Jobs in the United States

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Added 7 mins ago
Senior Data Strategist - Clearance Required
LMI
Fort Belvoir, VA
Lead federated data management planning and guide implementation with program and technical teams. Establish domain ownership, data-product lifecycle practices, self-service capabilities,…
Added 8 mins ago
Area Manager
Ruppert Landscape
Wake Forest, NC
…leads field and support teams to ensure high-quality service delivery, strong client relationships, profitable operations, and safe, efficient work practices. The Area Manager also supports…
Added 14 mins ago
Assistant Manager I
Family Dollar
Birmingham, AL
Help organize, and transfer merchandise from delivery truck to stockroom to sales floor as needed and ensure the seasonal areas of the store are maintained
Added 14 mins ago
Assistant Manager II
Family Dollar
Birmingham, AL
Help organize, and transfer merchandise from delivery truck to stockroom to sales floor as needed and ensure the seasonal areas of the store are maintained
Added 14 mins ago
Founding Growth Marketer
Jobgether
Remote, United States
As a Founding Growth Marketer, you will build and lead the growth engine for an innovative AI company developing adaptive intelligence solutions for businesses. You will own the full growth…
Added 15 mins ago
Associate Research Scientist
ThermoFisher Scientific
Collegeville, PA
…taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel…
Added 15 mins ago
Regional Operations Director East
ACRT Inc.
Pittsburgh, PA
…programs across all assigned units * Ensure consistency in service delivery, productivity, quality control, and customer satisfaction * Lead regional planning efforts including forecasting,…
Added 24 mins ago
Operations Supervisor Hauling
WASTE SERVICES, LLC
Calhoun, GA
…(commercial, residential, roll-off (industrial) and/or container delivery and pick up) in a geographically dispersed area. The Operations Supervisor oversees drivers and helpers and works…
Added 25 mins ago
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Interior Designer
GPAC
Grand Rapids, MI
- $70,000 to $90,000 USD / year
Lead and contribute to interior design projects from initial programming and conceptual design through final project delivery.
Added 28 mins ago
Patient Benefits Representative Team Lead-Radiation
The US Oncology Network
Plano, TX
The US Oncology Network is looking for a Patient Benefits Representative Lead to join our team at Texas Oncology. This full-time position will support the Radiation Oncology Department at…
Added 30 mins ago
AU
Director Project Controls, Data Centers
AtkinsRealis USA Inc.
United States
- $200,000 to $250,000 USD / year
…You will be a key face of the company, brand ambassador, and lead for strategic growth and expansion of our full Data Center services . You will also drive our continued growth in the…
Added 33 mins ago
W
Inventory Specialist
Walgreens
PEACHTREE CORNERS, GA
- $17.5 to $22.5 USD / hour
Assists and coaches store team on all package delivery activities, including scanning in and out of packages, completing all daily inventory functions and, package returns at Walgreens.…
Added 37 mins ago
Staffing Account Manager - SOW & Direct Client
Cynet Corp
Remote, United States
…recruitment. The ideal candidate will manage client partnerships, lead proposals and bids, oversee project delivery, negotiate commercial terms, and identify opportunities to expand Cynet’s…
Added 37 mins ago
Global Strategic Account Director
Cynet Corp
Remote, United States
Lead, direct, and mentor the account management team on effective account strategy, farming techniques, and client relationship management.
Added 43 mins ago
G
Interior Designer
GPAC
Fishers, IN
- $70,000 to $90,000 USD / year
Lead and contribute to interior design projects from initial programming and conceptual design through final project delivery.
Added 47 mins ago
Professional Services, Program Manager
Jobgether
Remote, United States
As a Professional Services, Program Manager, you will lead complex, multi-workstream service engagements, helping strategic customers turn transformation objectives into successful delivery…
Added 51 mins ago
Senior Product Manager, Data Platform
Curinos Inc
New York, NY
We are seeking a Senior Product Manager to lead the Data Platform pod and own the vision, roadmap and outcomes for the full Curinos Lakehouse on Databricks. The scope runs from ingestion…
Added 54 mins ago
Senior Principal Technology Consultant
Hewlett Packard Enterprise
All, TX · All, CA
…providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs and, consequently, for understanding customers’…
Added 58 mins ago
QT
Program Manager
Quantum Technology Group
NC
- $121,000 to $125,000 USD / year
The Program Manager leads overall contract execution and governance for the VA enterprise Citrix NetScaler application delivery controller (ADC) program and serves as the primary liaison to…
Added 1 hour ago
SR
Associate, Healthcare Compensation Valuation - Valuation Advisory
Stout Risius Ross, LLC
Denver, CO
- $74,000 to $135,000 USD / year
As an Associate in Stout’s healthcare-focused practice, you will support the delivery of compensation valuation analyses and advisory services for healthcare organizations nationwide. You…
Added 1 hour ago
Enterprise Operations Manager
SAIC
Washington, DC
Collaborate with Infrastructure, Cybersecurity, and Program Support teams to ensure cohesive service delivery across the enterprise.
Added 1 hour ago
CH
RN - JOIN OUR TEAM
Cura Health
Monticello, MN
- $70,000 to $85,000 USD / year
Cura Health is seeking a dedicated and experienced RN Charge Nurse to lead our nursing team and ensure the delivery of exceptional patient care. In this leadership role, you will be…
Added 2 hours ago
A
Principal Software Engineering - Reliability and FinOps Engineer
AT&T
Middletown, NJ
- $155,400 to $261,100 USD / year
…our enterprise forward. Our Systems Reliability and Software Delivery teams are unwavering in their commitment to excellence, ensuring every solution is robust and efficient. When you step…
Added 2 hours ago
ER
Group Head of AI
EVEREST REINSURANCE COMPANY
Warren, NJ
- $250,000 to $310,000 USD / year
Define and lead the enterprise AI strategy aligned to business objectives and priorities.
Added 2 hours ago
Lead Specialist, Solution Architect
Pearson
Trenton, NJ
…as they modernise secure, scalable and reliable assessment delivery. Also known in the market as: Lead Solution Architect; Senior Solution Architect; Technical Architect; Java Cloud…

Stefanini Group

Sr. Technical Service Manager

St. Louis, MO, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

Stefanini is seeking a dynamic and experienced Sr. Technical Service Manager to join our Infrastructure TSMO services organization. In this pivotal role, you will be the single point of contact for one of our accounts, ensuring operational readiness and oversight governance. Your leadership will be instrumental in driving excellence and fostering strong relationships with our customers.

Key Responsibilities:

Process Maturation: Lead initiatives to enhance internal processes, breaking down work into logical functions to enable agile and efficient team delivery.
Customer Relationship Management: Manage customer expectations and establish clear accountabilities to ensure alignment and satisfaction.
Delivery Commitment Clarity: Communicate delivery commitments effectively, prioritizing tasks to maximize value for the customer and the organization.
Stakeholder Engagement: Maintain effective communication with senior-level customer stakeholders, project delivery teams, internal teams, and third-party vendors.
Bottleneck Resolution: Proactively identify and address bottlenecks, balancing security and business needs against constraints.
Governance Oversight: Define and maintain robust governance frameworks, including reporting, monitoring, escalation, and control mechanisms.
Progress Reporting: Maintain comprehensive progress reports, including program metrics, risk matrices, and timelines, to communicate team performance and project status.
Policy and Process Management: Develop and implement policies and processes tailored to customer needs, ensuring adherence and compliance.
Continuous Improvement: Champion a framework for continuous service improvement, automation and innovation. Consolidated the account roadmap and integrates achievements into governance practices.
Team Shielding: Remove impediments for teams and protect them from external disruptions to foster a productive environment.
Issue Tracking and Resolution: Oversee issue tracking and action planning, ensuring accountability and timely resolution.

Qualifications:

Experience: 10+ years of professional IT experience, with at least 6 years in technical service management, managing multi-disciplinary teams focused on Workplace and/or Hybrid Cloud Infrastructure platforms and services.
ITIL Proficiency: Demonstrated experience in designing, implementing, and managing ITIL core processes (incident, request fulfillment, change management, problem management).
Technical Acumen: Familiarity with IT infrastructure components (Active Directory, Network, Storage, Virtualization, etc.) and Digital Workplace technologies (Microsoft Endpoint Management, O365).
Process Automation: Knowledge of IT process automation tools such as ServiceNow, HPSM, or BMC Remedy.
Security Frameworks: Understanding information security management frameworks (ISO/IEC 27001, ITIL, COBIT) and ability to communicate IT risks to stakeholders effectively.
Communication Skills: Exceptional written and verbal communication skills in English
Interpersonal Skills: Strong collaborative, interpersonal, and customer service skills, with the ability to resolve escalations and manage incidents effectively.
Analytical Skills: Excellent deductive reasoning, critical thinking, problem-solving, and prioritization abilities.
Initiative and Integrity: High level of personal integrity, initiative, and dependability, with the ability to work independently.
Tech Proficiency: Proficient in Microsoft Office tools, particularly Excel and PowerPoint.

Qualifications:

Experience: 10+ years of professional IT experience, with at least 6 years in technical service management, managing multi-disciplinary teams focused on Workplace and/or Hybrid Cloud Infrastructure platforms and services.
ITIL Proficiency: Demonstrated experience in designing, implementing, and managing ITIL core processes (incident, request fulfillment, change management, problem management).
Technical Acumen: Familiarity with IT infrastructure components (Active Directory, Network, Storage, Virtualization, etc.) and Digital Workplace technologies (Microsoft Endpoint Management, O365).
Process Automation: Knowledge of IT process automation tools such as ServiceNow, HPSM, or BMC Remedy.
Security Frameworks: Understanding information security management frameworks (ISO/IEC 27001, ITIL, COBIT) and ability to communicate IT risks to stakeholders effectively.
Communication Skills: Exceptional written and verbal communication skills in English
Interpersonal Skills: Strong collaborative, interpersonal, and customer service skills, with the ability to resolve escalations and manage incidents effectively.
Analytical Skills: Excellent deductive reasoning, critical thinking, problem-solving, and prioritization abilities.
Initiative and Integrity: High level of personal integrity, initiative, and dependability, with the ability to work independently.
Tech Proficiency: Proficient in Microsoft Office tools, particularly Excel and PowerPoint.

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