Information Technology Specialist II

Job Description and Duties Please note, the Water Boards do not participate in E-Verify. Are you looking for a challenging and rewarding career in Information Technology? If you enjoy helping others and working with a team of IT support professionals, then this is the position for you! Apply today and join our team. The State Water Resources Control Board’s Division of Information Technology has an opening for an Information Technology Specialist II in the Division of Information Technology, Infrastructure & Client Services Branch, Help Desk & Client Services Section, Client Services Unit. The position is located at 1001 I Street, 8 Floor, Sacramento, right in the heart of downtown next to light rail stations and other public transportation. This position requires you to be on-site at least 4 days per week.

Duties:

To view the position’s duty statement please see the attachment. This position performs work within the Client Services domain. The incumbent will be responsible for the full life cycle of end user device solutions, including evaluation, configuration, provisioning, training, security, asset management, and support for the end user computing environment. Under the direction of the Information Technology Manager I of the Help Desk in the Client Services Branch, Division of Information Technology (DIT). The IT Specialist II serves as the lead technical support, demonstrating an in-depth understanding of desktop support, hardware, software and networking issues and level of expertise to perform a wide variety of tasks requiring regular innovative problem solving. This position requires the incumbent to highly technical, courteous, communicate effectively and professionally (verbal and in writing) with team members and customers, provide timely responses to internal/external customers, follow through on commitments, and consider internal/external customer input when completing work assignments

Additional information:

Candidates must possess essential personal qualifications including integrity, initiative, dependability, good judgment, the ability to work cooperatively with others, and the ability to perform the assigned duties of the class. If the position requires driving, you must possess a current and valid driver’s license. Please Do Not include full Social Security Number, method of eligibility, and LEAP information in your application package. Please let us know how you heard about this position by taking this brief survey: Recruitment Survey. You will find additional information about the job in the Duty Statement. Working Conditions Positions at the Water Boards may be eligible for telework with in-person attendance based on the operational needs of the position and might be expected to comply with Executive Order (EO) 22-25 after July 1, 2026. In accordance with the Statewide Telework Policy and GC 14200, the successful candidate must reside in California upon appointment. Proof of residency may be required. Salary Information - CalHR salary rules allow appointment at the entrance rate (Cal. Code Regs., tit. 2, § 599.673) of a classification. For classes with alternate ranges, placement is based on education/experience. Employees appointed to the Attorney or Water Resource Control Engineer classification will receive Recruitment Higher Above Minimum (HAM) rate in accordance with the approved Civil Service Pay Scales. In addition, note: Effective July 1, 2025, the State of California implemented the Personal Leave Program 2025 (PLP 2025) which reduces an employee’s monthly salary in exchange for leave credits. Employees appointed to this classification will have their monthly salary reduced and will accrue hours of PLP 2025 on the first day of each pay period in accordance with the applicable bargaining contract. The salary range(s) included on this job posting do not reflect the reduction in pay. Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY SPECIALIST II Additional Documents
• Job Application Package Checklist
• Duty Statement Department Information The State Water Resources Control Board (SWRCB) and the nine (9) Regional Water Quality Control Boards (RWQCB) (collectively the Water Boards) work to preserve, enhance, and restore the quality of California’s water resources and drinking water for the protection of the environment, public health, and all beneficial uses, and to ensure proper water resource allocation and efficient use, for the benefit of present and future generations. The Water Boards value diversity, equity, and inclusion throughout the organization. We foster an environment where employees from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. We believe the diversity of our employees is essential to inspiring innovative solutions. Together we further our mission to preserve, enhance, and restore the quality of California’s water resources and drinking water for the protection of the environment, public health, and all beneficial uses, and to ensure proper water resource allocation and efficient use, for the benefit of present and future generations. Join the Water Boards to improve the lives of all Californians.

Department Website:

https://www.waterboards.ca.gov/ Special Requirements In order to be considered for this position, you must include the following:

• RPA# 26-280-XXX in the “Examination or Job Title(s)” section of the State application when submitting a hardcopy application.
• Photocopies of degree and official transcripts (if needed to establish eligibility) Must have IT Specialist II list, transfer, or reinstatement eligibility and be reachable on the certification list. Here is the link to the exam: https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=1751 An applicant with a college degree obtained outside the United States that does meet accreditation standards must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due during final minimum qualification evaluation of candidate(s). A link of accepted evaluation agencies can be found here: https://www.naces.org/members. Electronic submittal of applications and attachments through jobs.ca.gov is preferred. Emailed or faxed applications will not be accepted. You are required to complete employment history on the application form (STD. 678), including work experience, dates, hours worked, contact names and phone numbers of supervisors on the state application. Applicants who fail to submit a completed STD. 678 may be disqualified. In the hiring interview, the panel will consider education, experience, personal development, personal traits and fitness for the job. In appraising experience, more weight may be given to the breadth of pertinent experience and evidence of the candidate's ability to accept and fulfill increasing responsibilities than to the length of his/her experience. For additional information, you may refer to the class specification. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
• Demonstrated extensive knowledge/and or experience providing IT customer service (help desk) to customers, stakeholders, and employees of all levels
• Open-minded, strong listening skills, and desire to support/assist customers
• Ability to communicate effectively both verbally and in writing with all levels of staff, stakeholders, business partners, and executive management
• Ability and willingness to effectively manage numerous technical and complex tasks simultaneously through completion and with changing priorities
• Ability to collaborate with others on project issues, and status, identify problems to seek improvements in IT and other work processes
• Knowledge/and or Experience in M365 Administration Troubleshooting and Support
• Experience in Azure Cloud Administration Troubleshooting and SupportKnowledge/and or Experience in Microsoft Endpoint Configuration Manager
• Experience in Software Licensing and Installation
• Experience in Group Policy Administration
• Experience in Microsoft Intune Administration
• Knowledge/and or Experience in Service Now Administration
• Knowledge/and or Experience in Service Now Administration – Asset Management
• Experience in Microsoft Power Platform
• Knowledge/and or Experience in Cloud Software Administration involving GenAI
• Experience in Supporting and Troubleshooting Network Printers and Scanners
• Experience in Microsoft Exchange Administration Troubleshooting and Support
• Experience in Active Directory Administration Troubleshooting and Support
• Experience in Modern Desktop Administration Troubleshooting and Support
• Experience working with Help Desk ticketing system (Service Now)
• Experience Troubleshooting and supporting a wide variety of IT hardware, operating systems, applications, and peripheral devices
• Experience in Information Security best practices, policies, and standards.
• Experience in MS Desktop Products and M365 Support
• Experience in Automation & Scripting
• Knowledge of System Software, licensing and components
• Knowledge/and or Experience of Network Technology
• Must be able to work independently and within a team
• Must be able to write and follow detailed procedures and instructions.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website. Water Board employees may be eligible for benefits. Health benefits and leave programs are available for most permanent, full-time employees, and some permanent, part-time employees. Benefit eligibility may depend on length of service and may be subject to collective bargaining agreements negotiated between the State of California and employee organizations that define wages, hours, and terms and conditions of employment. https://www.calhr.ca.gov/Pages/California-State-Civil-Service-Employee-Benefits-Summary.aspx and Health Benefits | CalPERS