Jobs in the United States

25+ jobs

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Added 1 min ago
JM
Bridge Project Manager
Johnson, Mirmiran & Thompson, Inc.
Herndon, VA
- $90 USD / hour
Provide technical and structural engineering expertise throughout the project lifecycle, from preliminary through final design and construction
Added 1 min ago
Lead Engineer, IT Compliance, Data Integrity
JuN - Seattle Dexter
Bothell, WA
· May represent team or function on program or project teams. Exceptional interpersonal skills, especially regarding Teamwork and collaboration, Client focus, and Verbal and written…
Added 2 mins ago
Program Director - New York
Cubic Transportation Systems, Inc.
United States
JOB SUMMARY: Leadership of Cubic Transportation (CTS) assigned program(s), reporting directly to the Assistant General Manager. The Program Director is responsible for leading assigned…
Added 2 mins ago
Technical Project Manager
Bosch Group
Farmington Hills, MI
The Technical Project Manager is responsible for the successful execution of customer programs involving embedded automotive and stationary control units. This role serves as the primary…
Added 3 mins ago
Senior Customer Service Representative
Biotage
Charlotte
Biotage offers a comprehensive benefits package including health, dental, and vision insurance as well as a 401k program w/ company match and more!
Added 4 mins ago
Program Manager
Leonardo DRS, Inc.
Dallas, TX
Manages and ensures the timely completion of specific, defined technical programs or projects. May oversee a team or portion of a program to plan, track and execute project plans from start…
Added 6 mins ago
Business Development Manager OEM
Emerson
Des Moines, IA
If you are a sales professional or business development manager looking for an opportunity to grow your career, Emerson has an exciting opportunity for you. In this role, you will drive…
Added 6 mins ago
Network Development Manager
Meta
Des Moines, IA
2+ years of experience in network development, telecommunications, fiber optic infrastructure, or a related field (commercial, technical, or project management roles)
Added 6 mins ago
C
Regional Maintenance Manager
CBRE
Des Moines, IA
- $200,000 to $210,000 USD / year
…looking for a skilled and forward-thinking Regional Maintenance Manager (RMM) to join our growing team as we work to service one of the world’s largest online…
Added 6 mins ago
Regulatory Readiness Program Manager
Meta
Des Moines, IA
Regulatory Readiness Program Manager Responsibilities:
Added 6 mins ago
Sr Manager - Proj/Prog
Maximus
Des Moines, IA
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 7 mins ago
LI
Senior Desktop Support Technician
LEIDOS, INC.
Portsmouth, VA
- $34.62 USD / hour
NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the…
Added 7 mins ago
CO
Contract Management Analyst- Extra Help/Temporary
City of Oxnard
Oxnard, CA
- $37.59 to $61.62 USD / hour
…team. This position will perform duties related to the public project procurement processes for the city. Under direction, performs a variety of technical and complex solicitation work,…
Added 7 mins ago
Fleet Asset Strategy Program Manager
Oncor
Fort Worth, TX
The Fleet Asset Strategy Program Manager serves as the enterprise subject matter expert and program lead for three strategic fleet programs: off-highway asset management, fuel operations…
Added 7 mins ago
N
Sr. Systems Engineer- Projects - NBC4 & T44
NBCUniversal
Washington, DC
- $110,000 to $120,000 USD / year
Work closely with the Manager of Technology to determine requirements gathering, planning, and implementation of technical and workflow solutions for News, Production, Creative Services and…
Added 8 mins ago
Transmission Engineering Manager
WESTWOOD PROFESSIONAL SERVICES INC
Lansdale, PA
The Engineering Manager, Transmission is responsible for the leadership and day-to-day operations of the Transmission Engineering group, overseeing a team of technical designers, engineers,…
Added 8 mins ago
Implementation Manager, Nashville
Findhelp
Nashville, TN
As an Implementation Manager, you will execute established Standard Operating Procedures (SOPs) and leverage technical documentation to onboard customers efficiently. From the moment a…
Added 8 mins ago
Senior Applications Analyst
Bryan Health
Lincoln, NE
…system needs, translates identified needs into functional and technical specifications, and develops technology solutions to resolve application process challenges/problems. Frequently acts…
Added 9 mins ago
Portfolio Analytics & Strategy Specialist
PNC Bank NA
PA · Brecksville, OH · Houston, TX
· Clearly communicate analyses, findings, issues, and recommendations to both technical and non-technical audiences.
Added 9 mins ago
Territory Sales Manager
Benshaw Inc.
Nashville, TN
Demonstrated ability to influence, negotiate and understand large project and repeat business opportunities involving technical requirements as well as commercial and legal terms
Added 9 mins ago
Territory Sales Manager
Benshaw Inc.
Little Rock, AR
Demonstrated ability to influence, negotiate and understand large project and repeat business opportunities involving technical requirements as well as commercial and legal terms
Added 9 mins ago
Territory Sales Manager
Benshaw Inc.
Memphis, TN
Demonstrated ability to influence, negotiate and understand large project and repeat business opportunities involving technical requirements as well as commercial and legal terms
Added 9 mins ago
Territory Sales Manager
Benshaw Inc.
Louisville, KY
Demonstrated ability to influence, negotiate and understand large project and repeat business opportunities involving technical requirements as well as commercial and legal terms
Added 9 mins ago
Territory Sales Manager
Benshaw Inc.
Jackson, MS
Demonstrated ability to influence, negotiate and understand large project and repeat business opportunities involving technical requirements as well as commercial and legal terms
Added 9 mins ago
Territory Sales Manager
Benshaw Inc.
Birmingham, AL
Demonstrated ability to influence, negotiate and understand large project and repeat business opportunities involving technical requirements as well as commercial and legal terms

Stefanini Group

Sr. Technical Service Manager

St. Louis, MO, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

Stefanini is seeking a dynamic and experienced Sr. Technical Service Manager to join our Infrastructure TSMO services organization. In this pivotal role, you will be the single point of contact for one of our accounts, ensuring operational readiness and oversight governance. Your leadership will be instrumental in driving excellence and fostering strong relationships with our customers.

Key Responsibilities:

Process Maturation: Lead initiatives to enhance internal processes, breaking down work into logical functions to enable agile and efficient team delivery.
Customer Relationship Management: Manage customer expectations and establish clear accountabilities to ensure alignment and satisfaction.
Delivery Commitment Clarity: Communicate delivery commitments effectively, prioritizing tasks to maximize value for the customer and the organization.
Stakeholder Engagement: Maintain effective communication with senior-level customer stakeholders, project delivery teams, internal teams, and third-party vendors.
Bottleneck Resolution: Proactively identify and address bottlenecks, balancing security and business needs against constraints.
Governance Oversight: Define and maintain robust governance frameworks, including reporting, monitoring, escalation, and control mechanisms.
Progress Reporting: Maintain comprehensive progress reports, including program metrics, risk matrices, and timelines, to communicate team performance and project status.
Policy and Process Management: Develop and implement policies and processes tailored to customer needs, ensuring adherence and compliance.
Continuous Improvement: Champion a framework for continuous service improvement, automation and innovation. Consolidated the account roadmap and integrates achievements into governance practices.
Team Shielding: Remove impediments for teams and protect them from external disruptions to foster a productive environment.
Issue Tracking and Resolution: Oversee issue tracking and action planning, ensuring accountability and timely resolution.

Qualifications:

Experience: 10+ years of professional IT experience, with at least 6 years in technical service management, managing multi-disciplinary teams focused on Workplace and/or Hybrid Cloud Infrastructure platforms and services.
ITIL Proficiency: Demonstrated experience in designing, implementing, and managing ITIL core processes (incident, request fulfillment, change management, problem management).
Technical Acumen: Familiarity with IT infrastructure components (Active Directory, Network, Storage, Virtualization, etc.) and Digital Workplace technologies (Microsoft Endpoint Management, O365).
Process Automation: Knowledge of IT process automation tools such as ServiceNow, HPSM, or BMC Remedy.
Security Frameworks: Understanding information security management frameworks (ISO/IEC 27001, ITIL, COBIT) and ability to communicate IT risks to stakeholders effectively.
Communication Skills: Exceptional written and verbal communication skills in English
Interpersonal Skills: Strong collaborative, interpersonal, and customer service skills, with the ability to resolve escalations and manage incidents effectively.
Analytical Skills: Excellent deductive reasoning, critical thinking, problem-solving, and prioritization abilities.
Initiative and Integrity: High level of personal integrity, initiative, and dependability, with the ability to work independently.
Tech Proficiency: Proficient in Microsoft Office tools, particularly Excel and PowerPoint.

Qualifications:

Experience: 10+ years of professional IT experience, with at least 6 years in technical service management, managing multi-disciplinary teams focused on Workplace and/or Hybrid Cloud Infrastructure platforms and services.
ITIL Proficiency: Demonstrated experience in designing, implementing, and managing ITIL core processes (incident, request fulfillment, change management, problem management).
Technical Acumen: Familiarity with IT infrastructure components (Active Directory, Network, Storage, Virtualization, etc.) and Digital Workplace technologies (Microsoft Endpoint Management, O365).
Process Automation: Knowledge of IT process automation tools such as ServiceNow, HPSM, or BMC Remedy.
Security Frameworks: Understanding information security management frameworks (ISO/IEC 27001, ITIL, COBIT) and ability to communicate IT risks to stakeholders effectively.
Communication Skills: Exceptional written and verbal communication skills in English
Interpersonal Skills: Strong collaborative, interpersonal, and customer service skills, with the ability to resolve escalations and manage incidents effectively.
Analytical Skills: Excellent deductive reasoning, critical thinking, problem-solving, and prioritization abilities.
Initiative and Integrity: High level of personal integrity, initiative, and dependability, with the ability to work independently.
Tech Proficiency: Proficient in Microsoft Office tools, particularly Excel and PowerPoint.

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