Jobs in the United States

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Added 15 mins ago
Demand Planning Manager - Tampa, FL
Sonepar
Tampa, FL
We are hiring a Demand Planning Manager to join our team!
Added 19 mins ago
Technical Delivery Manager - Digital Engineering
CVS Health
Remote, United States
…helping people live healthier lives. As a Technical Delivery Manager, you will use your management skills to lead large Digital initiatives across our Enterprise. This Manager should have…
Added 19 mins ago
MI
Part Time Nabisco Merchandiser
Mondelez International
Machias, ME · Calais, ME
- $19.94 to $21.94 USD / hour
- Part-time
Follow the daily schedule set by the merchandising manager to ensure the most efficient in-store service.
Added 19 mins ago
LL
Talent Acquisition Intern (Summer 2027)
L. L. Bean, Inc.
Freeport, ME
- $20 to $22 USD / hour
…unforgettable adventure like no other with L.L.Bean’s Summer Internship…
Added 19 mins ago
LL
Retail Marketing & Store Experience Intern (Summer 2027)
L. L. Bean, Inc.
Freeport, ME
- $20 to $22 USD / hour
…marketing and store experience team, supporting the Senior Manager of Store Experience & Visual Merchandising, the Manager of Store Experience & Marketing, and the entire Retail Events…
Added 19 mins ago
Principal Aftermarket Technical Product Manager
GE Aerospace
Auburn, ME
As Principal Technical Product Manager – Aftermarket, you will own the product vision, strategy and roadmap for the digital solutions that support the Service & Repair value streams in…
Added 19 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Auburn, ME
- $152,000 to $222,000 USD / year
…Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir Foundry environment and leads delivery across the technical teams that build…
Added 19 mins ago
Professional Billing Manager
Huron Consulting Group
Lewiston, ME
The Manager of Professional Billing Office provides operational leadership for all professional billing and follow up activities for Oncology, Women & Children, and Acute Medicine Service…
Added 19 mins ago
Retail Territory Manager - Portland, Maine
Stanley Black and Decker
Portland, ME · Gorham, ME · Lewiston, ME
Retail Territory Manager - Portland, Maine - Remote/Field Based
Added 20 mins ago
EC
RN Case Manager $5,000 Sign On Bonus
Elara Caring
Portland, ME
- $90,000 to $100,000 USD / year
Fleet vehicle program (restrictions apply) or mileage reimbursement.
Added 20 mins ago
Technical Program Manager, Knowledge Systems
Coinbase
Augusta, ME
…self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging…
Added 20 mins ago
Manager Strategic Risk Adjustment Programs
Highmark Health
Augusta, ME
…Will be responsible for professional coaching and mentoring of program team…
Added 20 mins ago
EI
Editorial Project Manager
EBSCO Information Services
Augusta, ME
- $49,605 to $70,865 USD / year
…resources, training, and support to succeed as an Editorial Project Manager and to grow your career at…
Added 20 mins ago
C
Data Analytics Program Mgr - Business Intelligence
CBRE
Augusta, ME
- $120,000 to $135,000 USD / year
DataAnalytics Program Manager - Business Intelligence
Added 20 mins ago
Manager, Field Sales
Wolters Kluwer
Augusta, ME
…unprecedented access to world-class content; CCH® Account Research Manager® , which provides tax and accounting professionals with all essential guidance they need to stay in compliance…
Added 20 mins ago
AI Operations Administrator - Gravitee - Remote US
SitusAMC
Augusta, ME
Added 20 mins ago
Data Center Facility Operations Area Director
Meta
Augusta, ME
Own org health as a measured outcome - Meta’s Pulse indicator, attrition, upward feedback, and manager effectiveness - and diagnose and resolve complex health issues spanning multiple teams…
Added 20 mins ago
EG
Program Manager
Eliassen Group
Augusta, ME
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 25 mins ago
Industrial Account Manager – PNW
Stanley Black and Decker
MT
As an Industrial Account Manager, you’ll be part of our Industrial Sales team working as a remote/field employee in your assigned territory. You’ll get to:
Added 25 mins ago
Registered Nurse (Women's Health Nurse Manager)
Veterans Affairs, Veterans Health Administration
Fort Harrison, MT
Added 25 mins ago
Medical Assistant Resident Family Medicine PRN
Intermountain Health
Butte, MT
This position will require enrollment in a Medical Assistant program within 6 months of hire and completion of the program by one year of enrollment.
Added 25 mins ago
Technical Program Manager, Knowledge Systems
Coinbase
Helena, MT
…self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging…
Added 25 mins ago
Manager Strategic Risk Adjustment Programs
Highmark Health
Helena, MT
…Will be responsible for professional coaching and mentoring of program team…
Added 25 mins ago
Principal Aftermarket Technical Product Manager
GE Aerospace
Helena, MT
As Principal Technical Product Manager – Aftermarket, you will own the product vision, strategy and roadmap for the digital solutions that support the Service & Repair value streams in…
Added 25 mins ago
C
Data Analytics Program Mgr - Business Intelligence
CBRE
Helena, MT
- $120,000 to $135,000 USD / year
DataAnalytics Program Manager - Business Intelligence

Closed listing

Stefanini Group

Sr. Technical Service Manager

St. Louis, MO, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Nov 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

Stefanini is seeking a dynamic and experienced Sr. Technical Service Manager to join our Infrastructure TSMO services organization. In this pivotal role, you will be the single point of contact for one of our accounts, ensuring operational readiness and oversight governance. Your leadership will be instrumental in driving excellence and fostering strong relationships with our customers.

Key Responsibilities:

Process Maturation: Lead initiatives to enhance internal processes, breaking down work into logical functions to enable agile and efficient team delivery.
Customer Relationship Management: Manage customer expectations and establish clear accountabilities to ensure alignment and satisfaction.
Delivery Commitment Clarity: Communicate delivery commitments effectively, prioritizing tasks to maximize value for the customer and the organization.
Stakeholder Engagement: Maintain effective communication with senior-level customer stakeholders, project delivery teams, internal teams, and third-party vendors.
Bottleneck Resolution: Proactively identify and address bottlenecks, balancing security and business needs against constraints.
Governance Oversight: Define and maintain robust governance frameworks, including reporting, monitoring, escalation, and control mechanisms.
Progress Reporting: Maintain comprehensive progress reports, including program metrics, risk matrices, and timelines, to communicate team performance and project status.
Policy and Process Management: Develop and implement policies and processes tailored to customer needs, ensuring adherence and compliance.
Continuous Improvement: Champion a framework for continuous service improvement, automation and innovation. Consolidated the account roadmap and integrates achievements into governance practices.
Team Shielding: Remove impediments for teams and protect them from external disruptions to foster a productive environment.
Issue Tracking and Resolution: Oversee issue tracking and action planning, ensuring accountability and timely resolution.

Qualifications:

Experience: 10+ years of professional IT experience, with at least 6 years in technical service management, managing multi-disciplinary teams focused on Workplace and/or Hybrid Cloud Infrastructure platforms and services.
ITIL Proficiency: Demonstrated experience in designing, implementing, and managing ITIL core processes (incident, request fulfillment, change management, problem management).
Technical Acumen: Familiarity with IT infrastructure components (Active Directory, Network, Storage, Virtualization, etc.) and Digital Workplace technologies (Microsoft Endpoint Management, O365).
Process Automation: Knowledge of IT process automation tools such as ServiceNow, HPSM, or BMC Remedy.
Security Frameworks: Understanding information security management frameworks (ISO/IEC 27001, ITIL, COBIT) and ability to communicate IT risks to stakeholders effectively.
Communication Skills: Exceptional written and verbal communication skills in English
Interpersonal Skills: Strong collaborative, interpersonal, and customer service skills, with the ability to resolve escalations and manage incidents effectively.
Analytical Skills: Excellent deductive reasoning, critical thinking, problem-solving, and prioritization abilities.
Initiative and Integrity: High level of personal integrity, initiative, and dependability, with the ability to work independently.
Tech Proficiency: Proficient in Microsoft Office tools, particularly Excel and PowerPoint.

Qualifications:

Experience: 10+ years of professional IT experience, with at least 6 years in technical service management, managing multi-disciplinary teams focused on Workplace and/or Hybrid Cloud Infrastructure platforms and services.
ITIL Proficiency: Demonstrated experience in designing, implementing, and managing ITIL core processes (incident, request fulfillment, change management, problem management).
Technical Acumen: Familiarity with IT infrastructure components (Active Directory, Network, Storage, Virtualization, etc.) and Digital Workplace technologies (Microsoft Endpoint Management, O365).
Process Automation: Knowledge of IT process automation tools such as ServiceNow, HPSM, or BMC Remedy.
Security Frameworks: Understanding information security management frameworks (ISO/IEC 27001, ITIL, COBIT) and ability to communicate IT risks to stakeholders effectively.
Communication Skills: Exceptional written and verbal communication skills in English
Interpersonal Skills: Strong collaborative, interpersonal, and customer service skills, with the ability to resolve escalations and manage incidents effectively.
Analytical Skills: Excellent deductive reasoning, critical thinking, problem-solving, and prioritization abilities.
Initiative and Integrity: High level of personal integrity, initiative, and dependability, with the ability to work independently.
Tech Proficiency: Proficient in Microsoft Office tools, particularly Excel and PowerPoint.

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