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Principal Core Infrastructure Engineer
Oracle
Nashville, TN · Seattle, WA · Santa Clara, CA
- $114,600 to $234,600 USD / year
Leads development and begins architecting components of scalable, elastic distributed systems. Defines and enforces scalability requirements for owned components; optimizes code and data…
Added 1 min ago
Supplier Quality & Readiness Engineer
Parallel Systems
Los Angeles, CA
Lead supplier development projects to improve process capability (Cpk), error-proofing and control plans
Added 3 mins ago
Travel Senior MEP Project Manager-Mission Critical
STO Building Group
Tulsa, OK
Assists business development personnel as requested.
Added 3 mins ago
Travel MEP Project Manager-Mission Critical
STO Building Group
Eagle Mountain, UT
Assists business development personnel as requested.
Added 3 mins ago
Travel Senior MEP Project Manager-Mission Critical
STO Building Group
Eagle Mountain, UT
Assists business development personnel as requested.
Added 3 mins ago
Travel MEP Project Manager-Mission Critical
STO Building Group
Kansas City, MO
Assists business development personnel as requested.
Added 3 mins ago
Travel Senior MEP Project Manager-Mission Critical
STO Building Group
Kansas City, MO
Assists business development personnel as requested.
Added 3 mins ago
Travel MEP Project Manager-Mission Critical
STO Building Group
Tulsa, OK
Assists business development personnel as requested.
Added 3 mins ago
Travel Project Manager - Mission Critical
STO Building Group
Kansas City, MO
Assists business development personnel as requested.
Added 3 mins ago
Travel Project Manager - Mission Critical
STO Building Group
Tulsa, OK
Assists business development personnel as requested.
Added 3 mins ago
Travel Project Manager - Mission Critical
STO Building Group
Eagle Mountain, UT
Assists business development personnel as requested.
Added 6 mins ago
Project Engineer, Construction
Abbott Laboratories
Abbott Park, IL
Lead the planning, development, execution, and closeout of engineering projects across manufacturing, process, equipment, facility, and system environments.
Added 9 mins ago
Prototype Trim Developer
Ford
Dearborn, MI · Dearborn
Do you have what it takes to make smart vehicles for a smart world? Join the Ford Product Development team. Utilizing Design Thinking & User Experience methods, you’ll work to deliver…
Added 13 mins ago
Senior Firmware Engineer, Embedded Platform
Firestorm
United States
Firestorm Labs is seeking an experienced and driven Firmware Engineer who has a specialized focus in embedded platforms. In this role, you will support the development, integration, and…
Added 13 mins ago
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Project Executive / Senior Sales Estimator
GPAC
Pearland, TX
- $160,000 to $180,000 USD / year
…excellence, financial performance, client satisfaction, and team development across a portfolio of large, complex…
Added 13 mins ago
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Project Executive / Senior Sales Estimator
GPAC
Houston, TX
- $160,000 to $180,000 USD / year
…excellence, financial performance, client satisfaction, and team development across a portfolio of large, complex…
Added 13 mins ago
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Project Executive / Senior Sales Estimator
GPAC
Sugar Land, TX
- $160,000 to $180,000 USD / year
…excellence, financial performance, client satisfaction, and team development across a portfolio of large, complex…
Added 17 mins ago
Senior Frontend Engineer
TeamSnap
Remote, United States
TeamSnap is seeking a Senior Frontend Engineer interested in working across the stack to join our fully distributed engineering team to help us continue our impressive growth from 2+…
Added 17 mins ago
Telecommunications Specialist 4 (Technical Specialist 4) - San Antonio, TX
M.C. Dean, Inc
San Antonio, TX
…engineering deliverables before they go to the project's lead engineer for Government submittal. The specialist is a primary technical interface to the Government program office, base…
Added 18 mins ago
Offensive Security AI Engineer
Micron Technology
Boise
The Offensive Security AI Engineer will plan and implement adversary-informed security testing across Micron's technology environment. The role is intentionally broader than AI security:…
Added 18 mins ago
Intern - Advanced Process Control (R2R)
Micron Technology
Boise
A Process Control Engineer Intern in Micron’s Technology Development team will participate in the development of process and equipment control solutions. In this position, you'll have the…
Added 18 mins ago
SRAM Design Lead
Micron Technology
Boise · Albany
Micron is seeking an experienced SRAM Design Engineer to develop high-performance, low-power embedded memory IP and testchip content. This is for advanced semiconductor technologies. The…
Added 18 mins ago
IT Solution Architect - PLM & Master Data
Micron Technology
Boise
IT Application Ops Engineer 4 - Software Development Engineer 4
Added 19 mins ago
Reliability & Mechanical Integrity Engineer
LANXESS Corporation
Fords
Responsible for the development, review, and modification of the formal schedule of PM activities (Master Schedule).
Added 25 mins ago
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Senior Manager - Engineering Capability & Transformation Leader (m/f)
GE Vernova
Charleroi, PA
- $162,900 to $244,000 CAD / year
The Senior Manager - - Engineering Capability & Transformation Leader is the engineer behind the Talent & Skills workstream, one of five workstreams of Engineer 2030. This role is part of…

STEAMe LLC

Customer Success Manager

Chicago, IL, United States

The pay range for this role is: $85,000 - $90,000.

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Job details

Pay: The pay range for this role is: $85,000 - $90,000.
Apply by: Feb 2, 2027
Posting language: English
Posted: Nov 4, 2026

Original job description

Customer Success Manager - Job Description Who We Are STEAMe is a workforce technology company turning fragmented systems into engines of economic advancement. Our roots in NowPow, a nationally recognized social care referral platform that connected 13 million people to vital care services, taught us how to deliver multi-sided platforms that power complex ecosystems. We channel that expertise into STEAMe, with purpose-built workforce solutions that close data and process gaps, connect stakeholders, and accelerate job placement and prosperity at scale. The Role We're hiring an experienced Customer Success Manager to help build and shape our growing Customer Success function. You won't inherit a polished playbook. You'll help create it. This role is all about adoption, time to value, and measurable impact. You'll help build strong customer relationships that support customers to see results quickly, then find new ways to get more from STEAMe. You'll learn how their programs, processes, and reporting work and translate those needs into configurations and workflows that deliver value. You'll be the product expert in the room, introducing new capabilities, demonstrating how they solve real challenges, and inspiring customers to embrace new ways of working. From highly technical teams to first-time software users, you'll meet customers where they are. You'll partner with Implementation, Product Support, and Product/Engineering to ensure a seamless customer experience and bring customer insights into our roadmap. You'll also lead Quarterly Business Reviews and support renewals and expansion by deepening adoption and growing use cases. If you're comfortable in ambiguity, a pro at solving problems, and energized by helping customers move from "we're using it" to "we're creating impact with it," this role is for you. What You'll Own Drive adoption and time to value

Own post-launch customer relationships, from success planning through adoption, retention, and growth
Set clear success milestones with each customer and get them to first value quickly
Monitor usage trends and customer health; step in early when adoption dips
Capture customer feedback and advocate for it with Product/Engineering

Translate workflows into STEAMe

Learn each customer's processes, programs, and data flows in depth
Map those workflows to STEAMe features and configurations, and recommend better ways of working
Spot where customers are under-using the platform and show them how to get more value from it

Educate and persuade

Be the go-to product expert for your accounts
Lead rollout of new features, products, and functionality, tying each one to the customer's own use cases
Own ongoing training post-launch, including refreshers, new-user onboarding, and sessions tailored to different tech comfort levels
Build the case for change with customer leaders and frontline users alike

Run Quarterly Business Reviews

Plan and lead QBRs that show progress against goals, usage, and outcomes
Use QBRs to align on priorities, surface risks, and agree on next steps for adoption and expansion

Grow and retain accounts

Identify new use cases and expansion opportunities as you deepen utilization
Support renewals by keeping value visible and relationships strong
Track success metrics such as health scores, engagement, milestones, and renewal signals

Who You Are

Persuasive and relationship-driven. You build trust with customer leaders and frontline staff, and you can move people toward new ways of working.
Comfortable in ambiguity. You thrive in evolving environments, think creatively about new customer needs and use cases, and confidently navigate unfamiliar workflows and challenges as they arise.
A clear, strategic problem solver. You break messy situations into clear next steps and know which problems matter most, and identify red flags before they become roadblocks.
Tech-savvy and a quick study. You understand software and like digging into how a product works. You are motivated to become a true subject matter expert.
A workflow translator. You can listen to how a team operates and see how technology can support or improve it.
A trusted guide. You explain complex tools simply and adjust your approach for technical and non-technical users alike.
Data-comfortable. You use usage data and outcomes to spot risk, show value, and guide conversations.
Collaborative and service-minded. You work well across teams and care about the customer experience.

What You Bring

2–4 years in customer success, implementation, account management, or another customer-facing SaaS role
Experience in an early-stage or first-hire customer success role, ideally at a startup or B2B SaaS company
Deep software implementation experience, such as implementation consultant, solutions engineer, onboarding specialist, or a similar role where you configured software around customer workflows
Experience planning and leading Quarterly Business Reviews or executive check-ins
Experience training users with a wide range of tech comfort
Familiarity with CRMs or customer success tools
Background in social impact, workforce development, education, or government, a plus

Environmental Job Requirements & Working Conditions

Based in Chicago, IL
Hybrid work environment - 3 days remote, 2 days in-office
Up to 20% travel for client and partner engagements
The pay range for this role is: $85,000 - $90,000. This salary range represents our target hiring range. Final compensation will be determined based on a variety of factors, including experience, skill set, and alignment to the role’s scope and level.

Diversity and Inclusion STEAMe is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. AI notice STEAMe may use AI tools to support our hiring process, including organizing applications, taking interview notes, and scheduling interviews. Every application is reviewed by a person, and all hiring decisions are made by people, not AI. We are committed to fair, nondiscriminatory hiring practices. Questions or need a reasonable accommodation? Contact STEAMe HR at info@steame.com.

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