Tasting Room Lead

Description A part-timeTasting Room Lead - Premium Experiencesjob in Woodinville, WA is available at Chateau Ste. Michelle. As a Tasting Room Lead - Premium Experiences, you set the tone for the winery experience and will ensure that every guest feels a positive and genuine connection with the winery. This role will have a special focus on supporting our premium experiences, helping deliver elevated, personalized service that creates memorable moments for our guests. This is a part-time, hourly role that is eligible for tips. This role requires availability on evenings and weekends. Ste. Michelle Wine Estates is a Pacific Northwest icon and Washington state's original premium wine company. With roots dating back to 1933, Ste. Michelle helped define American fine wine, earning recognition as one of the nation's most respected premium wine producers. Today, our wines are enjoyed across all 50 states and in more than 100 countries around the world. Locally owned by the Wyckoff family of Eastern Washington, Ste. Michelle Wine Estates is dedicated to crafting exceptional wines that reflect the distinctive character of Washington and Oregon's renowned growing regions. Our award-winning portfolio includes Chateau Ste. Michelle, 14 Hands, Columbia Crest, Liquid Light, ESTIVAL, ETHOS, Spring Valley Vineyard, and Northstar of Washington. Ste. Michelle Wine Estates also serves as the sales agent for Oregon wineries A to Z Wineworks, Erath and REX HILL, and for Trothe and Sagebreaker from Washington's Horse Heaven Hills AVA.

Tasting Room Lead - Premium Experiences job responsibilities include:

• Responsible for daily opening and closing procedures to include cash handling and tip entry in an accurate and responsible manner, including on concert field and additional outdoor spaces.
• Keep informed on daily happenings regarding the tasting room and help keep team up to speed on changes, events, promotions, and special tours/tastings.
• Responsible for accurately reporting wine samples and inventory.
• Assist with the set-up, execution/service, and break-down of special events as requested.
• Provide accurate information about our wine club and mailing list while encouraging guests to sign up.
• Operate POS/registers to sell wine, merchandise, wine club memberships and to collect wine tasting fees as needed.
• Maintain a clean and sanitary work environment in accordance with state and company guidelines.
• Support training and onboarding initiatives by providing instructional feedback to Guest Services team members.

Position Requirements:

• Must be at least21 years of age with high school diploma or equivalent.
• Class 12 MAST Permit and Food Handler's Permit required.
• Three (3) or more years of customer service experience required (retail/hospitality preferred).
• Excellent communication skills with ability to speak comfortably and audibly in front of groups.
• High level of experience with problem solving and customer resolution while remaining calm and professional.
• Ability to work in a fast-paced, changing environment.
• Goal orientated and able to work as part of a team.
• Basic computer skills with superior knowledge of Point of Sales (POS) systems.
• History of responsible use of alcohol and other appropriate conduct, as well as fitness to be licensed, permitted, and/or certified by state and/or local regulatory bodies.

Physical Requirements:

• Able to lift and carry up to 50 pounds.
• Stand, walk for extended periods of time.
• Comfortable working primarily outdoors in seasonal experiences, with occasional indoor support.
• Flexible and able to adapt experiences to alternate locations based on weather conditions.

Your Compensation:

$21.41 - $ 27.83 per hour based upon relevant experience.

At Ste. Michelle Wine Estates we believe in paying our employees equal pay for equal work. Individual offers are made dependent upon a candidate's prior experience and education level as it pertains to the role. Benefits of working with Ste. Michelle Wine Estates: Our Total Rewards programs are designed to attract, motivate, and retain talented, curious people with a passion for innovation, collaboration, continuous improvement, and growth. We offer leading programs that inspire and reward superior performance and foster an inclusive, diverse, and healthy workforce.

• Health Care Coverage including medical, dental, vision & prescription - eligible on date of hire for full-time employees
• Paid Vacation & Holidays
• 401(k) with Employer Match and Supplemental Contribution
• Employee

... For full info follow application link.Ste. Michelle Wine Estates is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, disability, gender identity, protected veteran status, or other protected class. Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department at 425-488-1133.