Jobs in the United States

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Added 1 min ago
Consulting Architect - Search
Elastic
United States
Acting as a trusted technical advisor, you will work with enterprises to improve application performance, infrastructure visibility, and end-user experience, while also improving their…
Added 9 mins ago
Senior Software Development Engineer
ADOBE INC.
LEHI, UT
Added 21 mins ago
Software Engineer, Backend - Factory Software
Base Power Company
Austin, TX
As a software engineer on the Factory Software team, you will be responsible for building the tools we use to purchase, move, manufacture, and deliver batteries to hundreds of thousands of…
Added 47 mins ago
Research Engineer, Cybersecurity RL
Anthropic
San Francisco, CA · New York City, NY
The Horizons team leads Anthropic's reinforcement learning (RL) research and development, playing a critical role in advancing our AI systems. We've contributed to every Claude release,…
Added 1 hour ago
A
Principal Software Engineering - Reliability and FinOps Engineer
AT&T
Bothell, WA
- $155,400 to $261,100 USD / year
As a Principal System Engineer, you will serve as a senior technical leader across FinOps, cloud optimization, system reliability, and AI-driven automation. You will shape and execute…
Added 1 hour ago
Software Development Engineer, Fees Tech
Amazon
Seattle, WA
…agentic infrastructure beneath them. If you are the kind of engineer who wants to see the direct impact of what you ship, you will see it…
Added 1 hour ago
Software Development Engineer II, Efficiency & Performance, Alloy
Amazon
Seattle, WA
As a Software Development Engineer in Alloy , you will collaborate with service and infrastructure teams across Amazon to identify and eliminate performance bottlenecks in large-scale…
Added 1 hour ago
Senior Supplier Industrialization Engineer, Composite Structures
Anduril Industries
Remote, United States
The Senior Supplier Industrialization Engineer, Composite Structures is a high-profile, cross functional position that plays an integral role in enabling development and production flow of…
Added 1 hour ago
Software Engineer, Machine Learning (Technical Leadership) - Ads Products
Meta
Menlo Park, CA
Software Engineer, Machine Learning (Technical Leadership) - Ads Products Responsibilities:
Added 1 hour ago
Software Engineer, Product - Ads Products
Meta
Menlo Park, CA
…the org where advertiser value is won or lost.As a Software Engineer, Product in Ads Products, you will lead complex engineering projects that help advertisers plan, create, and manage…
Added 1 hour ago
New College Grad - Process Engineer - Doctorate (Winter 2026)
Applied Materials
Santa Clara, CA
As a Process Engineer, you'll play a crucial role in designing and optimizing manufacturing processes for display and semiconductor manufacturing technologies. You will collect and analyze…
Added 1 hour ago
New College Grad - Process Engineer - Doctorate (Winter 2026)
Applied Materials
Santa Clara, CA
As a Process Engineer, you'll play a crucial role in designing and optimizing manufacturing processes for display and semiconductor manufacturing technologies. You will collect and analyze…
Added 1 hour ago
Software Development Engineer, PXT Central Science
Amazon
San Francisco, CA · Sunnyvale, CA
As a Software Development Engineer on PXTCS, you'll work side by side with economists, data scientists, data engineers, and applied scientists turning leading-edge ML and Generative AI…
Added 1 hour ago
OS
Lead Software Engineer/Technical Program Manager
Odyssey Systems Cons
Colorado Springs, CO
- $31,533 USD / year
We are seeking a Lead Software Engineer / Technical Program Manager to own both the technical architecture and program execution of the Multimode Threat Engagement Simulation Platform - a…
Added 1 hour ago
UO
Senior Software Engineer (Limited-Term)
University of Colorado Denver
Boulder, CO
- $95,000 to $104,440 USD / year
We're seeking a thoughtful, collaborative engineer to join our team and help us design, develop, and maintain a comprehensive financial forecasting and grant management application used by…
Added 1 hour ago
RU
PreSales Engineer Director - Data and AI Applications (Location Flexible)
RSM US LLP
Denver, CO
- $147,000 to $260,700 USD / year
RSM US LLP is looking for a dynamic Pre-Sales Engineer (PSE) Director that will have a primary focus on facilitating the growth of our consulting practice.
Added 2 hours ago
Agent Development Engineer, Customer Systems
Apple
Cupertino, CA · Sunnyvale, CA
We are seeking a highly innovative and specialized Agent Development Engineer to design, build, and deploy autonomous AI systems. Unlike traditional software or chatbot developers, you will…
Added 2 hours ago
Senior Software Development Engineer, Robotics Perception
Amazon.com Services LLC
Wilmington, MA · North Reading, MA
As a Senior Software Development Engineer on our on-robot software team, you will lead productization across perception, localization and mapping (SLAM), navigation, and spatial memory on…
Added 3 hours ago
Senior Java Platform Development Engineer Advanced NYC, NY
Innova Solutions Inc
NEW YORK, NY
We're Looking for a Sr Java Platform Development Engineer Position type: Contract to Hire Duration: Estimated 3-6 Months We are looking for a Senior Software Engineer to join the Platform…
Added 3 hours ago
ES
Lead GIS Solution Engineer - Defense
Environmental Systems Research Institute Inc.
Louisville, CO
- $120,016 to $201,344 USD / year
Esri is seeking a lead GIS Solution Engineer to serve as a technical leader and trusted advisor to Defense and Intelligence organizations. You will bring deep ArcGIS expertise, mission…
Added 4 hours ago
Applied AI Engineer (Python/AI)
Brightplan
Remote, United States
This role is ideal for an engineer who enjoys the practical application of generative AI in production environments and works closely with product managers and engineers to translate ideas…
Added 4 hours ago
Senior Software Engineer
Braven
Remote, United States
…Fellows over the next decade, Braven is hiring a Senior Software Engineer to lead the design and delivery of the platform, tools, and automation that power Braven’s programs. On the Systems…
Added 4 hours ago
Senior Software Engineer
Braven
Remote, United States
…Fellows over the next decade, Braven is hiring a Senior Software Engineer to lead the design and delivery of the platform, tools, and automation that power Braven’s programs. On the Systems…
Added 4 hours ago
IT Cloud Engineer, Engineering Platform Automation
Mayo Clinic
Rochester, MN
The engineer will lead the development and continuous evolution of cloud governance automation, engineering request management, ServiceNow Employee Center Pro, EmployeeWorks, knowledge…
Added 4 hours ago
BN
Applied AI/ML Engineer
Boundless Networks, Inc.
Remote, United States
- $175,000 to $250,000 USD / year
Boundless is coordinating GPU compute at scale and building toward becoming a leader in AI. As an Applied AI/ML Engineer, you'll ship AI-powered products end-to-end on top of our growing…

STEAMe LLC

Customer Success Manager

Chicago, IL, United States

The pay range for this role is: $85,000 - $90,000.

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Job details

Pay: The pay range for this role is: $85,000 - $90,000.
Apply by: Feb 2, 2027
Posting language: English
Posted: Nov 4, 2026

Original job description

Customer Success Manager - Job Description Who We Are STEAMe is a workforce technology company turning fragmented systems into engines of economic advancement. Our roots in NowPow, a nationally recognized social care referral platform that connected 13 million people to vital care services, taught us how to deliver multi-sided platforms that power complex ecosystems. We channel that expertise into STEAMe, with purpose-built workforce solutions that close data and process gaps, connect stakeholders, and accelerate job placement and prosperity at scale. The Role We're hiring an experienced Customer Success Manager to help build and shape our growing Customer Success function. You won't inherit a polished playbook. You'll help create it. This role is all about adoption, time to value, and measurable impact. You'll help build strong customer relationships that support customers to see results quickly, then find new ways to get more from STEAMe. You'll learn how their programs, processes, and reporting work and translate those needs into configurations and workflows that deliver value. You'll be the product expert in the room, introducing new capabilities, demonstrating how they solve real challenges, and inspiring customers to embrace new ways of working. From highly technical teams to first-time software users, you'll meet customers where they are. You'll partner with Implementation, Product Support, and Product/Engineering to ensure a seamless customer experience and bring customer insights into our roadmap. You'll also lead Quarterly Business Reviews and support renewals and expansion by deepening adoption and growing use cases. If you're comfortable in ambiguity, a pro at solving problems, and energized by helping customers move from "we're using it" to "we're creating impact with it," this role is for you. What You'll Own Drive adoption and time to value

Own post-launch customer relationships, from success planning through adoption, retention, and growth
Set clear success milestones with each customer and get them to first value quickly
Monitor usage trends and customer health; step in early when adoption dips
Capture customer feedback and advocate for it with Product/Engineering

Translate workflows into STEAMe

Learn each customer's processes, programs, and data flows in depth
Map those workflows to STEAMe features and configurations, and recommend better ways of working
Spot where customers are under-using the platform and show them how to get more value from it

Educate and persuade

Be the go-to product expert for your accounts
Lead rollout of new features, products, and functionality, tying each one to the customer's own use cases
Own ongoing training post-launch, including refreshers, new-user onboarding, and sessions tailored to different tech comfort levels
Build the case for change with customer leaders and frontline users alike

Run Quarterly Business Reviews

Plan and lead QBRs that show progress against goals, usage, and outcomes
Use QBRs to align on priorities, surface risks, and agree on next steps for adoption and expansion

Grow and retain accounts

Identify new use cases and expansion opportunities as you deepen utilization
Support renewals by keeping value visible and relationships strong
Track success metrics such as health scores, engagement, milestones, and renewal signals

Who You Are

Persuasive and relationship-driven. You build trust with customer leaders and frontline staff, and you can move people toward new ways of working.
Comfortable in ambiguity. You thrive in evolving environments, think creatively about new customer needs and use cases, and confidently navigate unfamiliar workflows and challenges as they arise.
A clear, strategic problem solver. You break messy situations into clear next steps and know which problems matter most, and identify red flags before they become roadblocks.
Tech-savvy and a quick study. You understand software and like digging into how a product works. You are motivated to become a true subject matter expert.
A workflow translator. You can listen to how a team operates and see how technology can support or improve it.
A trusted guide. You explain complex tools simply and adjust your approach for technical and non-technical users alike.
Data-comfortable. You use usage data and outcomes to spot risk, show value, and guide conversations.
Collaborative and service-minded. You work well across teams and care about the customer experience.

What You Bring

2–4 years in customer success, implementation, account management, or another customer-facing SaaS role
Experience in an early-stage or first-hire customer success role, ideally at a startup or B2B SaaS company
Deep software implementation experience, such as implementation consultant, solutions engineer, onboarding specialist, or a similar role where you configured software around customer workflows
Experience planning and leading Quarterly Business Reviews or executive check-ins
Experience training users with a wide range of tech comfort
Familiarity with CRMs or customer success tools
Background in social impact, workforce development, education, or government, a plus

Environmental Job Requirements & Working Conditions

Based in Chicago, IL
Hybrid work environment - 3 days remote, 2 days in-office
Up to 20% travel for client and partner engagements
The pay range for this role is: $85,000 - $90,000. This salary range represents our target hiring range. Final compensation will be determined based on a variety of factors, including experience, skill set, and alignment to the role’s scope and level.

Diversity and Inclusion STEAMe is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. AI notice STEAMe may use AI tools to support our hiring process, including organizing applications, taking interview notes, and scheduling interviews. Every application is reviewed by a person, and all hiring decisions are made by people, not AI. We are committed to fair, nondiscriminatory hiring practices. Questions or need a reasonable accommodation? Contact STEAMe HR at info@steame.com.

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