & specialized…
Added 3 mins ago
Merchandiser - Hiring Now
Anderson Merchandisers
Hope, AR
Merchandising and execution of all assigned projects with required quality and accuracy to maintain account aesthetics and consistently deliver above average project execution compliance
Added 3 mins ago
A
Cybersecurity Manager - Utilities Industry
Accenture
Bentonville, AR
- $94,400 to $293,800 USD / year
…provide cybersecurity subject matter expertise, coordinate project delivery, and serve as a key point of contact for client security, business, and IT stakeholders, Accenture domain…
Added 3 mins ago
Gemini Enterprise for CX Specialist
Accenture
Bentonville, AR
You’re comfortable working directly with clients, supporting senior architects, and contributing to end-to-end project execution.
Added 3 mins ago
A
Gemini Enterprise for CX Sr. Engineer
Accenture
Bentonville, AR
- $94,400 to $266,300 USD / year
You’re comfortable working directly with clients, supporting senior architects, and contributing to end-to-end project execution.
Added 3 mins ago
Epic Payer Platform Lead
Accenture
Bentonville, AR
Experience with project plan creation and joint design sessions with Epic Implementation Team.
Added 3 mins ago
A
Google Senior Data Engineer
Accenture
Bentonville, AR
- $94,400 to $266,300 USD / year
You’re comfortable working directly with clients, supporting senior architects, and contributing to end-to-end project execution.
Added 3 mins ago
A
Google Data Specialist
Accenture
Bentonville, AR
- $70,350 to $196,000 USD / year
You’re comfortable working directly with clients, supporting senior architects, and contributing to end-to-end project execution.
Added 4 mins ago
CMMS Administrator
T1 Energy
Dallas, TX
…workflows for work requests, preventive maintenance programs, project requests, and inspections,…
Added 22 mins ago
Associate Director of Operations
Clients Blackbox, Inc.
Remote, United States
…We're going through a massive growth period and looking for an Associate Director of Operations who shares our obsession with results and wants to build something…
Added 29 mins ago
Accounting Clerk
OVERLAND CORPORATION
Ardmore, OK
…diploma or equivalent required. - College coursework or an associate degree in accounting, bookkeeping, business, or a related field is preferred. - Previous accounting, bookkeeping,…
Added 29 mins ago
A
Cybersecurity Manager - Utilities Industry
Accenture
Oklahoma City, OK
- $94,400 to $293,800 USD / year
…provide cybersecurity subject matter expertise, coordinate project delivery, and serve as a key point of contact for client security, business, and IT stakeholders, Accenture domain…
Added 29 mins ago
A
Gemini Enterprise for CX Sr. Engineer
Accenture
Oklahoma City, OK
- $94,400 to $266,300 USD / year
You’re comfortable working directly with clients, supporting senior architects, and contributing to end-to-end project execution.
Added 29 mins ago
Gemini Enterprise for CX Specialist
Accenture
Oklahoma City, OK
You’re comfortable working directly with clients, supporting senior architects, and contributing to end-to-end project execution.
Added 29 mins ago
A
Epic Payer Platform Lead
Accenture
Oklahoma City, OK
- $94,400 to $266,300 USD / year
Experience with project plan creation and joint design sessions with Epic Implementation Team.
Added 29 mins ago
A
Google Data Specialist
Accenture
Oklahoma City, OK
- $70,350 to $196,000 USD / year
You’re comfortable working directly with clients, supporting senior architects, and contributing to end-to-end project execution.
Added 29 mins ago
A
Google Senior Data Engineer
Accenture
Oklahoma City, OK
- $94,400 to $266,300 USD / year
You’re comfortable working directly with clients, supporting senior architects, and contributing to end-to-end project execution.
Added 33 mins ago
Process Data Scientist
Regeneron Pharmaceuticals, Inc (USA)
United States
Present on project status and team metrics during cross functional meetings.
Added 50 mins ago
CR
Associate Business Analyst
Claritas Rx
Remote, United States
- $60,000 to $70,000 USD / year
The Associate Business Analyst is a technical executor of the Ascend platform configuration. The top expectation of this role is the ability to lead and manage spec negotiations with data…
Added 54 mins ago
Safety Consultant
WEC Energy Group
West Allis, WI
This position is part of a job family (Associate Safety Consultant - Construction, Safety Consultant - Construction, Sr Safety Consultant - Construction) where experience will be the…
Added 54 mins ago
Maintenance Tech III
CABELAS
PRAIRIE DU CHIEN, WI
Added 54 mins ago
Engineer Drafter
FUREY FILTER & PUMP
GERMANTOWN, WI
…design reviews. Collaborate with engineers, shop personnel, and project managers to meet customer design requirements. Interpret rough sketches, notes, and verbal instructions to produce…
Added 54 mins ago
Engineer Drafter
FUREY FILTER & PUMP
GERMANTOWN, WI
…design reviews. Collaborate with engineers, shop personnel, and project managers to meet customer design requirements. Interpret rough sketches, notes, and verbal instructions to produce…

Stella Resources Co., Inc.

ITSM Process Consultant

Eagan, MN, United States

$90,800.00 - $120,300.00 - $149,800.00 Annual Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job.

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Job details

Pay: $90,800.00 - $120,300.00 - $149,800.00 Annual Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job.
Experience: 3+ years of related information technology professional experience.
Posting language: English
Posted: Nov 5, 2026

Original job description

About Blue Cross and Blue Shield of Minnesota

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us.

The Impact You'll Have

Blue Cross and Blue Shield of Minnesota is hiring an ITSM Process Consultant. In this position, you will play an important role in shaping and advancing our Change, Release and Environment Management practices, working closely with teams across IT and the business to ensure releases are well planned, environments are ready, and changes are delivered smoothly and successfully. You’ll bring people and processes together to coordinate release schedules, manage dependencies and risks, facilitate readiness and go/no-go decisions, and ensure testing, implementation, rollback, communication, validation, and approvals are in place. As a trusted partner, you’ll collaborate with other Service Management team members to strengthen how our processes work together and support reliable service delivery. You’ll help define process roadmaps, standards, metrics, and improvement opportunities, using operational insights to increase efficiency, stability, automation, and process maturity. You’ll also build strong relationships with stakeholders, promote process adoption through communication and guidance, support day-to-day operations and key implementations, and share your knowledge by mentoring team members and contributing to the growth and success of the team.

What You'll Do

Plan, coordinate, and facilitate change approvals, release schedules, and implementation activities.
Ensure adherence to enterprise Change Management processes, policies, and audit requirements.
Support successful rollout of new XH applications and future enhancements while minimizing business disruption and service outages.
Partner with application teams, infrastructure teams, business stakeholders, and vendors to coordinate releases across multiple environments.
Monitor release readiness, managing deployment risks, and driving issue resolution before production implementation.
Support incident prevention through proper change governance, impact assessments, and post-implementation reviews.
Contribute to overall Service Management functions, including critical incident support, change governance, release planning, process improvement, and operational reporting.
Establish repeatable release management practices that improve system stability, user adoption, and service reliability as the XH platform expands.

How You'll Do It

Lead or participate in the development and implementation of process maturity roadmaps, performance goals, and metrics aligned with IT strategies and annual planning/budget cycles.
Drive process improvement initiatives by creating project plans, proposals, and charters to achieve service objectives.
Analyze data to identify gaps and opportunities for process maturity enhancement
Create and maintain detailed documentation, reports, and dashboards for multiple levels of stakeholders.
Serve as an advanced-level consultant and liaison, ensuring solutions align with industry best practices, corporate strategy, and regulatory standards.
Provide support for and participate in structured organizational processes (e.g., architecture, change, risk, resiliency, incident, problem, CMDB, and asset management).
Oversee and execute day-to-day operations of assigned processes, including participation in on-call rotations as needed.
Promote process adoption through the development of awareness, communication, and training materials for diverse audiences.
Research and stay current on best practices and emerging trends in the process area.
Mentor team members and assist the manager with work direction, resource allocation, and goal accomplishment.
Provide coaching, clarify roles, and share feedback or recommendations for performance reviews and recognition.
Support manager in team development activities, including staffing level assessments and employee engagement initiatives.
Performs additional responsibilities consistent with the scope and level of the role, as assigned.

Required Skills & Experience

3+ years of related information technology professional experience.
Bachelor’s degree; in lieu of a degree, an additional two years of relevant experience beyond the qualifications listed above may be accepted.

Preferred Skills & Experience

ITSM and automation expertise – TeamDynamix, ServiceNow.
Experience with large-scale, cross-functional change programs and complex IT environments.
Ability to tailor communication to varied audiences, actively listen to uncover requirements, and ensure accurate and timely information exchange.
Ability to analyze information, identify patterns and root causes, and collaborate with partners to implement practical solutions.
Ability to effectively organize work, balance competing priorities, and manage time across multiple responsibilities and deadlines.
Demonstrated proficiency with enterprise technology platforms, systems, tools, and applications.
Experience supporting or improving operational processes, workflows, or service delivery.
Knowledge of industry standards, methodologies, governance practices, or compliance requirements.

Licensure/Certifications

Role Designation

Hybrid

Role designation definition:

Teleworking is working full time remote.
Hybrid is a minimum of 2 days onsite.
Onsite is full-time onsite.

Anchored in Connection Our hybrid approach is designed to balance flexibility with meaningful in-person connection and collaboration. We come together in the office two days each week – most teams designate at least one anchor day to ensure team interaction. These in-person moments foster relationships, creativity, and alignment. The rest of the week you are empowered to work remote.

Compensation and Benefits

We offer a comprehensive benefits package which may include:

Medical, dental, and vision insurance
Life insurance
401k
Paid Time Off (PTO)
Volunteer Paid Time Off (VPTO)
And more

To discover more about what we have to offer, please review our benefits page.

Equal Employment Opportunity Statement

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. Blue Cross of Minnesota is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic.

Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: talent.acquisition@bluecrossmn.com.

Blue Cross® and Blue Shield® of Minnesota and Blue Plus® are nonprofit independent licensees of the Blue Cross and Blue Shield Association.

Physical requirements.

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More about this job

Skills

Coaching
Change management
Process improvement
Reporting
Documentation
Communication skills
Research
Support managers
Team building
Computer technology
IT service management
ServiceNow
Work in an organised manner
Manage time
Regulatory compliance

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