Jobs in the United States

25+ jobs

Save this search

Added just now
Floor Tech
ABM US
Richardson, TX
Notify Manager concerning the need for minor or major repairs or additions to building operating systems
Added just now
Inventory Specialist
Advance Stores Company Inc (500)
Lowell, MA
Help to ensure compliance of established security, customer service and record keeping policies and procedures.
Added just now
General Manager I - Store 6315 Gibbstown, NJ
Advance Stores Company Inc (500)
Gibbstown, NJ
A General Manager must be committed to inspiring our team, as well as helping our Customers succeed and growing our business with integrity. Professional level sales and management position…
Added just now
General Manager II - Store 5230 - Florence, SC
Advance Stores Company Inc (500)
Florence, SC
A General Manager must be committed to inspiring our team, helping our Customers succeed and growing our business with integrity. Professional level sales and management position capable of…
Added just now
General Manager I Store 8166 Baytown TX
Advance Stores Company Inc (500)
Baytown, TX
A General Manager must be committed to inspiring our team, as well as helping our Customers succeed and growing our business with integrity. Professional level sales and management position…
Added just now
General Manager II - Store 9244 - Green Cove Springs, FL
Discount Auto Parts (550)
Green Cove Springs, FL
A General Manager must be committed to inspiring our team, helping our Customers succeed and growing our business with integrity. Professional level sales and management position capable of…
Added just now
OL
Customer/Client Services Team Lead
Odyssey Logistics & Technology Corporate
Pearl City, HI
- $28 to $30 USD / hour
Supervisory Responsibilities: Yes – Direct supervision of Customer Service team members
Added just now
OL
Customer/Client Services Team Lead
Odyssey Logistics & Technology Corporate
Pearl City, HI
- $28 to $30 USD / hour
Supervisory Responsibilities: Yes – Direct supervision of Customer Service team members
Added just now
OH
Gene Therapy Case Manager
Orsini Healthcare
Remote, United States
- $30 to $31 USD / hour
Experience in providing customer service to internal and external customers.
Added 1 min ago
Restaurant Assistant Manager
MISSION YOGURT INC
Denver, CO
Deliver superior food and beverage service and maximize customer satisfaction.
Added 1 min ago
Project Quotations
Sonepar
Houston, TX
Reports to: Service Center Manager, Operations Manager, or Project Quotations Supervisor
Added 1 min ago
O
Senior People Business Partner
Ontra
Remote, United States
- $125,000 to $175,000 USD / year
If you're a hyper-organized, high-EQ People partner with sound judgment under ambiguity, a global mindset, and a service-first approach, who uses AI daily and treats change as the normal…
Added 1 min ago
Director / Technology / District Wide
Cheshire Public Schools
Cheshire, CT
The Director oversees all aspects of department operations, including program administration, budgeting, procurement, staffing, menu planning, food safety, regulatory compliance, and…
Added 1 min ago
Corporate & Public Affairs Intern
Citizens Energy Group
Indianapolis, IN
Research and Collaborate: Assist with identifying additional outreach services, such as Citizens providing off-site customer service and presenting at community events.
Added 1 min ago
Senior Group Sales Manager (Remote)
Hyatt
Colorado Springs, CO
Position Overview: The Senior Group Sales Manager is a highly motivated sales professional responsible for generating group business through the sale of guest rooms, meeting space, and…
Added 1 min ago
IT Senior Project Manager – M&A Technology
BDO USA Experienced
Grand Rapids, MI · Kalamazoo, MI · Detroit, MI
The IT Senior Project Manager – M&A Technology specializes in leading the technology workstreams of mergers, acquisitions, divestitures, and integrations from due diligence through…
Added 1 min ago
Customer Service Manager - 1st Shift
Textron
Wichita, KS
The Customer Service Manager (CSM) serves as main point of contact with the Customer, as well as a main point of contact for less tenured Customer Service Managers (CSMs). Works with the…
Added 1 min ago
Acquisition Contracts Management, Lead -- SETA
Semper Valens Solutions
Fort Belvoir, VA
Coordinates with contractor management and government Program Manager (#1):
Added 1 min ago
A
Lead Social Media Coordinator
Actalent
Bellevue, WA
- $35 to $45 USD / hour
…company's brand and marketing enablement team and the Social Media Program Manager by taking ownership of content calendars, social monitoring, reporting, and analytics, and supporting the…
Added 1 min ago
A
Quality Control Supervisor
Actalent
Stockton, CA
- $36 to $45 USD / hour
…activities with corporate goals for quality, culture, volume, service, and cost, while supporting a modern, growth-oriented brand focused on plant-based…
Added 2 mins ago
NE
Customer Service Associate - Laupahoehoe
NORTHSTAR ENERGY LLC
Laupahoehoe, HI
- $16.5 to $19.5 USD / hour
…lead to exciting career advancement opportunities like Senior Customer Service Associate and Shift Manager, with rewarding pay increases! Additionally, enjoy the ultimate flexibility of…
Added 2 mins ago
NE
Customer Service Associate - Honokaa
NORTHSTAR ENERGY LLC
Honokaa, HI
- $16.5 to $19.5 USD / hour
…lead to exciting career advancement opportunities like Senior Customer Service Associate and Shift Manager, with rewarding pay increases! Additionally, enjoy the ultimate flexibility of…
Added 2 mins ago
NE
Customer Service Associate - Hamakua
NORTHSTAR ENERGY LLC
Honokaa, HI
- $16.5 to $19.5 USD / hour
…lead to exciting career advancement opportunities like Senior Customer Service Associate and Shift Manager, with rewarding pay increases! Additionally, enjoy the ultimate flexibility of…
Added 2 mins ago
NE
Customer Service Associate - Puainako
NORTHSTAR ENERGY LLC
Hilo, HI
- $16.5 to $19.5 USD / hour
…lead to exciting career advancement opportunities like Senior Customer Service Associate and Shift Manager, with rewarding pay increases! Additionally, enjoy the ultimate flexibility of…
Added 2 mins ago
GB
On-Site Service Representative (Part Time)
Grainger Businesses
EVANSVILLE, IN
- $22 to $25 USD / hour
- Part-time
The Services Representative (OSR) reports to a Supervisor or Manager of Onsite Services and supports assigned customers by managing their inventory, providing outstanding customer service,…

Closed listing

Stefanini Group

Sr. Technical Service Manager

St. Louis, MO, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Posting language: English
Posted: Nov 2, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Stefanini is seeking a dynamic and experienced Sr. Technical Service Manager to join our Infrastructure TSMO services organization. In this pivotal role, you will be the single point of contact for one of our accounts, ensuring operational readiness and oversight governance. Your leadership will be instrumental in driving excellence and fostering strong relationships with our customers.

Key Responsibilities:

Process Maturation: Lead initiatives to enhance internal processes, breaking down work into logical functions to enable agile and efficient team delivery.
Customer Relationship Management: Manage customer expectations and establish clear accountabilities to ensure alignment and satisfaction.
Delivery Commitment Clarity: Communicate delivery commitments effectively, prioritizing tasks to maximize value for the customer and the organization.
Stakeholder Engagement: Maintain effective communication with senior-level customer stakeholders, project delivery teams, internal teams, and third-party vendors.
Bottleneck Resolution: Proactively identify and address bottlenecks, balancing security and business needs against constraints.
Governance Oversight: Define and maintain robust governance frameworks, including reporting, monitoring, escalation, and control mechanisms.
Progress Reporting: Maintain comprehensive progress reports, including program metrics, risk matrices, and timelines, to communicate team performance and project status.
Policy and Process Management: Develop and implement policies and processes tailored to customer needs, ensuring adherence and compliance.
Continuous Improvement: Champion a framework for continuous service improvement, automation and innovation. Consolidated the account roadmap and integrates achievements into governance practices.
Team Shielding: Remove impediments for teams and protect them from external disruptions to foster a productive environment.
Issue Tracking and Resolution: Oversee issue tracking and action planning, ensuring accountability and timely resolution.

Qualifications:

Experience: 10+ years of professional IT experience, with at least 6 years in technical service management, managing multi-disciplinary teams focused on Workplace and/or Hybrid Cloud Infrastructure platforms and services.
ITIL Proficiency: Demonstrated experience in designing, implementing, and managing ITIL core processes (incident, request fulfillment, change management, problem management).
Technical Acumen: Familiarity with IT infrastructure components (Active Directory, Network, Storage, Virtualization, etc.) and Digital Workplace technologies (Microsoft Endpoint Management, O365).
Process Automation: Knowledge of IT process automation tools such as ServiceNow, HPSM, or BMC Remedy.
Security Frameworks: Understanding information security management frameworks (ISO/IEC 27001, ITIL, COBIT) and ability to communicate IT risks to stakeholders effectively.
Communication Skills: Exceptional written and verbal communication skills in English
Interpersonal Skills: Strong collaborative, interpersonal, and customer service skills, with the ability to resolve escalations and manage incidents effectively.
Analytical Skills: Excellent deductive reasoning, critical thinking, problem-solving, and prioritization abilities.
Initiative and Integrity: High level of personal integrity, initiative, and dependability, with the ability to work independently.
Tech Proficiency: Proficient in Microsoft Office tools, particularly Excel and PowerPoint.

Qualifications:

Experience: 10+ years of professional IT experience, with at least 6 years in technical service management, managing multi-disciplinary teams focused on Workplace and/or Hybrid Cloud Infrastructure platforms and services.
ITIL Proficiency: Demonstrated experience in designing, implementing, and managing ITIL core processes (incident, request fulfillment, change management, problem management).
Technical Acumen: Familiarity with IT infrastructure components (Active Directory, Network, Storage, Virtualization, etc.) and Digital Workplace technologies (Microsoft Endpoint Management, O365).
Process Automation: Knowledge of IT process automation tools such as ServiceNow, HPSM, or BMC Remedy.
Security Frameworks: Understanding information security management frameworks (ISO/IEC 27001, ITIL, COBIT) and ability to communicate IT risks to stakeholders effectively.
Communication Skills: Exceptional written and verbal communication skills in English
Interpersonal Skills: Strong collaborative, interpersonal, and customer service skills, with the ability to resolve escalations and manage incidents effectively.
Analytical Skills: Excellent deductive reasoning, critical thinking, problem-solving, and prioritization abilities.
Initiative and Integrity: High level of personal integrity, initiative, and dependability, with the ability to work independently.
Tech Proficiency: Proficient in Microsoft Office tools, particularly Excel and PowerPoint.

About employer

Report this job