Jobs in the United States

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Added 11 mins ago
C
COMPLEX MANAGER, LEARN & DEVEL
CoreCivic
FLORENCE, AZ
- $32.53 USD / hour
The Complex Manager, Learning and Development provides oversight for the entire correctional complex in areas that include staff training and development, instructional design, and training…
Added 11 mins ago
Program Business Operations Manager 2
Northrop Grumman
Chandler, AZ
The Program Business Operations Manager 2 will partner with the Program and Functional Managers to manage all financial, schedule, contractual, and proposal and aspects of the program to…
Added 11 mins ago
RN Clinical Review Nurse I
Elevance Health
Chandler, AZ
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least…
Added 12 mins ago
EI
Biomedical Technician/BESS - Imaging
ERP International
Phoenix, AZ
- $90,000 to $120,000 USD / year
…Equipment Specialist (CLES), or Certified Healthcare Technology Manager…
Added 12 mins ago
EI
Biomedical Technician/BESS - Info Sys
ERP International
Phoenix, AZ
- $80,000 to $110,000 USD / year
…Equipment Specialist (CLES), or Certified Healthcare Technology Manager…
Added 12 mins ago
Shop Machinist - 1st & 2nd Shift
Metso Outotec
Mesa, AZ
You will report to the Repair Production Manager.
Added 15 mins ago
CO
Sales Associate (Part-Time) - Pleasant Valley Shopping Center, Pleasant Valley Boulevard, Altoona
Commonwealth of Pennsylvania
Altoona, PA
- $17.88 USD / hour
- Part-time
…the minimum can discuss their availability with the General Manager. There is the opportunity to work up to 32 hours per…
Added 15 mins ago
CO
Sales Associate (Part-Time) - Price Chopper Shopping Center, South Main Avenue, Scranton
Commonwealth of Pennsylvania
Scranton, PA
- $17.88 USD / hour
- Part-time
…the minimum can discuss their availability with the General Manager. There is the opportunity to work up to 32 hours per…
Added 15 mins ago
CO
Overnight Stock Associate (Part-Time) - Centre Avenue, Pittsburgh
Commonwealth of Pennsylvania
Pittsburgh, PA
- $17.88 USD / hour
- Part-time
…the minimum can discuss their availability with the General Manager. There is the opportunity to work up to 32 hours per…
Added 17 mins ago
Customer Support Manager (Remote)
Central Research
Augusta, GA · Lowell, AR · Washington, DC · Hendersonville, TN · Fairfax, VA · Gallatin, TN
Central Research, Inc. (CRI) is hiring a Customer Support Manager for our Support Services Department which supports our Federal Government contract. The position will be responsible for…
Added 18 mins ago
Office & Care Team Manager
Senior Helpers Parent Account
Redlands, CA
Senior Helpers of Redlands Office and Care Team Manager plays an integral role by providing comprehensive administrative and operation support, as well as training and overseeing of the…
Added 18 mins ago
HR Business Partner
MediaRadar
NY · New York, NY
…development, performance management processes, and scalable HR…
Added 27 mins ago
Merrill Financial Solutions Advisor - Partially Registered: Silicon Valley Market
Bank of America
Honolulu, HI
…foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. The Advisor Development Program is designed for individuals excited…
Added 27 mins ago
SUD Program Manager
BestCare Treatment Services Inc
United States
The Program Manager - SUD Services provides leadership, oversight, and strategic direction for outpatient substance use disorder programs within the Crook and Jefferson County CMHP/CCBHC…
Added 38 mins ago
Concierge - Luxury Condominium
Related
West Palm Beach, FL
Notify the Resident Manager of unscheduled move-ins/outs
Added 39 mins ago
Biomedical Technician
Fresenius Medical Care
Key West, FL
…as well as a leadership path from Area Technical Operations Manager, Regional Technical Operations Manager, and Senior Director Technical Services, overseen by a Vice President of Technical…
Added 39 mins ago
OR
Wireless Retail Sales Associate - W1029
OSL Retail Services
HOMOSASSA, FL
- $18.5 USD / hour
We are committed to employing a diverse workforce and are an equal-opportunity employer. Qualified applicants will receive consideration regarding race, color, religion, sex, national…
Added 39 mins ago
T
R2130051 Special Operations Performance Dietitian PART-TIME (SOCSOUTH, Homestead, FL)
Trinzic
Homestead AFB, FL
- Part-time
…world responsibly and safely. We maintain a highly qualified workforce to help care for service people and astronauts across the world. We attract the best minds because our expertise…
Added 39 mins ago
T
Special Operations Performance Dietitian PART-TIME (SOCSOUTH, Homestead, FL)
Trinzic
Homestead, FL
- Part-time
…world responsibly and safely . We maintain a highly qualified workforce to help care for service people and astronauts across the world . We attract the best minds because our expertise…
Added 39 mins ago
Field HR Business Partner- Miami / Fort Lauderdale
Walgreens
Miramar, FL
…planning and other corporately driven talent management and OD/OE programs as directed by their…
Added 39 mins ago
HW
Registered Nurse (RN) Director - Dialysis (DIA) – Full-Time
HealthTrust Workforce Solutions
Plantation, FL
- Full-time
HealthTrust Workforce Solutions (HWS) is a leading provider of healthcare jobs nationwide. As a wholly owned subsidiary of HCA Healthcare (HCA), the nation’s largest health system, we…
Added 39 mins ago
Director of AI Adoption and Workforce Enablement
AdventHealth
Altamonte Springs, FL
Leads enterprise workforce adoption and enablement for artificial intelligence and automation. The role owns literacy and proficiency measurement, role-based learning and certification,…
Added 40 mins ago
R
Warehouse Lead - Nightshift
Refresco
Lakeland, FL
- $24 USD / hour
Establishes priorities and directs loading workforce to satisfy customer demands.
Added 40 mins ago
Clinical Specialist II
Abbott
Fort Lauderdale, FL
…performing work; monitors performance and reports status to…
Added 40 mins ago
Medical Assistant Supervisor (FGP) - West Palm Beach, Florida
NYU Langone Medical Center
West Palm Beach, FL
The FGP Medical Assistant Supervisor will oversee daily operations of the clinic and assist the practice and/or nurse manager with ongoing supervision of medical assistant and patient care…

STEAMe LLC

Customer Success Manager

Chicago, IL, United States

The pay range for this role is: $85,000 - $90,000.

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Job details

Pay: The pay range for this role is: $85,000 - $90,000.
Apply by: Feb 2, 2027
Posting language: English
Posted: Nov 4, 2026

Original job description

Customer Success Manager - Job Description Who We Are STEAMe is a workforce technology company turning fragmented systems into engines of economic advancement. Our roots in NowPow, a nationally recognized social care referral platform that connected 13 million people to vital care services, taught us how to deliver multi-sided platforms that power complex ecosystems. We channel that expertise into STEAMe, with purpose-built workforce solutions that close data and process gaps, connect stakeholders, and accelerate job placement and prosperity at scale. The Role We're hiring an experienced Customer Success Manager to help build and shape our growing Customer Success function. You won't inherit a polished playbook. You'll help create it. This role is all about adoption, time to value, and measurable impact. You'll help build strong customer relationships that support customers to see results quickly, then find new ways to get more from STEAMe. You'll learn how their programs, processes, and reporting work and translate those needs into configurations and workflows that deliver value. You'll be the product expert in the room, introducing new capabilities, demonstrating how they solve real challenges, and inspiring customers to embrace new ways of working. From highly technical teams to first-time software users, you'll meet customers where they are. You'll partner with Implementation, Product Support, and Product/Engineering to ensure a seamless customer experience and bring customer insights into our roadmap. You'll also lead Quarterly Business Reviews and support renewals and expansion by deepening adoption and growing use cases. If you're comfortable in ambiguity, a pro at solving problems, and energized by helping customers move from "we're using it" to "we're creating impact with it," this role is for you. What You'll Own Drive adoption and time to value

Own post-launch customer relationships, from success planning through adoption, retention, and growth
Set clear success milestones with each customer and get them to first value quickly
Monitor usage trends and customer health; step in early when adoption dips
Capture customer feedback and advocate for it with Product/Engineering

Translate workflows into STEAMe

Learn each customer's processes, programs, and data flows in depth
Map those workflows to STEAMe features and configurations, and recommend better ways of working
Spot where customers are under-using the platform and show them how to get more value from it

Educate and persuade

Be the go-to product expert for your accounts
Lead rollout of new features, products, and functionality, tying each one to the customer's own use cases
Own ongoing training post-launch, including refreshers, new-user onboarding, and sessions tailored to different tech comfort levels
Build the case for change with customer leaders and frontline users alike

Run Quarterly Business Reviews

Plan and lead QBRs that show progress against goals, usage, and outcomes
Use QBRs to align on priorities, surface risks, and agree on next steps for adoption and expansion

Grow and retain accounts

Identify new use cases and expansion opportunities as you deepen utilization
Support renewals by keeping value visible and relationships strong
Track success metrics such as health scores, engagement, milestones, and renewal signals

Who You Are

Persuasive and relationship-driven. You build trust with customer leaders and frontline staff, and you can move people toward new ways of working.
Comfortable in ambiguity. You thrive in evolving environments, think creatively about new customer needs and use cases, and confidently navigate unfamiliar workflows and challenges as they arise.
A clear, strategic problem solver. You break messy situations into clear next steps and know which problems matter most, and identify red flags before they become roadblocks.
Tech-savvy and a quick study. You understand software and like digging into how a product works. You are motivated to become a true subject matter expert.
A workflow translator. You can listen to how a team operates and see how technology can support or improve it.
A trusted guide. You explain complex tools simply and adjust your approach for technical and non-technical users alike.
Data-comfortable. You use usage data and outcomes to spot risk, show value, and guide conversations.
Collaborative and service-minded. You work well across teams and care about the customer experience.

What You Bring

2–4 years in customer success, implementation, account management, or another customer-facing SaaS role
Experience in an early-stage or first-hire customer success role, ideally at a startup or B2B SaaS company
Deep software implementation experience, such as implementation consultant, solutions engineer, onboarding specialist, or a similar role where you configured software around customer workflows
Experience planning and leading Quarterly Business Reviews or executive check-ins
Experience training users with a wide range of tech comfort
Familiarity with CRMs or customer success tools
Background in social impact, workforce development, education, or government, a plus

Environmental Job Requirements & Working Conditions

Based in Chicago, IL
Hybrid work environment - 3 days remote, 2 days in-office
Up to 20% travel for client and partner engagements
The pay range for this role is: $85,000 - $90,000. This salary range represents our target hiring range. Final compensation will be determined based on a variety of factors, including experience, skill set, and alignment to the role’s scope and level.

Diversity and Inclusion STEAMe is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. AI notice STEAMe may use AI tools to support our hiring process, including organizing applications, taking interview notes, and scheduling interviews. Every application is reviewed by a person, and all hiring decisions are made by people, not AI. We are committed to fair, nondiscriminatory hiring practices. Questions or need a reasonable accommodation? Contact STEAMe HR at info@steame.com.

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