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Trainer - Large Store
CONA Services
Tallahassee, FL
For qualified candidates we offer an amazing CDL Tuition Program reimbursable up to $5250 for CDL school tuition – ask your Recruiter for details
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Quality Programs Manager
Lifetime Workforce Solutions, LLC
United States
…internal and external stakeholders in all matters related to program. The Program Manager provides leadership and direction to ensure the program submissions are delivered according to…
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Manager, Data Platforms Admin (DBA)
Capital District Physicians Health Plan, Inc.
United States
The Manager of Data Platform Administration plans, directs, and evaluates the work of Data Platform Administration team in the planning, design, development and maintenance of new and…
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SF
Branch Manager - Lancaster, NH
Service Federal Credit Union
United States
- $84,000 USD / year
Service Credit Union is seeking a Branch Manager who will manage the employees and resources of a branch office or offices in an effective and efficient manner within credit union policies.…
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Housing Navigator
St Vincent De Paul Cares
St. Petersburg, FL
…housing placement, and the administration of a shallow subsidy program. Target populations include fixed-income households seeking income-based housing for long-term stability and…
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Production Supervisor, Dryers (Day Shift, 12-Hours) - Sturgis, MI Plant
Abbott Laboratories
MI
Train others in this understanding for operator engagement and involvement in cost management. Share accountability for line budgetary decisions with direct manager. Track, trend and…
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Workplace Experience Ambassador
SPS North America
NY
Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadershipSchedule: Monday–Friday | 8:00 AM – 5:00 PM
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IT Support Technician
OKLAHOMA MENTAL HEALTH COUNCIL
Oklahoma City, OK
Coordinates with IT Support Manager regarding system management and operating procedures. This level of technician provides help desk support, service and preventive maintenance activities…
Added 1 min ago
IT
Senior Customer Success Manager
Inspired Thinking Group (ITG)
Nashville, TN
- $90,000 to $95,000 USD / year
The Senior Customer Success Manager (SCSM) is responsible for guiding clients through every stage of their post-sales journey with ITG’s technology solutions. Acting as the primary…
Added 1 min ago
RN Case Manager
Fallon Health
Worcester, MA
The RN Nurse Case Manager (NCM) is an integral part of an interdisciplinary team focused on care coordination, care management and improving access to and quality of care for NaviCare…
Added 1 min ago
Product Mgmt Group Mgr
PNC
Pittsburgh, PA · Washington, DC · Wilmington, DE · Chicago, IL · New York, NY · Cleveland, OH · Columbus, OH · Philadelphia, PA
Leads one or multiple product lines and manager(s). Manages, motivates and develops the performance of the product development management team and key contributors.
Added 1 min ago
P
Part Time Teller
PNC
Whiteford, MD
- Part-time
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
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Senior Personal Banker
PNC
Arlington Heights, IL
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
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Client Experience Associate
PNC
Pittsburgh, PA
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
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Data Scientist
PNC
Pittsburgh, PA · Birmingham, AL · Phoenix, AZ · Denver, CO · Strongsville, OH · Dallas, TX
· Experience working across data management and analytics use cases
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Relationship Banker Business Specialist
PNC
Dayton, OH
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
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Branch Manager
PNC
Ocean City, NJ
…opportunity to contribute to the company’s success. As a Branch Manager within PNC's Retail Branch organization, you will be based in Ocean City,…
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Personal Banker
PNC
Orrville, OH
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 1 min ago
Teller
PNC
Chicago, IL
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 1 min ago
Teller
PNC
Paw Paw, MI
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 1 min ago
Personal Banker
PNC
Oregon, OH
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 1 min ago
Foster Care Manager
Whites Residental
South Bend, IN
Position summary: The Foster Care Manager provides leadership and oversight for all foster care operations within the assigned office, ensuring high-quality, therapeutically sound services…
Added 1 min ago
JC
Navigator Coach
Jefferson County
United States
- $24.62 to $26.26 USD / hour
…four- or five-day workweek, to be discussed with the hiring manager. The role requires off-site community outreach and mobile work to support participants and connect them with resources.…
Added 1 min ago
SAP Data Migration Senior Manager - CMT/SemiConductors
Accenture LLP Company
NY
Minimum of 8 years of SAP experience with at least 5 years in a lead data migration architect or data migration program lead role.
Added 1 min ago
SAP Data Migration Senior Manager - Retail
Accenture LLP Company
NY
Minimum of 8 years of SAP experience with at least 5 years in a lead data migration architect or data migration program lead role.

Closed listing

Stefanini Group

Sr. Technical Service Manager

St. Louis, MO, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Nov 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

Stefanini is seeking a dynamic and experienced Sr. Technical Service Manager to join our Infrastructure TSMO services organization. In this pivotal role, you will be the single point of contact for one of our accounts, ensuring operational readiness and oversight governance. Your leadership will be instrumental in driving excellence and fostering strong relationships with our customers.

Key Responsibilities:

Process Maturation: Lead initiatives to enhance internal processes, breaking down work into logical functions to enable agile and efficient team delivery.
Customer Relationship Management: Manage customer expectations and establish clear accountabilities to ensure alignment and satisfaction.
Delivery Commitment Clarity: Communicate delivery commitments effectively, prioritizing tasks to maximize value for the customer and the organization.
Stakeholder Engagement: Maintain effective communication with senior-level customer stakeholders, project delivery teams, internal teams, and third-party vendors.
Bottleneck Resolution: Proactively identify and address bottlenecks, balancing security and business needs against constraints.
Governance Oversight: Define and maintain robust governance frameworks, including reporting, monitoring, escalation, and control mechanisms.
Progress Reporting: Maintain comprehensive progress reports, including program metrics, risk matrices, and timelines, to communicate team performance and project status.
Policy and Process Management: Develop and implement policies and processes tailored to customer needs, ensuring adherence and compliance.
Continuous Improvement: Champion a framework for continuous service improvement, automation and innovation. Consolidated the account roadmap and integrates achievements into governance practices.
Team Shielding: Remove impediments for teams and protect them from external disruptions to foster a productive environment.
Issue Tracking and Resolution: Oversee issue tracking and action planning, ensuring accountability and timely resolution.

Qualifications:

Experience: 10+ years of professional IT experience, with at least 6 years in technical service management, managing multi-disciplinary teams focused on Workplace and/or Hybrid Cloud Infrastructure platforms and services.
ITIL Proficiency: Demonstrated experience in designing, implementing, and managing ITIL core processes (incident, request fulfillment, change management, problem management).
Technical Acumen: Familiarity with IT infrastructure components (Active Directory, Network, Storage, Virtualization, etc.) and Digital Workplace technologies (Microsoft Endpoint Management, O365).
Process Automation: Knowledge of IT process automation tools such as ServiceNow, HPSM, or BMC Remedy.
Security Frameworks: Understanding information security management frameworks (ISO/IEC 27001, ITIL, COBIT) and ability to communicate IT risks to stakeholders effectively.
Communication Skills: Exceptional written and verbal communication skills in English
Interpersonal Skills: Strong collaborative, interpersonal, and customer service skills, with the ability to resolve escalations and manage incidents effectively.
Analytical Skills: Excellent deductive reasoning, critical thinking, problem-solving, and prioritization abilities.
Initiative and Integrity: High level of personal integrity, initiative, and dependability, with the ability to work independently.
Tech Proficiency: Proficient in Microsoft Office tools, particularly Excel and PowerPoint.

Qualifications:

Experience: 10+ years of professional IT experience, with at least 6 years in technical service management, managing multi-disciplinary teams focused on Workplace and/or Hybrid Cloud Infrastructure platforms and services.
ITIL Proficiency: Demonstrated experience in designing, implementing, and managing ITIL core processes (incident, request fulfillment, change management, problem management).
Technical Acumen: Familiarity with IT infrastructure components (Active Directory, Network, Storage, Virtualization, etc.) and Digital Workplace technologies (Microsoft Endpoint Management, O365).
Process Automation: Knowledge of IT process automation tools such as ServiceNow, HPSM, or BMC Remedy.
Security Frameworks: Understanding information security management frameworks (ISO/IEC 27001, ITIL, COBIT) and ability to communicate IT risks to stakeholders effectively.
Communication Skills: Exceptional written and verbal communication skills in English
Interpersonal Skills: Strong collaborative, interpersonal, and customer service skills, with the ability to resolve escalations and manage incidents effectively.
Analytical Skills: Excellent deductive reasoning, critical thinking, problem-solving, and prioritization abilities.
Initiative and Integrity: High level of personal integrity, initiative, and dependability, with the ability to work independently.
Tech Proficiency: Proficient in Microsoft Office tools, particularly Excel and PowerPoint.

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