Jobs in the United States

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Added 5 mins ago
Programs Sr Manager
General Dynamics Ordnance & Tactical Systems
Niceville, FL
…staffing, progress reporting, troubleshooting and indirect people management | Monitors performance and recommends schedule changes, cost adjustments or resource additions |…
Added 6 mins ago
Sr Manager - Proj/Prog
Maximus
Trenton, NJ
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 7 mins ago
M
Senior Manager, Data Engineering & Data Governance
modis
Denton, TX
- $60 to $70 USD / hour
This position will lead the organization’s enterprise data engineering function and institutional data governance program. The Manager will oversee Operational Data Store, Enterprise Data…
Added 14 mins ago
Sr. Program Manager, Superintelligence Lab (Remote)
CrowdStrike, Inc.
Remote, United States
8+ years in program or project management, ideally in a technical or product environment
Added 17 mins ago
DT Sr. Project Manager
RTX
United States
The Digital Technology Program Management Office is currently searching for a seasoned Program Manager to manage our Finance Program. This individual will partner with Collins DT Leaders,…
Added 19 mins ago
ES
Sr Maintenance Manager
E.A. Sween Company
Eden Prairie, MN
- $140,000 to $170,000 USD / year
As a valued member of the plant leadership team, the Senior Maintenance Manager will collaborate closely with the Site Plant Manager and Sr Director of Operations to drive excellence in our…
Added 20 mins ago
Sr. Facilities - Structures Project Engineer
Johnson, Mirmiran, and Thompson Inc.
Washington, DC
Assist Project Manager with consultative services to the client by understanding client requirements, recommendations, and solutions to enhance client experience.
Added 20 mins ago
Sr Manager - Proj/Prog
Maximus
Washington, DC
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 30 mins ago
Sr Manager - Proj/Prog
Maximus
Frankfort, KY
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 43 mins ago
Engineer I- Sr. (Utility)
Entergy
Little Rock, AR
Technical mastery of engineering principles. In-depth knowledge of procedures, programs, and standards in responsible area. Consistently drives for value in sound engineering decisions.…
Added 44 mins ago
IG
Sr Risk Analyst
Informa Group Plc.
Newton, MA
- $150,000 to $170,000 USD / year
Oversee vulnerability management program effectiveness and risk prioritization
Added 1 hour ago
Lead Supplier Development, Industrialization & Quality Engineer - Battery Cell
Rivian
Irvine, CA
Added 1 hour ago
Senior Associate, Project Manager - CFI&I Strategic Events & Convenings
Capital One
McLean, VA
This is a role for an intentional, rigorous project manager and experienced events producer who seamlessly balances meticulous detail with the broader strategic picture. You will be…
Added 1 hour ago
Manager, Merger & Acquisition Operations & Integrations
PenFed Credit Union
McLean, VA
The Manager is accountable for overseeing all loan portfolio conversion projects, managing complex workstreams, leading data migration with a technical and analytical focus, and…
Added 1 hour ago
Sr. Manager, Domain Design
Hub International Limited
Chicago, IL
…services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North…
Added 1 hour ago
Sr. Manager, Data Platforms
Servpro Industries, LLC
Gallatin, TN
Personal and professional development program
Added 1 hour ago
Sr. Spec, Program Management
L3Harris Technologies
Camden, AR
The Propulsion Systems Segment of L3Harris is currently seeking an experienced Sr. Specialist, Program Manager for production solid rocket motor (SRM) and warhead (WH) programs. This role…
Added 1 hour ago
Construction & Infrastructure Project Manager (West Region)
Working at Signature Aviation
Remote, United States
The Project Manager (PM) will be responsible for planning and overseeing less complex capital projects and/or assist a Regional PM, SR Manager, the VP or director in the management of more…
Added 1 hour ago
Senior Manager, Data Analytics Enablement
Labcorp
Durham, NC
Manage technical risks, dependencies, and delivery challenges while ensuring successful project outcomes.
Added 1 hour ago
Senior Manager, Data Analytics Enablement
Labcorp
Durham, NC
Manage technical risks, dependencies, and delivery challenges while ensuring successful project outcomes.
Added 1 hour ago
Logistics Lead Systems & Analytics
Honeywell Aerospace
Charlotte, NC
…visibility across Honeywell Aerospace. Reporting to the Sr. Manager of Logistics Data Analytics & Systems, this role combines deep knowledge of logistics operations with an understanding of…
Added 2 hours ago
Sr. Analyst, Product Development
Royal Caribbean Cruises Ltd
Miami, FL
Product Delivery: Understands and delivers to the project management framework such as communicating changes and updates or priority shifts to cross-functional teams while keeping their…
Added 2 hours ago
Sr. Project Manager, Enterprise Sales
Vertiv
Westerville, OH · NY
Acts as an umbrella program manager, coordinating with various program and project management functions within the company (e.g., the support sales team, customer service, on-site service…
Added 2 hours ago
Pharma Field Sales - Rare Blood Therapy Manager - Commonwealth
Alexandria
Develops and utilizes project management skills to execute local initiatives
Added 2 hours ago
Sr. Integration Technician
Tri-M Group
Kennett Square, PA
…building automation systems, PLC controls and enterprise building management platforms, including graphics, databases, alarming, trending and third-party integrations, and independently…

Stefanini Group

Sr. Technical Service Manager

St. Louis, MO, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

Stefanini is seeking a dynamic and experienced Sr. Technical Service Manager to join our Infrastructure TSMO services organization. In this pivotal role, you will be the single point of contact for one of our accounts, ensuring operational readiness and oversight governance. Your leadership will be instrumental in driving excellence and fostering strong relationships with our customers.

Key Responsibilities:

Process Maturation: Lead initiatives to enhance internal processes, breaking down work into logical functions to enable agile and efficient team delivery.
Customer Relationship Management: Manage customer expectations and establish clear accountabilities to ensure alignment and satisfaction.
Delivery Commitment Clarity: Communicate delivery commitments effectively, prioritizing tasks to maximize value for the customer and the organization.
Stakeholder Engagement: Maintain effective communication with senior-level customer stakeholders, project delivery teams, internal teams, and third-party vendors.
Bottleneck Resolution: Proactively identify and address bottlenecks, balancing security and business needs against constraints.
Governance Oversight: Define and maintain robust governance frameworks, including reporting, monitoring, escalation, and control mechanisms.
Progress Reporting: Maintain comprehensive progress reports, including program metrics, risk matrices, and timelines, to communicate team performance and project status.
Policy and Process Management: Develop and implement policies and processes tailored to customer needs, ensuring adherence and compliance.
Continuous Improvement: Champion a framework for continuous service improvement, automation and innovation. Consolidated the account roadmap and integrates achievements into governance practices.
Team Shielding: Remove impediments for teams and protect them from external disruptions to foster a productive environment.
Issue Tracking and Resolution: Oversee issue tracking and action planning, ensuring accountability and timely resolution.

Qualifications:

Experience: 10+ years of professional IT experience, with at least 6 years in technical service management, managing multi-disciplinary teams focused on Workplace and/or Hybrid Cloud Infrastructure platforms and services.
ITIL Proficiency: Demonstrated experience in designing, implementing, and managing ITIL core processes (incident, request fulfillment, change management, problem management).
Technical Acumen: Familiarity with IT infrastructure components (Active Directory, Network, Storage, Virtualization, etc.) and Digital Workplace technologies (Microsoft Endpoint Management, O365).
Process Automation: Knowledge of IT process automation tools such as ServiceNow, HPSM, or BMC Remedy.
Security Frameworks: Understanding information security management frameworks (ISO/IEC 27001, ITIL, COBIT) and ability to communicate IT risks to stakeholders effectively.
Communication Skills: Exceptional written and verbal communication skills in English
Interpersonal Skills: Strong collaborative, interpersonal, and customer service skills, with the ability to resolve escalations and manage incidents effectively.
Analytical Skills: Excellent deductive reasoning, critical thinking, problem-solving, and prioritization abilities.
Initiative and Integrity: High level of personal integrity, initiative, and dependability, with the ability to work independently.
Tech Proficiency: Proficient in Microsoft Office tools, particularly Excel and PowerPoint.

Qualifications:

Experience: 10+ years of professional IT experience, with at least 6 years in technical service management, managing multi-disciplinary teams focused on Workplace and/or Hybrid Cloud Infrastructure platforms and services.
ITIL Proficiency: Demonstrated experience in designing, implementing, and managing ITIL core processes (incident, request fulfillment, change management, problem management).
Technical Acumen: Familiarity with IT infrastructure components (Active Directory, Network, Storage, Virtualization, etc.) and Digital Workplace technologies (Microsoft Endpoint Management, O365).
Process Automation: Knowledge of IT process automation tools such as ServiceNow, HPSM, or BMC Remedy.
Security Frameworks: Understanding information security management frameworks (ISO/IEC 27001, ITIL, COBIT) and ability to communicate IT risks to stakeholders effectively.
Communication Skills: Exceptional written and verbal communication skills in English
Interpersonal Skills: Strong collaborative, interpersonal, and customer service skills, with the ability to resolve escalations and manage incidents effectively.
Analytical Skills: Excellent deductive reasoning, critical thinking, problem-solving, and prioritization abilities.
Initiative and Integrity: High level of personal integrity, initiative, and dependability, with the ability to work independently.
Tech Proficiency: Proficient in Microsoft Office tools, particularly Excel and PowerPoint.

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