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Manager, Revenue Operations
Procare Solutions
Denver, CO
Bring a project management mindset: take ownership and help drive work to completion
Added just now
Account Fellowship, February 2027
Havas Health Inc.
NY
…insight into how departments collaborate to serve clients. The program offers a unique opportunity to build your professional network and receive mentorship from leaders in pharmaceutical…
Added just now
Facilities Manager
US AMR-Jones Lang LaSalle Americas, Inc.
Washington, DC
Strong knowledge of real estate, construction, elevators, and project management
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Energy Manager
US AMR-Jones Lang LaSalle Americas, Inc.
Remote, United States
We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and…
Added 1 min ago
Senior Specialist, Environmental Permitting (Hybrid Schedule)
Eversource Energy Service Company
Westwood, MA · East Springfield, MA · Hadley, MA
Conducts environmental assessments, permitting, soil and groundwater management.
Added 1 min ago
IE
Quality Inspector for Mid/ Night Shift
INTERMOUNTAIN ELECTRONICS INC
Commerce City, CO
- $25 to $32 USD / hour
Support the Quality Management System (QMS) in accordance with ISO 9001:2015 standards including the Non-Conforming Material Program. Demonstrates a positive attitude and contributes to the…
Added 1 min ago
Solid Waste Management Section Chief
State of Indiana
Indianapolis, IN
The Section Chief for the Solid Waste Management Section serves as the sections senior administrative and technical leader, responsible for directing all engineering, geology, and project…
Added 1 min ago
Manager, End User Services
North American Electric Reliability Corporation
Remote, United States
The End User Services Manager will lead and develop a high-performing support team while establishing measurable service levels, operational standards, documentation, and processes. The…
Added 2 mins ago
Medicaid Regulatory Change Management Consultant IV
Kaiser Permanente
Oakland, CA · Colorado Springs, CO · GA · MD · Virginia Beach, VA · WA
Medicaid Regulatory Change Management (RCM), part of National Medicaid Shared Services, facilitating the end-to-end management of regulatory changes across the KP organization in…
Added 2 mins ago
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Senior Program Manager & Key Client Lead, Data Centers
Ramboll
Arlington, Virginia, VA
- $150,000 to $225,000 USD / year
You will combine program and project management with technical and key-client leadership, with accountability for delivery performance, technical and commercial rigor, and account growth.…
Added 2 mins ago
R
Senior Program Manager & Key Client Lead, Data Centers
Ramboll
Boston, Massachusetts, MA
- $150,000 to $225,000 USD / year
You will combine program and project management with technical and key-client leadership, with accountability for delivery performance, technical and commercial rigor, and account growth.…
Added 2 mins ago
R
Senior Program Manager & Key Client Lead, Data Centers
Ramboll
Syracuse, New York, NY
- $150,000 to $225,000 USD / year
You will combine program and project management with technical and key-client leadership, with accountability for delivery performance, technical and commercial rigor, and account growth.…
Added 2 mins ago
R
Senior Program Manager & Key Client Lead, Data Centers
Ramboll
Chicago, Illinois, IL
- $150,000 to $225,000 USD / year
You will combine program and project management with technical and key-client leadership, with accountability for delivery performance, technical and commercial rigor, and account growth.…
Added 2 mins ago
R
Senior Program Manager & Key Client Lead, Data Centers
Ramboll
Houston, Texas, TX
- $150,000 to $225,000 USD / year
You will combine program and project management with technical and key-client leadership, with accountability for delivery performance, technical and commercial rigor, and account growth.…
Added 3 mins ago
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Contract Administrator
VHB
Hauppauge, NY
- $92,000 to $125,000 USD / year
Assists with project setup using contract management software. Generates, maintains, and audits contract data.
Added 3 mins ago
NM
Registered Nurse-IMCU Full Time Days
Northwestern Memorial Healthcare
Lake Forest, IL
- $34.5 to $55.2 USD / hour
- Full-time
…the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation…
Added 3 mins ago
Systems Engineer (Mid-Level or Senior)
The Boeing Company
Tukwila, WA
3+ years of experience in a role requiring project and / or program management skills
Added 3 mins ago
Ground SEIT Engineer (Experienced or Lead)
The Boeing Company
Seal Beach, CA · El Segundo, CA
…Engineering, Integration and Test (SEIT) Engineer (Experienced or Lead) to join our team in El Segundo, California or Seal…
Added 3 mins ago
Project Management Specialist
The Boeing Company
El Segundo, CA
Boeing Defense Space and Security (BDS) is seeking a Project Management Specialist, Satellite Platform Integrated Product Team (IPT) Lead, Cost Account Manager (CAM) (Level 3) to join the…
Added 3 mins ago
K
Mid-Level Civil Designer- Kiewit Power Engineering
Kiewit
Woodcliff Lake, NJ
- $73,000 to $76,000 USD / year
…variety of engineering services, including owner's engineering, project development, detailed engineering and design, construction management and plant services. Our engineering teams bring…
Added 3 mins ago
Programs Sr Manager
General Dynamics Ordnance & Tactical Systems
Niceville, FL
…staffing, progress reporting, troubleshooting and indirect people management | Monitors performance and recommends schedule changes, cost adjustments or resource additions |…
Added 3 mins ago
Product Sales Specialist (PAC-NE)
GE Vernova
Unspecified, NJ
May lead functional teams or projects with minimal resource requirements, risk, and/or complexity. Communicates difficult concepts and may influence others’ opinions on particular topics.…
Added 3 mins ago
LP - Associate
CBRE
Saddle Brook, NJ
…serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management,…
Added 3 mins ago
Senior Capital Improvements Project Manager
MacKay
Atlanta, GA
Bachelor’s degree in engineering, architecture, construction management, project management, facilities management, or a related field.
Added 3 mins ago
Lead HRIS Consultant
MetLife
Warren, NJ
…and execute a forward-looking technology strategy for Absence Management and Employee Relations case management that aligns with business priorities, regulatory requirements, employee…

Closed listing

Stefanini Group

Sr. Technical Service Manager

St. Louis, MO, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Nov 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

Stefanini is seeking a dynamic and experienced Sr. Technical Service Manager to join our Infrastructure TSMO services organization. In this pivotal role, you will be the single point of contact for one of our accounts, ensuring operational readiness and oversight governance. Your leadership will be instrumental in driving excellence and fostering strong relationships with our customers.

Key Responsibilities:

Process Maturation: Lead initiatives to enhance internal processes, breaking down work into logical functions to enable agile and efficient team delivery.
Customer Relationship Management: Manage customer expectations and establish clear accountabilities to ensure alignment and satisfaction.
Delivery Commitment Clarity: Communicate delivery commitments effectively, prioritizing tasks to maximize value for the customer and the organization.
Stakeholder Engagement: Maintain effective communication with senior-level customer stakeholders, project delivery teams, internal teams, and third-party vendors.
Bottleneck Resolution: Proactively identify and address bottlenecks, balancing security and business needs against constraints.
Governance Oversight: Define and maintain robust governance frameworks, including reporting, monitoring, escalation, and control mechanisms.
Progress Reporting: Maintain comprehensive progress reports, including program metrics, risk matrices, and timelines, to communicate team performance and project status.
Policy and Process Management: Develop and implement policies and processes tailored to customer needs, ensuring adherence and compliance.
Continuous Improvement: Champion a framework for continuous service improvement, automation and innovation. Consolidated the account roadmap and integrates achievements into governance practices.
Team Shielding: Remove impediments for teams and protect them from external disruptions to foster a productive environment.
Issue Tracking and Resolution: Oversee issue tracking and action planning, ensuring accountability and timely resolution.

Qualifications:

Experience: 10+ years of professional IT experience, with at least 6 years in technical service management, managing multi-disciplinary teams focused on Workplace and/or Hybrid Cloud Infrastructure platforms and services.
ITIL Proficiency: Demonstrated experience in designing, implementing, and managing ITIL core processes (incident, request fulfillment, change management, problem management).
Technical Acumen: Familiarity with IT infrastructure components (Active Directory, Network, Storage, Virtualization, etc.) and Digital Workplace technologies (Microsoft Endpoint Management, O365).
Process Automation: Knowledge of IT process automation tools such as ServiceNow, HPSM, or BMC Remedy.
Security Frameworks: Understanding information security management frameworks (ISO/IEC 27001, ITIL, COBIT) and ability to communicate IT risks to stakeholders effectively.
Communication Skills: Exceptional written and verbal communication skills in English
Interpersonal Skills: Strong collaborative, interpersonal, and customer service skills, with the ability to resolve escalations and manage incidents effectively.
Analytical Skills: Excellent deductive reasoning, critical thinking, problem-solving, and prioritization abilities.
Initiative and Integrity: High level of personal integrity, initiative, and dependability, with the ability to work independently.
Tech Proficiency: Proficient in Microsoft Office tools, particularly Excel and PowerPoint.

Qualifications:

Experience: 10+ years of professional IT experience, with at least 6 years in technical service management, managing multi-disciplinary teams focused on Workplace and/or Hybrid Cloud Infrastructure platforms and services.
ITIL Proficiency: Demonstrated experience in designing, implementing, and managing ITIL core processes (incident, request fulfillment, change management, problem management).
Technical Acumen: Familiarity with IT infrastructure components (Active Directory, Network, Storage, Virtualization, etc.) and Digital Workplace technologies (Microsoft Endpoint Management, O365).
Process Automation: Knowledge of IT process automation tools such as ServiceNow, HPSM, or BMC Remedy.
Security Frameworks: Understanding information security management frameworks (ISO/IEC 27001, ITIL, COBIT) and ability to communicate IT risks to stakeholders effectively.
Communication Skills: Exceptional written and verbal communication skills in English
Interpersonal Skills: Strong collaborative, interpersonal, and customer service skills, with the ability to resolve escalations and manage incidents effectively.
Analytical Skills: Excellent deductive reasoning, critical thinking, problem-solving, and prioritization abilities.
Initiative and Integrity: High level of personal integrity, initiative, and dependability, with the ability to work independently.
Tech Proficiency: Proficient in Microsoft Office tools, particularly Excel and PowerPoint.

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