Jobs in the United States

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Added 1 min ago
Manufacturing Engineer - Molding (2nd Shift)
Summit Polymers
Vicksburg, MI
REPORTS TO: Manager, Engineering (Manufacturing)
Added 1 min ago
Clinical Service Desk Manager-REMOTE
NTT DATA Services
Lincoln, NE
The Clinical Service Desk Manager brings knowledge of clinical and technical solutions and clinical workflows in various healthcare environments to provide service excellence to the…
Added 3 mins ago
Automation Chemist - Chemspeed
Bruker Corporation
UNAVAILABLE, MA · NH · ME · VT
…chemical research areas and quality control. The position as Automation Chemist is an opportunity for candidates who would like to develop their career from a central role as Automation…
Added 16 mins ago
A
Electrical Design Engineer
Actalent
Homer, MI
- $31 to $44 USD / hour
…engineering, manufacturing, service teams, and customers to deliver automation solutions. NO…
Added 20 mins ago
Sourcing Co-Op Spring 2027
Emerson
Elyria, OH
Supplier Delivery Get Well Program – create open order documents for the weekly meetings and run the Get Well meetings with the suppliers over time.
Added 22 mins ago
Payroll and HR Operations Specialist
Enclave Companies, LLC
St Louis Park, MN · West Fargo, ND
…payroll records and documentation, identifying opportunities for automation and efficiency, and helping create scalable processes that support long-term business…
Added 23 mins ago
Propulsion Automation Validation Lead
Stellantis
Auburn Hills, MI
…Validation Project Lead & Test Architecture SME to drive global test automation architecture, govern enterprise-wide XIL/HIL strategy, and lead technical execution across ICE, BEV, and REEV…
Added 26 mins ago
Manager HR Compliance & M&A
REXEL
Dallas, TX
The Manager, HR Compliance and M&A will build and run Rexel USA's proactive, multi-state HR compliance program and support the HR side of acquisitions. This role turns federal, state and…
Added 28 mins ago
W
Security Engineer (Boston HQ)
WinnCompanies
Boston, MA
- $80,000 to $110,000 USD / year
…it all possible. As an award-winning owner, developer, and manager of high-impact, mixed-income apartment communities, we are proud to be one of the nation’s leading managers of multifamily…
Added 29 mins ago
Customer Success Manager, Partner Accounts
Multiplier Technologies Private Limited
Remote, United States
…smaller customers that haven't had a named Customer Success Manager before. The job is to give every one of them a real point of contact and a consistent experience, and to keep them…
Added 29 mins ago
Engineering Manager
Minth North America
Gadsden, AL
Automation Support – Diagnose faults involving PLCs, HMIs, sensors, variable frequency drives, servo systems and robots; make authorized adjustments and maintain program backups.
Added 30 mins ago
Network Development Manager [Americas]
Meta
Menlo Park, CA
…terrestrial fiber capacity. We are seeking a Network Development Manager to drive the development of digital infrastructure strategies for terrestrial investments in North America. You will…
Added 30 mins ago
Compliance Assurance Program Manager
Meta
Menlo Park, CA
Compliance Assurance Program Manager Responsibilities:
Added 31 mins ago
Technical Program Manager II, Software QA and Testing, Platforms and Devices
Google
Mountain View, CA
Partner with software and program manager leads to establish objective entry/exit criteria, test matrix coverage requirements, and launch sign-off standards. Serve as a channel between the…
Added 31 mins ago
Technical Program Manager Intern, Manufacturing Operations (Reality Labs) - 2027
Meta
Sunnyvale, CA
…new product introduction through end of life.As a Technical Program Manager Intern, you'll join our hardware operations organization and lead a project to design an optimized production…
Added 31 mins ago
Product Manager, Digital
Applied Materials
Santa Clara, CA
Comfortable working with data tools, software development teams, and workflow automation; experience with digital-operations initiatives a plus.
Added 31 mins ago
Software Product Manager IV
Applied Materials
Santa Clara, CA
The Product Manager in the Lab D&A team is responsible for the strategy, roadmap, and delivery of digital solutions for lab operations that drive automation, data integrity, and operational…
Added 31 mins ago
Senior Finance Manager (M5)
Applied Materials
Santa Clara, CA
Partner with systems/IT on process and tool enhancements (e.g., ERP, automation, AI)
Added 31 mins ago
C
FM Engineering Operations Manager
CBRE
Santa Clara, CA
- $185,000 to $225,000 USD / year
As a CBRE FM Engineering Ops Manager, you will help managethe team responsible for providing technical and operational support to theaccount staff.
Added 31 mins ago
Global Marketing Programs - Creative Propositions Lead
Arrow Electronics
Santa Clara, CA
Arrow is seeking an innovative and experienced marketing manager to lead marketing for ArrowSphere, Arrow's digital platform. The ideal candidate understands how technology platforms create…
Added 31 mins ago
C
Software Engineer Data & AI II (Full Time) – United States
Cisco
San Jose, CA
- Full-time
This role may be eligible for remote work in the United States depending on business needs and hiring manager approval.
Added 31 mins ago
Service Desk Manager
CGI Technologies and Solutions, Inc.
Sacramento, CA
CGI is seeking a Service Desk Manager to provide operational and strategic leadership for two service desk teams supporting a large-scale statewide government program. This role is…
Added 31 mins ago
Mgr Customer Support (Salesforce & Genesys Platform Administrator)
BNSF
Fort Worth, TX
BNSF is seeking a highly technical, self-directed Manager Customer Support to administer and enhance the Salesforce and Genesys platforms supporting Customer Support operations.
Added 31 mins ago
Software Engineer/Principal Software Engineer – Data Analyst
Northrop Grumman
San Diego, CA · Palmdale, CA
Collaborate and work in an engineering environment with Cloud & Application, Communications & Networking, Advanced Payload Technologies, Test Automation, DevSecOps, and Systems Test.
Added 32 mins ago
Project Engineer III – Sustainability
Element Consulting
Los Angeles, CA
…sustainability projects as defined under the BuildLACCD Bond Program. Duties performed under this position shall not include routine maintenance, repair, or operational tasks that fall…

Closed listing

Stefanini Group

Sr. Technical Service Manager

St. Louis, MO, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Nov 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

Stefanini is seeking a dynamic and experienced Sr. Technical Service Manager to join our Infrastructure TSMO services organization. In this pivotal role, you will be the single point of contact for one of our accounts, ensuring operational readiness and oversight governance. Your leadership will be instrumental in driving excellence and fostering strong relationships with our customers.

Key Responsibilities:

Process Maturation: Lead initiatives to enhance internal processes, breaking down work into logical functions to enable agile and efficient team delivery.
Customer Relationship Management: Manage customer expectations and establish clear accountabilities to ensure alignment and satisfaction.
Delivery Commitment Clarity: Communicate delivery commitments effectively, prioritizing tasks to maximize value for the customer and the organization.
Stakeholder Engagement: Maintain effective communication with senior-level customer stakeholders, project delivery teams, internal teams, and third-party vendors.
Bottleneck Resolution: Proactively identify and address bottlenecks, balancing security and business needs against constraints.
Governance Oversight: Define and maintain robust governance frameworks, including reporting, monitoring, escalation, and control mechanisms.
Progress Reporting: Maintain comprehensive progress reports, including program metrics, risk matrices, and timelines, to communicate team performance and project status.
Policy and Process Management: Develop and implement policies and processes tailored to customer needs, ensuring adherence and compliance.
Continuous Improvement: Champion a framework for continuous service improvement, automation and innovation. Consolidated the account roadmap and integrates achievements into governance practices.
Team Shielding: Remove impediments for teams and protect them from external disruptions to foster a productive environment.
Issue Tracking and Resolution: Oversee issue tracking and action planning, ensuring accountability and timely resolution.

Qualifications:

Experience: 10+ years of professional IT experience, with at least 6 years in technical service management, managing multi-disciplinary teams focused on Workplace and/or Hybrid Cloud Infrastructure platforms and services.
ITIL Proficiency: Demonstrated experience in designing, implementing, and managing ITIL core processes (incident, request fulfillment, change management, problem management).
Technical Acumen: Familiarity with IT infrastructure components (Active Directory, Network, Storage, Virtualization, etc.) and Digital Workplace technologies (Microsoft Endpoint Management, O365).
Process Automation: Knowledge of IT process automation tools such as ServiceNow, HPSM, or BMC Remedy.
Security Frameworks: Understanding information security management frameworks (ISO/IEC 27001, ITIL, COBIT) and ability to communicate IT risks to stakeholders effectively.
Communication Skills: Exceptional written and verbal communication skills in English
Interpersonal Skills: Strong collaborative, interpersonal, and customer service skills, with the ability to resolve escalations and manage incidents effectively.
Analytical Skills: Excellent deductive reasoning, critical thinking, problem-solving, and prioritization abilities.
Initiative and Integrity: High level of personal integrity, initiative, and dependability, with the ability to work independently.
Tech Proficiency: Proficient in Microsoft Office tools, particularly Excel and PowerPoint.

Qualifications:

Experience: 10+ years of professional IT experience, with at least 6 years in technical service management, managing multi-disciplinary teams focused on Workplace and/or Hybrid Cloud Infrastructure platforms and services.
ITIL Proficiency: Demonstrated experience in designing, implementing, and managing ITIL core processes (incident, request fulfillment, change management, problem management).
Technical Acumen: Familiarity with IT infrastructure components (Active Directory, Network, Storage, Virtualization, etc.) and Digital Workplace technologies (Microsoft Endpoint Management, O365).
Process Automation: Knowledge of IT process automation tools such as ServiceNow, HPSM, or BMC Remedy.
Security Frameworks: Understanding information security management frameworks (ISO/IEC 27001, ITIL, COBIT) and ability to communicate IT risks to stakeholders effectively.
Communication Skills: Exceptional written and verbal communication skills in English
Interpersonal Skills: Strong collaborative, interpersonal, and customer service skills, with the ability to resolve escalations and manage incidents effectively.
Analytical Skills: Excellent deductive reasoning, critical thinking, problem-solving, and prioritization abilities.
Initiative and Integrity: High level of personal integrity, initiative, and dependability, with the ability to work independently.
Tech Proficiency: Proficient in Microsoft Office tools, particularly Excel and PowerPoint.

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