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Added 1 min ago
L2/L3 Support Engineer - Surgery & Endoscopy - REMOTE
NTT DATA Services
Frisco, TX
We are currently seeking a L2/L3 Support Engineer - Surgery & Endoscopy - REMOTE to join our team in Frisco, Texas (US-TX), United States (US).
Added 6 mins ago
SS
Head of AI Transformation, Engineering & SaaS Operations, MD
State Street
Burlington, MA
- $170,000 to $282,500 USD / year
The Head of AI Transformation, Engineering & SaaS Operations reports directly to the CTO and serves as a cross-functional transformation leader responsible for accelerating AI adoption…
Added 8 mins ago
Copilot Studio Agent Engineer
Stefanini Group
Richmond, VA
We are seeking a Copilot Studio Agent Engineer to design, build, and operate declarative agents in Copilot Studio that orchestrate end to end workflows across ServiceNow and the Microsoft…
Added 10 mins ago
Product Manager
Vestwell
NY · Austin, TX · King of Prussia, PA · Scottsdale, AZ
Vestwell is the financial technology company powering the new savings economy. The New York City-based fintech platform redefines how people save for the critical aspects of life across…
Added 11 mins ago
A
Senior Software Engineer, Fullstack
Assured
New York City, NY
- $180,000 to $200,000 USD / year
We’re looking for a Software Engineer to help architect, build, and productize our AI/ML infrastructure. You'll be the bridge between research, product, customers, and engineering, driving…
Added 12 mins ago
SIOP Manager - Pneumatics Platform
Gast Manufacturing, Inc.
Benton Harbor, MI · Linthicum, MD · Rutherford, NJ
With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we…
Added 13 mins ago
Solution Sales Engineer
Revenova LLC
Remote, United States
…used Revenova to bring CRM, AI and logistics together on one…
Added 16 mins ago
Information Security Architect
AmTrust Financial Services, Inc.
Cleveland, OH
Ensure security, platform, and technology vendor selections align with enterprise architecture principles, cybersecurity strategy, risk appetite, and long-term business objectives.
Added 21 mins ago
Sr. Systems Engineer – AI Gateway Platform(Remote)
CrowdStrike, Inc.
Remote, United States
CrowdStrike is seeking an experienced Systems Engineer to own, scale, and secure our enterprise Kong AI Gateway platform as a core technical pillar of the AI Platform Enablement team. This…
Added 21 mins ago
Lead Software Engineer - Data Engineering & Platform
CAI Cox Automotive Corp Svcs., LLC
Dallas, TX
Are you passionate about data and technical leadership? Join Cox Automotive as a Lead Software Engineer! You'll lead the design and implementation of scalable data solutions, guide…
Added 23 mins ago
I
Mid-Level Cloud Infrastructure Engineer - DoW
INNOVIM
Colorado Springs, CO · Huntsville, AL
- $110,000 to $140,000 USD / year
Provide architectural vision, strategy & roadmap and work with Engineers and Platform Operations staff to operationalize technology solutions
Added 24 mins ago
AI Forward Deployed Engineer
Shermco Industries, Inc.
Irving, TX
We are hiring a Forward Deployed AI Engineer to embed with Shermco business units, find where AI can change how work gets done, and build the solutions that prove it. You will spend real…
Added 24 mins ago
Machine Learning Engineer 4 - Manager IC
Capital One
NY · McLean, VA · San Jose, CA
…emerging technologies to join our team. As a Machine Learning Engineer, you’ll have the opportunity to be on the forefront of driving major AI transformations and scaling production models…
Added 24 mins ago
Senior Manager, Full-stack Engineer
Capital One
McLean, VA · Cambridge, MA · Richmond, VA
Partner with product, architecture, and platform leaders to define multi-year technology roadmaps and investment priorities
Added 26 mins ago
Senior Electrical Engineer - Computing Products (Onsite)
RTX
United States
This role is specifically to DPC-2120 A2G program and support of DPC and GGM products. The senior engineer will have responsibilities that include integration and qual preparation and…
Added 26 mins ago
Principal Engineer, Long Term Planning and Forecasting
Amazon
Bellevue, WA
We are looking for a Principal Engineer to own the technical architecture that makes that possible. You will set the engineering direction across unified forecasting, coordinated planning…
Added 26 mins ago
Software Development Engineer, Leo Commerce Data Platform
Amazon
Redmond, WA
Own the schema evolution system across Iceberg, Glue registry, and DataZone, enforcing platform patterns.
Added 26 mins ago
Senior AWS Cloud Engineer
Serco
Olympia, WA
We are seeking a highly skilled and experienced AWS Cloud Engineer to join our IT Operations organization and contribute to the ongoing development of our cloud-native platform.This role…
Added 26 mins ago
Software Development Engineer II, Amazon Prime Video
Amazon
Seattle, WA
We are looking for smart, motivated Software Development Engineer who can help in building platform for delivering live video events to our customer. If you have experience building…
Added 26 mins ago
Software Development Engineer II, FleetWatch Team
Amazon
Seattle, WA
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with…
Added 26 mins ago
System Development Engineer, Backbone, Enterprise and Regional Engineering BERE
Amazon
Seattle, WA
The AWS Global Connectivity and Network Availability (GCNA) Organization is looking for a System Development Engineer to join our Backbone Enterprise, and Regional Engineering (BERE) team.…
Added 27 mins ago
Data Engineer, Amazon Security Experience
Amazon
Seattle, WA
…backbone of Amazon Security. We build and operate the data platform that powers security insights, builder experience analytics, and tooling decisions across Amazon's security ecosystem.…
Added 27 mins ago
Senior System Dev Engineer , Data Center Engineering
Amazon
Seattle, WA
…eXecution (CDX) org, is seeking a Senior Systems Development Engineer (SysDE) to join our Mechanical Controls development team. In this role, you will design, develop, deploy, and scale…
Added 27 mins ago
Software Dev Engineer II, DC Bridge
Amazon
Seattle, WA
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with…
Added 27 mins ago
Engineer 1 - Inventory
Nordstrom
Seattle, WA
Are you ready to help build a new platform of APIs and web applications that powers one of the most important business areas at Nordstrom? Are you looking for a team of committed…

Stefanini Group

Copilot Studio Agent Engineer

Richmond, VA, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Stefanini Group is hiring! Stefanini is looking for Copilot Studio Agent Engineer-Remote For quick apply, please contact Sudhanshu Shrivastava; Ph: 248 582 6510 Sudhanshu.shrivastava@stefanini.com

W2 Candidates Only

ServiceNow Integration and Enterprise Automation

Role Summary:

We are seeking a Copilot Studio Agent Engineer to design, build, and operate declarative agents in Copilot Studio that orchestrate end to end workflows across ServiceNow and the Microsoft ecosystem. This role focuses on approved connectors, governed environments, human in the loop controls, and secure automation of packaging, deployment, monitoring, and remediation processes. The engineer will partner with platform operators, governance bodies, and business owners to deliver reliable agent workflows that meet Enterprise guardrails and data governance requirements.

Why this role exists:

The Enterprise's Copilot Studio policy centers agents as the workflow UI, with environment, connector, DLP, and autonomy guardrails that require a dedicated builder operating through gated CI/CD and audited run time. The engineer ensures agents and integrations remain compliant, observable, and resilient, while providing streamlined experience to operational teams.

Key Responsibilities:

Agent Design and Orchestration

Design declarative Copilot Studio agents for request intake, pipeline monitoring, deployment verification, and remediation flows. Ensure agents implement HITL, HOTL, and approved HOOTL patterns for critical actions.
Ground agents in approved internal knowledge sources and allow listed external sources. Maintain transparency of agent reasoning and action history.
Implement operational dashboards and alerts for intervention events, failures, and escalations. Log all actions and interventions to the centralized platform (for example, ELMA, Splunk), with audit trails available to governance bodies.

ServiceNow Integration

Configure ServiceNow OAuth2 Registry and identity flows required for Copilot Studio agent access. Coordinate with ServiceNow platform teams on registration, RBAC, and token lifecycle.
Implement Virtual Agent Bot Interconnect and handoff patterns for bi directional conversations between Copilot Studio agents and ServiceNow Virtual Agent. Validate user journeys and escalation paths end to end.
Enable ServiceNow REST APIs for Knowledge Base and ticketing functions. Map permissions and roles to Enterprise classification rules and DLP policies.
Plan for future interoperability with Now Assist, coordinating proofs of concept and policy reviews with platform operators and AoE.

Connectors, Data, and Environment Guardrails

Build solutions only with approved connectors, reviewing external or custom connectors through the formal intake and exception processes. Enforce DLP across all environments.
Promote solutions across DEV, UAT, and PROD using managed environments and CI/CD gates for functional, security, and compliance checks. Maintain CMDB entries, owner assignments, naming standards, and backup strategies.
Classify inputs, outputs, and logs according to Enterprise data standards. Use synthetic or production data copies in UAT only with explicit approvals.

Reliability, Security, and Compliance

Implement human in the loop approvals for all critical actions. Design escalation protocols when authority thresholds are exceeded or anomalous behaviors occur.
Instrument agents for runtime monitoring, failure detection, and safe stop controls. Respond to suspension triggers from Platform Operators and deliver remediation plans that pass all gates prior to reactivation.
Participate in governance reviews, ensure evidence is captured for lifecycle, IAM attestation, and annual guardrail reviews.

Required Qualifications:

Experience building Copilot Studio agents or Power Platform solutions in governed enterprise environments. Ability to design declarative workflows that fit HITL, HOTL, and HOOTL models.
Hands on experience integrating Microsoft platforms with ServiceNow, including OAuth2 configuration, REST API usage, and Virtual Agent Bot Interconnect.
Proficiency with CI/CD for the Power Platform, environment promotion, and gated release checks for security and compliance.
Strong understanding of Enterprise data classification, DLP, and audit requirements. Comfortable instrumenting solutions for centralized logging and audit trails.
Ability to troubleshoot connectors, identity, RBAC, and run time orchestration between Copilot Studio and ServiceNow.

Preferred Qualifications:

Experience with Azure Functions, Power Automate, and Dataverse as orchestration backplanes for agent actions.
Familiarity with enterprise IAM attestation and least privilege design for service accounts, makers, and platform roles.
Background in packaging and deployment operations, pipeline monitoring, and automated remediation. Ability to translate operational needs into agent workflows under governance.

Skills and Competencies:

Declarative agent building, prompt design, grounding data curation, and action mapping in Copilot Studio.
Integration architecture for ServiceNow, including secure token flows, KB and ticket APIs, and Virtual Agent handoffs.
Governance literacy and operational rigor, including CMDB hygiene, documentation, evidence capture, and review cadence participation.
Observability and reliability engineering for autonomous workflows, including monitoring, safe stop, and escalation design.
Collaboration with Platform Operators, AoE, and business owners to align solutions to sanctioned usage patterns and guardrails.

Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.

About Stefanini Group:

The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM Level 5 company

Required Qualifications:

Experience building Copilot Studio agents or Power Platform solutions in governed enterprise environments. Ability to design declarative workflows that fit HITL, HOTL, and HOOTL models.
Hands on experience integrating Microsoft platforms with ServiceNow, including OAuth2 configuration, REST API usage, and Virtual Agent Bot Interconnect.
Proficiency with CI/CD for the Power Platform, environment promotion, and gated release checks for security and compliance.
Strong understanding of Enterprise data classification, DLP, and audit requirements. Comfortable instrumenting solutions for centralized logging and audit trails.
Ability to troubleshoot connectors, identity, RBAC, and run time orchestration between Copilot Studio and ServiceNow.

Preferred Qualifications:

Experience with Azure Functions, Power Automate, and Dataverse as orchestration backplanes for agent actions.
Familiarity with enterprise IAM attestation and least privilege design for service accounts, makers, and platform roles.
Background in packaging and deployment operations, pipeline monitoring, and automated remediation. Ability to translate operational needs into agent workflows under governance.

Skills and Competencies:

Declarative agent building, prompt design, grounding data curation, and action mapping in Copilot Studio.
Integration architecture for ServiceNow, including secure token flows, KB and ticket APIs, and Virtual Agent handoffs.
Governance literacy and operational rigor, including CMDB hygiene, documentation, evidence capture, and review cadence participation.
Observability and reliability engineering for autonomous workflows, including monitoring, safe stop, and escalation design.
Collaboration with Platform Operators, AoE, and business owners to align solutions to sanctioned usage patterns and guardrails.

About Stefanini Group:

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