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Area Manager
Dragados
Wethersfield, CT
…with various corporate departments including: safety, finance, project controls, equipment, construction engineering, technical services, design management, and human…
Added 1 min ago
Automation Chemist - Chemspeed
Bruker Corporation
UNAVAILABLE, MA · NH · ME · VT
…Automation Chemist into positions like Business Development Manager, Project Manager, Workflow…
Added 1 min ago
Director, AP Marketing & Sales
College Board
Remote, United States
…programs, ensuring consistency across these inter-related AP Program components and that they are engaging, feasible, and grounded in evidence. After launching a new course, the NCD…
Added 1 min ago
Director, AP Engineering
College Board
Remote, United States
…programs, ensuring consistency across these inter-related AP Program components and that they are engaging, feasible, and grounded in evidence. After launching a new course, the NCD…
Added 2 mins ago
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Account Manager - Group Captive Insurance Management
WTW
Dallas, TX · Chicago, IL
- $60,000 to $100,000 USD / year
…management efforts and coordinating all service activity at the program level. The Account Manager is a key member of the client service team responsible for facilitating the delivery of…
Added 2 mins ago
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Senior Program Manager
Halvik
Alexandria, VA
- $150,000 to $190,000 USD / year
Serve as hiring manager for staff and subcontractors.
Added 3 mins ago
Physical Substation Engineer - PE
Commonwealth Associates
Remote, United States
Supports internal project teams and clients, regularly interacts with client's technical lead for data requests, site visits, clarification of project execution and review of comments.
Added 4 mins ago
SO
SAM15 - Human Services Analytics (section manager)
State of Michigan
Lansing, MI
- $47.78 to $68.73 USD / hour
This position functions as the State Administrative Manager for Agency Services supporting MDHHS - Data, Analytics, & Visualizations Division/Human Services Analytics Section within the…
Added 5 mins ago
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Project Manager IV
AECOM
Raleigh, NC
- $140,000 to $185,000 USD / year
…world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our…
Added 10 mins ago
Q
Director of Export & Compliance - 1015
Quantinuum
Broomfield, CO
- $175,000 to $235,000 USD / year
Oversee compliance program operational execution through the Compliance Project Manager, including training calendars, audit tracking, policy rollouts, and compliance reporting.
Added 14 mins ago
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Assistant Project Manager
Actalent
Newtown, PA
- $30 to $45 USD / hour
Job Title: Assistant Project Manager Commercial & Higher Education ConstructionJob DescriptionThe Assistant Project Manager supports the planning, coordination, and execution of commercial…
Added 14 mins ago
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Electrical Design Engineer
Actalent
Homer, MI
- $31 to $44 USD / hour
Manage multiple projects and resolve technical issues.
Added 14 mins ago
A
Civil Engineer (EI)
Actalent
Fort Wayne, IN
- $40 to $45 USD / hour
…Professional Engineer (PE) licensure.You'll work alongside experienced Project Managers and Professional Engineers on projects that help communities maintain, improve, and expand…
Added 15 mins ago
Senior Program Manager
Na Ali'i Consulting & Sales, LLC.
UNAVAILABLE
Skills/Qualifications: The ideal candidate possesses expertise and experience in NAVSEA, specifically program/project management supporting NAVSEA program offices. Minimum three (3) years…
Added 17 mins ago
Systems Engineer 2
SP - Propulsion Systems
United States
The Systems Engineer will be responsible for the team’s technical execution, standards, workflow processes on the Sentinel program/project support. This role will report directly to the…
Added 17 mins ago
Manager Programs 3
CORP-Corporate Office
United States
Northrop Grumman Mission Systems' (NGMS) Secure Processing Operating Unit (OU) has an immediate opening for a Manager of Programs 3 located onsite in Linthicum, MD. This position will be…
Added 17 mins ago
Early Careers - Experience Researcher Senior Intern
Health Care Service Corp.
Chicago, IL
Experience Researcher Senior Interns are responsible for actively participating in HCSC’s formal internship program that leverages your skills, knowledge, and capabilities while providing…
Added 17 mins ago
Principal Water/Wastewater Engineer
Arcadis
Sewickley, PA · Pittsburgh, PA
…consulting firms in the country. The Principal Water/Wastewater Project Manager will utilize their expertise and technical knowledge of Water/Wastewater evaluations, design & construction…
Added 17 mins ago
Transportation Industry Growth Accelerator – Americas
Arcadis
Irvine, CA
…AD&D, life insurance, paid parental leave, reward & recognition program and optional benefits including wellbeing benefits, adoption assistance and tuition reimbursement. We offer nine paid…
Added 18 mins ago
Sourcing Co-Op Spring 2027
Emerson
Elyria, OH
Special Project – We try to create a special project for the co-op to work on in their last half that would be the top line of their resume. This is done under a Commodity Manager. This…
Added 19 mins ago
Quality Assurance Manager
C.A. Murren and Sons
Aiken, SC
C.A. Murren and Sons is seeking a Quality Assurance Manager that will lead independent implementation and oversight of the project Quality Assurance Program for engineering, procurement,…
Added 19 mins ago
Vegetation Program Manager - Central Coast
Pacific Gas And Electric Company
San Luis Obispo, CA
The Vegetation Program Manager oversees Vegetation Management operations, ensuring electric system safety, reliability and regulatory compliance with state and federal rules. The incumbent…
Added 19 mins ago
Advanced Project Manager
Westinghouse Electric Company, LLC
Cranberry Township, NC
As a Principal Project Manager you will manage high-complexity projects with substantial financial, technical, and customer commitments. Direct multidisciplinary teams across departments…
Added 20 mins ago
Design Integration Manager
Samet Corporation
Greensboro, NC · Charlotte, NC · Raleigh, NC
- Maintain a project risk register, develop proactive strategies to mitigate risks, and document the basis of design, reconciling it against the client’s program and scope.
Added 20 mins ago
Proposal Manager
Raba Kistner Inc.
San Antonio, TX
Raba Kistner is seeking a detailed-oriented, dependable Proposal Manager to join our Marketing team in San Antonio, New Braunfels, Austin, Dallas, Houston, Corpus Christi, or McAllen, TX .…

Closed listing

Stefanini Group

Sr. Technical Service Manager

St. Louis, MO, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Nov 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

Stefanini is seeking a dynamic and experienced Sr. Technical Service Manager to join our Infrastructure TSMO services organization. In this pivotal role, you will be the single point of contact for one of our accounts, ensuring operational readiness and oversight governance. Your leadership will be instrumental in driving excellence and fostering strong relationships with our customers.

Key Responsibilities:

Process Maturation: Lead initiatives to enhance internal processes, breaking down work into logical functions to enable agile and efficient team delivery.
Customer Relationship Management: Manage customer expectations and establish clear accountabilities to ensure alignment and satisfaction.
Delivery Commitment Clarity: Communicate delivery commitments effectively, prioritizing tasks to maximize value for the customer and the organization.
Stakeholder Engagement: Maintain effective communication with senior-level customer stakeholders, project delivery teams, internal teams, and third-party vendors.
Bottleneck Resolution: Proactively identify and address bottlenecks, balancing security and business needs against constraints.
Governance Oversight: Define and maintain robust governance frameworks, including reporting, monitoring, escalation, and control mechanisms.
Progress Reporting: Maintain comprehensive progress reports, including program metrics, risk matrices, and timelines, to communicate team performance and project status.
Policy and Process Management: Develop and implement policies and processes tailored to customer needs, ensuring adherence and compliance.
Continuous Improvement: Champion a framework for continuous service improvement, automation and innovation. Consolidated the account roadmap and integrates achievements into governance practices.
Team Shielding: Remove impediments for teams and protect them from external disruptions to foster a productive environment.
Issue Tracking and Resolution: Oversee issue tracking and action planning, ensuring accountability and timely resolution.

Qualifications:

Experience: 10+ years of professional IT experience, with at least 6 years in technical service management, managing multi-disciplinary teams focused on Workplace and/or Hybrid Cloud Infrastructure platforms and services.
ITIL Proficiency: Demonstrated experience in designing, implementing, and managing ITIL core processes (incident, request fulfillment, change management, problem management).
Technical Acumen: Familiarity with IT infrastructure components (Active Directory, Network, Storage, Virtualization, etc.) and Digital Workplace technologies (Microsoft Endpoint Management, O365).
Process Automation: Knowledge of IT process automation tools such as ServiceNow, HPSM, or BMC Remedy.
Security Frameworks: Understanding information security management frameworks (ISO/IEC 27001, ITIL, COBIT) and ability to communicate IT risks to stakeholders effectively.
Communication Skills: Exceptional written and verbal communication skills in English
Interpersonal Skills: Strong collaborative, interpersonal, and customer service skills, with the ability to resolve escalations and manage incidents effectively.
Analytical Skills: Excellent deductive reasoning, critical thinking, problem-solving, and prioritization abilities.
Initiative and Integrity: High level of personal integrity, initiative, and dependability, with the ability to work independently.
Tech Proficiency: Proficient in Microsoft Office tools, particularly Excel and PowerPoint.

Qualifications:

Experience: 10+ years of professional IT experience, with at least 6 years in technical service management, managing multi-disciplinary teams focused on Workplace and/or Hybrid Cloud Infrastructure platforms and services.
ITIL Proficiency: Demonstrated experience in designing, implementing, and managing ITIL core processes (incident, request fulfillment, change management, problem management).
Technical Acumen: Familiarity with IT infrastructure components (Active Directory, Network, Storage, Virtualization, etc.) and Digital Workplace technologies (Microsoft Endpoint Management, O365).
Process Automation: Knowledge of IT process automation tools such as ServiceNow, HPSM, or BMC Remedy.
Security Frameworks: Understanding information security management frameworks (ISO/IEC 27001, ITIL, COBIT) and ability to communicate IT risks to stakeholders effectively.
Communication Skills: Exceptional written and verbal communication skills in English
Interpersonal Skills: Strong collaborative, interpersonal, and customer service skills, with the ability to resolve escalations and manage incidents effectively.
Analytical Skills: Excellent deductive reasoning, critical thinking, problem-solving, and prioritization abilities.
Initiative and Integrity: High level of personal integrity, initiative, and dependability, with the ability to work independently.
Tech Proficiency: Proficient in Microsoft Office tools, particularly Excel and PowerPoint.

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