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Added 10 hours ago
Full Stack Developer
Stefanini Group
Dearborn, MI
Added 11 hours ago
Pre-Sales Solution Architect Lead (DWS)
Stefanini Group
Dallas, TX
Added 12 hours ago
Deskside Technician II
Stefanini Group
Twinsburg, OH
Added 12 hours ago
Java Developer
Stefanini Group
Palo Alto, CA
Added 12 hours ago
Deskside Technician I
Stefanini Group
Irvine, CA
Added 13 hours ago
Purchasing Coordinator
Stefanini Group
Dearborn, MI
Added 14 hours ago
IT Operations Analyst
Stefanini Group
Owensboro, KY
Added 14 hours ago
AI Engineer
Stefanini Group
DEARBORN, MI
Added 14 hours ago
Human Resource Assistant
Stefanini Group
Bridgewater, NJ
Added 1 day ago
Quality Control Laboratory Technician
Stefanini Group
Greenville, OH
Added 1 day ago
UX Researcher
Stefanini Group
Dearborn, MI
Added 1 day ago
Structural Engineer
Stefanini Group
South Plainfield, NJ
Added 1 day ago
Senior Storage and Backup Engineer
Stefanini Group
Richmond, VA
Added 1 day ago
Senior Storage and Backup Engineer
Stefanini Group
Richmond, VA
Added 1 day ago
QC Microbiologist
Stefanini Group
Round Lake, IL
Added 1 day ago
Full Stack Developer
Stefanini Group
Dearborn, MI
Added 1 day ago
Security Engineer
Stefanini Group
Richmond, VA
Added 2 days ago
Energy Efficiency Business Development Representative
Stefanini Group
Newark, NJ
Added 2 days ago
Sourcing Specialist – Apparel
Stefanini Group
New York, NY
Added 2 days ago
Food Scientist - Product Development
Stefanini Group
Warrendale, PA
Added 2 days ago
IT Communication Specialist
Stefanini Group
Dearborn, MI
Added 2 days ago
Engineering Technician
Stefanini Group
Round Lake, IL
Added 2 days ago
Cloud Systems Admin
Stefanini Group
Dearborn, MI
Added 2 days ago
Testing Laboratory Technician
Stefanini Group
Minneapolis, MN
Added 2 days ago
Compensation Manager
Stefanini Group
Chicago, IL

Closed listing

Stefanini Group

Helpdesk Technician I

Southfield, MI, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Closing date: Dec 12, 2026
Posting language: English
Posted: Oct 13, 2026

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Original job description

Archived listing. The details below describe a past opening.

Provide technical end-user support via telephone, email, or web chat.
Provide restorative or maintenance actions to resolve end-user problems.
Respond to end-user problems based on standard procedures.
Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.
Bachelor's degree or vocational in IT-related courses is a plus.
Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
Excellent in oral and written English communication.
Excellent customer service skills.
Must consistently meet or exceed required performance criteria.
Able and willing to take several calls a day when necessary.
Familiarity and good working knowledge in PC hardware and software troubleshooting.
Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
Prior BPO experience in Technical Support is a plus.
Familiarity with ticketing system, a strong advantage.
Shift flexibility and schedule adherence are required for the position.
Bachelor's degree or vocational in IT-related courses is a plus.
Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
Excellent in oral and written English communication.
Excellent customer service skills.
Must consistently meet or exceed required performance criteria.
Able and willing to take several calls a day when necessary.
Familiarity and good working knowledge in PC hardware and software troubleshooting.
Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
Prior BPO experience in Technical Support is a plus.
Familiarity with ticketing system, a strong advantage.
Shift flexibility and schedule adherence are required for the position.

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