Luxury Wine Experience Supervisor

Description A Luxury Wine Experience Supervisor job in Woodinville, WA is available at Chateau Ste. Michelle for the Trothe brand. The Luxury Wine Experience Supervisor sets the tone for the Trothe guest experience by leading day-to-day hospitality floor execution, supporting the tasting salon experience, and ensuring every guest feels a genuine, elevated connection to the wine, the history and the brand. As a supervisor within the hospitality team, this role balances luxury service, team support, operational discipline, and relationship-based selling. The Luxury Wine Experience Supervisor hosts intimate tastings and private experiences while helping keep the team informed on daily priorities, guest needs, promotions, special events, inventory updates, and service standards. Success in this role requires polished hospitality, strong wine knowledge, calm problem solving, accurate cash handling, responsible alcohol service, and the ability to coach by example in a fast-paced, luxury guest environment. This is a full-time, hourly role eligible for tips. This position requires availability to work evenings, weekends, holidays, and special events. Ste. Michelle Wine Estates is a Pacific Northwest icon and Washington state's original premium wine company. With roots dating back to 1933, Ste. Michelle helped define American fine wine, earning recognition as one of the nation's most respected premium wine producers. Today, our wines are enjoyed across all 50 states and in more than 100 countries around the world. Locally owned by the Wyckoff family of Eastern Washington, Ste. Michelle Wine Estates is dedicated to crafting exceptional wines that reflect the distinctive character of Washington and Oregon's renowned growing regions. Our award-winning portfolio includes Chateau Ste. Michelle, 14 Hands, Columbia Crest, Liquid Light, ESTIVAL, ETHOS, Spring Valley Vineyard, and Northstar of Washington. Ste. Michelle Wine Estates also serves as the sales agent for Oregon wineries A to Z Wineworks, Erath and REX HILL, and for Trothe and Sagebreaker from Washington's Horse Heaven Hills AVA.

Luxury Wine Experience Supervisor job responsibilities include:

• Create exceptional guest experiences that reflect the Trothe brand and exceed expectations.
• Provide personalized service to guests, members, collectors, and VIP clientele.
• Maintain strong knowledge of Trothe wines, allocation offerings, and member programs.
• Assist with the daily supervision of the hospitality team while supporting exceptional service standards.
• Support opening and closing procedures, including cash handling, POS readiness, tasting room setup, and daily reconciliation.
• Stay informed of daily events, promotions, guest notes, and operational priorities to ensure team alignment.
• Model professional communication, elevated service, and effective problem-solving.
• Build meaningful relationships with guests, members, collectors, and prospective clients.
• Foster loyalty through thoughtful engagement and personalized service.
• Introduce guests to Trothe membership, allocation, and mailing list opportunities in a natural and guest-focused manner.
• Capture guest preferences and insights to support future personalized experiences.
• Serve as an ambassador for Trothe, representing the brand's values, quality, and commitment to excellence.
• Ensure hospitality spaces are maintained to high standards of cleanliness, presentation, and readiness.
• Deliver exceptional service and attention to detail throughout every guest interaction.
• Professionally resolve guest concerns with a calm and solution-oriented approach.
• Support private events, member experiences, winemaker dinners, and exclusive brand activations.
• Assist with event setup, execution, guest flow, and breakdown.
• Partner with hospitality, culinary, winemaking, events, and direct-to-consumer teams to create seamless guest experiences.
• Utilize a consultative approach to drive wine sales, allocation participation, membership growth, and guest engagement.
• Operate POS systems to accurately process wine, merchandise, membership, and tasting experience transactions.
• Maintain awareness of inventory levels, wine availability, and sample usage.
• Support wine club and eCommerce fulfillment needs, including order processing, packing, and pickup support.
• Maintain proficiency with POS, CRM, reservation, and other hospitality systems.
• Follow all company policies and responsible alcohol service requirements.

Physical requirements:

• Ability to lift and carry 50 pounds.

... For full info follow application link.Ste. Michelle Wine Estates is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, disability, gender identity, protected veteran status, or other protected class. Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department at 425-488-1133.