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Memory Care Director The Residence at Boylston Place
LCB Senior Living
Chestnut Hill, MA
- $70,000 to $80,000 USD / year
8. Develop and implement quality improvement process, strategic planning process and environmental safety program in order to maintain a safe and secure environment for all staff, residents…
Added just now
Senior HR Manager
STERIS Corporation
Fort Lauderdale, AL · Fort Lauderdale, FL
The Senior HR Manager will serve as a strategic partner to STERIS Instrument Management Services (IMS) On Location leadership and Associates across the United States while also leading an…
Added 1 min ago
Program Manager SME
Akima
Kirtland AFB, NM
Serving in a dual capacity as both Program Manager and regional Subject Matter Expert, the individual provides strategic leadership, technical expertise, operational oversight, quality…
Added 1 min ago
Lead Court Liaison Regions 3/4
University of South Carolina
SC
The Court Liaison Lead Manager for Program Enhancement and Quality Assurance will supervise part-time and hourly court liaison staff and coordinate quality assurance efforts on specialty…
Added 1 min ago
Plant Manager
Dairy Farmers of America, Inc.
Spartanburg, SC
…plant’s key performance indicators. Support the Continuous Improvement (CI) initiative to improve productivity, quality, efficiency of operations, and the facility’s culture. Manage the…
Added 1 min ago
WE-FAST Group Leader (Operations Manager 4)
Los Alamos National Laboratory
Los Alamos, NM
The Workplace Experience Division Office is seeking an experienced, people-focused Operations Manager 4 to lead the Workplace Experience Furniture, Amenities, and Space Team (FAST). This…
Added 1 min ago
LIP D&D Shift Management (Manager of Projects 3/4)
Los Alamos National Laboratory
Los Alamos, NM
…effective shift turnover. This position reports to a Project-Program Director or MOP 5 within…
Added 1 min ago
Program Manager 2
Los Alamos National Laboratory
Los Alamos, NM
Working with program leadership and line organizations, the Program Manager will help align resources and priorities, maintain program documentation, monitor performance, and communicate…
Added 1 min ago
Operations and Maintenance Coordinator 1
Los Alamos National Laboratory
Los Alamos, NM
Proven ability to identify process improvement opportunities and implement workflow efficiencies within work control or maintenance management systems.
Added 1 min ago
Sup House (RN) - PRN
Community Health Systems
Las Cruces, NM
Benefits for PRN: Participation in our 401(k) program and NM Earned Sick Leave
Added 1 min ago
Enterprise Account Executive - Florida
PagerDuty
Santa Fe, NM
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
Added 1 min ago
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Facets Product Consultant - Manager
Cognizant
Santa Fe, NM
- $113,000 to $130,000 USD / year
…solutions, optimize product functionality, and drive continuous…
Added 1 min ago
Product Manager - Technical
Intermountain Health
Santa Fe, NM
Works closely with values stream, platform manager, application support, and vendors to guide the product development process, ensuring timely and quality delivery.
Added 1 min ago
Pharmacy Technician Central Fulfillment
Intermountain Health
Santa Fe, NM
Any lapse or failure to meet these requirements may result in disciplinary action, up to termination, at the hiring manager's discretion.
Added 1 min ago
Sr Site Reliability Engineer -Remote US
SitusAMC
Santa Fe, NM
…reliable. Additionally, enhancing automation capabilities, scaling, process improvement, metric collection, security, and visibility into the product environments. Leveraging various DevOps…
Added 1 min ago
Pharmacy Technician Specialty Pharmacy
Intermountain Health
Santa Fe, NM
Any lapse or failure to meet these requirements may result in disciplinary action, up to termination, at the hiring manager's discretion.
Added 1 min ago
Pharmacy Technician Refill Authorization
Intermountain Health
Santa Fe, NM
Any lapse or failure to meet these requirements may result in disciplinary action, up to termination, at the hiring manager's discretion.
Added 1 min ago
Sr Manager - Proj/Prog
Maximus
Santa Fe, NM
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 1 min ago
Buyer I or II
Intermountain Health
Santa Fe, NM
…purchasing service and solve problems related to the procure to pay process. Responsible for procurement for moderate-to-high-dollar/risk purchases, which includes consignment, storerooms,…
Added 1 min ago
Talent Acquisition Coordination Manager
Revolution Medicines
Redwood City, CA
Process Improvement and Scheduling Technology
Added 1 min ago
EHS Manager
d Siemens Medical Solutions USA, Inc.
United States
The Environmental, Health and Safety Manager will be responsible for the development, implementation and management of site programs and policies to ensure compliance with federal, state,…
Added 2 mins ago
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Principal Project Engineer
Aerospace
Plymouth, MN · Minneapolis, MN
- $156,000 to $196,000 USD / year
Serve as the technical point of contact for customers and the program manager.
Added 2 mins ago
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Medical Records Technician (Inpatient Coder)
Veterans Health Administration
Remote, United States
- $36,409 to $72,644 USD / year
…patients under the Veterans Equitable Resource Allocation (VERA) program that categorizes all VA patients into specific classes representing their clinical conditions and resource…
Added 2 mins ago
VH
Medical Records Technician (Coder)(Outpatient & Inpatient)
Veterans Health Administration
Remote, United States
- $37,003 to $73,829 USD / year
…Certification through AHIMA or AAPC. OR (3) Clinical Documentation Improvement Certification through AHIMA or…
Added 2 mins ago
VH
Medical Records Technician (Coder)(Outpatient & Inpatient)
Veterans Health Administration
Remote, United States
- $56,794 to $73,829 USD / year
…Certification through AHIMA or AAPC. OR (3) Clinical Documentation Improvement Certification through AHIMA or…

Closed listing

Stefanini Group

Sr. Technical Service Manager

St. Louis, MO, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Nov 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

Stefanini is seeking a dynamic and experienced Sr. Technical Service Manager to join our Infrastructure TSMO services organization. In this pivotal role, you will be the single point of contact for one of our accounts, ensuring operational readiness and oversight governance. Your leadership will be instrumental in driving excellence and fostering strong relationships with our customers.

Key Responsibilities:

Process Maturation: Lead initiatives to enhance internal processes, breaking down work into logical functions to enable agile and efficient team delivery.
Customer Relationship Management: Manage customer expectations and establish clear accountabilities to ensure alignment and satisfaction.
Delivery Commitment Clarity: Communicate delivery commitments effectively, prioritizing tasks to maximize value for the customer and the organization.
Stakeholder Engagement: Maintain effective communication with senior-level customer stakeholders, project delivery teams, internal teams, and third-party vendors.
Bottleneck Resolution: Proactively identify and address bottlenecks, balancing security and business needs against constraints.
Governance Oversight: Define and maintain robust governance frameworks, including reporting, monitoring, escalation, and control mechanisms.
Progress Reporting: Maintain comprehensive progress reports, including program metrics, risk matrices, and timelines, to communicate team performance and project status.
Policy and Process Management: Develop and implement policies and processes tailored to customer needs, ensuring adherence and compliance.
Continuous Improvement: Champion a framework for continuous service improvement, automation and innovation. Consolidated the account roadmap and integrates achievements into governance practices.
Team Shielding: Remove impediments for teams and protect them from external disruptions to foster a productive environment.
Issue Tracking and Resolution: Oversee issue tracking and action planning, ensuring accountability and timely resolution.

Qualifications:

Experience: 10+ years of professional IT experience, with at least 6 years in technical service management, managing multi-disciplinary teams focused on Workplace and/or Hybrid Cloud Infrastructure platforms and services.
ITIL Proficiency: Demonstrated experience in designing, implementing, and managing ITIL core processes (incident, request fulfillment, change management, problem management).
Technical Acumen: Familiarity with IT infrastructure components (Active Directory, Network, Storage, Virtualization, etc.) and Digital Workplace technologies (Microsoft Endpoint Management, O365).
Process Automation: Knowledge of IT process automation tools such as ServiceNow, HPSM, or BMC Remedy.
Security Frameworks: Understanding information security management frameworks (ISO/IEC 27001, ITIL, COBIT) and ability to communicate IT risks to stakeholders effectively.
Communication Skills: Exceptional written and verbal communication skills in English
Interpersonal Skills: Strong collaborative, interpersonal, and customer service skills, with the ability to resolve escalations and manage incidents effectively.
Analytical Skills: Excellent deductive reasoning, critical thinking, problem-solving, and prioritization abilities.
Initiative and Integrity: High level of personal integrity, initiative, and dependability, with the ability to work independently.
Tech Proficiency: Proficient in Microsoft Office tools, particularly Excel and PowerPoint.

Qualifications:

Experience: 10+ years of professional IT experience, with at least 6 years in technical service management, managing multi-disciplinary teams focused on Workplace and/or Hybrid Cloud Infrastructure platforms and services.
ITIL Proficiency: Demonstrated experience in designing, implementing, and managing ITIL core processes (incident, request fulfillment, change management, problem management).
Technical Acumen: Familiarity with IT infrastructure components (Active Directory, Network, Storage, Virtualization, etc.) and Digital Workplace technologies (Microsoft Endpoint Management, O365).
Process Automation: Knowledge of IT process automation tools such as ServiceNow, HPSM, or BMC Remedy.
Security Frameworks: Understanding information security management frameworks (ISO/IEC 27001, ITIL, COBIT) and ability to communicate IT risks to stakeholders effectively.
Communication Skills: Exceptional written and verbal communication skills in English
Interpersonal Skills: Strong collaborative, interpersonal, and customer service skills, with the ability to resolve escalations and manage incidents effectively.
Analytical Skills: Excellent deductive reasoning, critical thinking, problem-solving, and prioritization abilities.
Initiative and Integrity: High level of personal integrity, initiative, and dependability, with the ability to work independently.
Tech Proficiency: Proficient in Microsoft Office tools, particularly Excel and PowerPoint.

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