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Analyst II - Security
Ally Bank
Charlotte, NC
Manages and provides guidance to the Ally Guard Force Manager, ensuring that the Guard Force Program provides a safe work environment for employees and others.
Added just now
PSYCH TECH II
Covenant Health
Knoxville, TN
…catheterization lab, comprehensive breast health, emergency, and critical care. It’s consistently ranked among Tennessee's top 10 hospitals by U.S. News & World Report and earns national…
Added 1 min ago
Service Maintenance Technician II
The Community Builders
Boston, MA
Under the direction of the Service Maintenance Manager, the Service Technician II is responsible for promptly responding to all service requests, apartment turnover preparation and the…
Added 1 min ago
CC
Quality Systems Engineer
Curtiss-Wright Corporation
Santa Clarita, CA
- $94,700 to $126,300 USD / year
…regulatory processes. Under the direction of the Sr. Quality Manager, the Quality Systems Specialist is responsible for managing the elements of the QMS including but not limited to…
Added 1 min ago
Print Production Manager
Arvato Bertelsmann
Valencia, CA
The Print and Media Production Manager is responsible for a large 24x5 digital print-on-demand production facility of 20-25 employees (25-50 peak season). Responsible for all associated…
Added 1 min ago
S
Essentials of Sales Representative
Saint-Gobain
Remote, United States
- $57,500 to $86,500 USD / year
…sales talent through our 18-month Essentials of Sales (EOS) Program . Whether you're a recent graduate or looking to transition into a sales career, EOS provides the training, mentorship,…
Added 1 min ago
Endpoint System Administrator (OKC/FT) Safety Sensitive - Driving
Mathis
Oklahoma City, OK
Benefits Package - Health, Dental & Vision, 401K matching, Life Insurance, HSA, FSA, Accident, Critical Illness, and Hospital Indemnity coverage, Short- and Long-Term Disability and…
Added 2 mins ago
Branch Manager Northridge
Wells Fargo
NORTHRIDGE, CA
Wells Fargo is seeking accomplished, people‑focused leaders interested in a Branch Manager career within the National Branch Network. This opportunity is designed for experienced managers…
Added 2 mins ago
Store Team Leader, CA. District Leader Emerging Leader
CVS Health
Downey, CA
…heart, every day. Our Retail Store Team Leaders, DL EL play a critical role in building and leading teams to consistently deliver on our brand…
Added 2 mins ago
Engineering Manager
Minth North America
Gadsden, AL
Automation Support – Diagnose faults involving PLCs, HMIs, sensors, variable frequency drives, servo systems and robots; make authorized adjustments and maintain program backups.
Added 2 mins ago
CDS Supervisor
Prime Healthcare
Inglewood, CA
The CDS Supervisor is responsible for the implementation and improvement of the clinical documentation improvement program at the facility and supervises clinical documentation specialists…
Added 2 mins ago
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Production Apprentice
Aerotek
San Leandro, CA
- $22 USD / hour
For direct contact with the hiring manager TEXT your NAME and the word PA to 510 209 2515
Added 2 mins ago
Construction Project Manager
KONE, Inc
San Leandro, CA
Are you ready to make your next career move to join our team and manage your own commercial elevator construction projects as our Construction Project Manager for KONE San Leandro, CA?
Added 2 mins ago
MGR, RES DISTRICT I
Compass Group, North America
Hayward, CA
Working as a Resident District Manager (RDM) , you will manage a large multi-unit dining account. You will serve as our point of contact for the client as well as lead the team within the…
Added 2 mins ago
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Translation Coordinator
Actalent
South San Francisco, CA
- $50 to $53 USD / hour
…creative content. This role works closely with a Localization Manager, internal content owners, translation vendors, and internal linguistic reviewers to ensure accurate, consistent, and…
Added 2 mins ago
Sr District Manager-Healthcare, Janitorial
ABM Industries
Glendale, CA
ABM is seeking an experienced and results-driven Senior District Manager to lead healthcare support services operations across multiple hospital, outpatient, and healthcare facilities. This…
Added 3 mins ago
Branch Manager North Coast District
Wells Fargo
SANTA ROSA, CA · ROHNERT PARK, CA · SEBASTOPOL, CA · WINDSOR, CA · HEALDSBURG, CA
Wells Fargo is seeking accomplished, people‑focused leaders interested in a Branch Manager career within the National Branch Network. This opportunity is designed for experienced managers…
Added 3 mins ago
TW
F&B Product Development Mgr
The Walt Disney Company
Anaheim, CA
- $94,600 to $130,000 USD / year
This position reports to the Disneyland Resort F&B Sr. Manager, Novelty Development and will lead graphic and design initiatives to enhance experiential storytelling through the development…
Added 3 mins ago
Bilingual Loan Sales Specialist
OneMain Financial
Anaheim, CA
…development and advancement opportunities in a dynamic and supportive environment. Loan Sales Specialists enjoy competitive compensation that recognizes both individual achievements and…
Added 3 mins ago
Technical Writer
CACI
Aberdeen Proving Ground, MD · Aberdeen Proving Ground
Maintains document version control, configuration management discipline, and compliance with program documentation standards and Army/DoD writing guidelines.
Added 3 mins ago
Senior Technical Writer
CACI
Aberdeen Proving Ground, MD · Aberdeen Proving Ground
Maintains document version control, configuration management discipline, and compliance with program documentation standards and Army/DoD writing guidelines.
Added 3 mins ago
Senior TPM, Prime Video, Content and Data Platform
Amazon
Culver City, CA
Prime Video Content and Partner Lifecycle Org is seeking a Senior Technical Program Manager to own and drive delivery for high-impact programs in the core content platform to help users…
Added 3 mins ago
Treatment Technician-Patient Care
Virsono Hearing Centers
Los Angeles, CA
The Aud Tech/PCC is a hybrid role which reports to the Regional Clinic Manager and works under the supervision of a licensed audiologist. This position is responsible for the smooth flow of…
Added 3 mins ago
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Hospice Case Manager RN -$10k sign on
Trinity Health
Fresno, CA
- $38.79 to $62.07 USD / hour
Maintain a safe, professional environment in accordance with agency standards. All employees are expected to uphold the Organizational Code of Ethics and Compliance Program in their daily…
Added 3 mins ago
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Strategic Growth Program Manager - Advanced Packaging
Qnity
Sunnyvale, CA
- $151,340 to $237,820 USD / year
Qnity is seeking a highly driven Strategic Growth Program Manager to organize and lead a portfolio of enterprise-priority growth and incubation programs supporting the Advanced Packaging…

Closed listing

Stefanini Group

Sr. Technical Service Manager

St. Louis, MO, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Nov 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

Stefanini is seeking a dynamic and experienced Sr. Technical Service Manager to join our Infrastructure TSMO services organization. In this pivotal role, you will be the single point of contact for one of our accounts, ensuring operational readiness and oversight governance. Your leadership will be instrumental in driving excellence and fostering strong relationships with our customers.

Key Responsibilities:

Process Maturation: Lead initiatives to enhance internal processes, breaking down work into logical functions to enable agile and efficient team delivery.
Customer Relationship Management: Manage customer expectations and establish clear accountabilities to ensure alignment and satisfaction.
Delivery Commitment Clarity: Communicate delivery commitments effectively, prioritizing tasks to maximize value for the customer and the organization.
Stakeholder Engagement: Maintain effective communication with senior-level customer stakeholders, project delivery teams, internal teams, and third-party vendors.
Bottleneck Resolution: Proactively identify and address bottlenecks, balancing security and business needs against constraints.
Governance Oversight: Define and maintain robust governance frameworks, including reporting, monitoring, escalation, and control mechanisms.
Progress Reporting: Maintain comprehensive progress reports, including program metrics, risk matrices, and timelines, to communicate team performance and project status.
Policy and Process Management: Develop and implement policies and processes tailored to customer needs, ensuring adherence and compliance.
Continuous Improvement: Champion a framework for continuous service improvement, automation and innovation. Consolidated the account roadmap and integrates achievements into governance practices.
Team Shielding: Remove impediments for teams and protect them from external disruptions to foster a productive environment.
Issue Tracking and Resolution: Oversee issue tracking and action planning, ensuring accountability and timely resolution.

Qualifications:

Experience: 10+ years of professional IT experience, with at least 6 years in technical service management, managing multi-disciplinary teams focused on Workplace and/or Hybrid Cloud Infrastructure platforms and services.
ITIL Proficiency: Demonstrated experience in designing, implementing, and managing ITIL core processes (incident, request fulfillment, change management, problem management).
Technical Acumen: Familiarity with IT infrastructure components (Active Directory, Network, Storage, Virtualization, etc.) and Digital Workplace technologies (Microsoft Endpoint Management, O365).
Process Automation: Knowledge of IT process automation tools such as ServiceNow, HPSM, or BMC Remedy.
Security Frameworks: Understanding information security management frameworks (ISO/IEC 27001, ITIL, COBIT) and ability to communicate IT risks to stakeholders effectively.
Communication Skills: Exceptional written and verbal communication skills in English
Interpersonal Skills: Strong collaborative, interpersonal, and customer service skills, with the ability to resolve escalations and manage incidents effectively.
Analytical Skills: Excellent deductive reasoning, critical thinking, problem-solving, and prioritization abilities.
Initiative and Integrity: High level of personal integrity, initiative, and dependability, with the ability to work independently.
Tech Proficiency: Proficient in Microsoft Office tools, particularly Excel and PowerPoint.

Qualifications:

Experience: 10+ years of professional IT experience, with at least 6 years in technical service management, managing multi-disciplinary teams focused on Workplace and/or Hybrid Cloud Infrastructure platforms and services.
ITIL Proficiency: Demonstrated experience in designing, implementing, and managing ITIL core processes (incident, request fulfillment, change management, problem management).
Technical Acumen: Familiarity with IT infrastructure components (Active Directory, Network, Storage, Virtualization, etc.) and Digital Workplace technologies (Microsoft Endpoint Management, O365).
Process Automation: Knowledge of IT process automation tools such as ServiceNow, HPSM, or BMC Remedy.
Security Frameworks: Understanding information security management frameworks (ISO/IEC 27001, ITIL, COBIT) and ability to communicate IT risks to stakeholders effectively.
Communication Skills: Exceptional written and verbal communication skills in English
Interpersonal Skills: Strong collaborative, interpersonal, and customer service skills, with the ability to resolve escalations and manage incidents effectively.
Analytical Skills: Excellent deductive reasoning, critical thinking, problem-solving, and prioritization abilities.
Initiative and Integrity: High level of personal integrity, initiative, and dependability, with the ability to work independently.
Tech Proficiency: Proficient in Microsoft Office tools, particularly Excel and PowerPoint.

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