Customer Service Representative

Description A State Savings Bank Customer Service Representative exemplifies a “Yes, I can!” approach to customer service and is responsible for providing prompt and efficient service when handling customer transactions. A Customer Service Representative is expected to be available to work Monday through Saturday. THIS IS AN IN-PERSON POSITION IN FRANKFORT, MI.

Requirements

TASKS:

· Accurately process transactions such as check cashing, deposits/withdrawals, and loan payments. · Issue Money Orders, Cashier’s Checks, and Gift Cards. · Balance cash drawer with minimal or no discrepancies. · Responsibly buy and sell cash to main vault to stay within set drawer limits. · Accurately prepare and transmit transaction ticket work. · Identify counterfeit money. · Cash US Savings Bonds. · Answer telephones, file paperwork, and maintain office supplies. · Answer basic customer inquiries regarding interest rates, service charges, and account history. · Cross-sell bank products and services and refer customers to appropriate areas as needed. · Follow bank policies and procedures. · Maintain professional, business-like appearance. · Perform other tasks requested by supervisor related to daily operations of the bank.

REQUIREMENTS:

· At least 18 years of age · High school or higher education level · Excellent customer service skills · Strong communication skills · Computer skills · Cash-handling experience · Ability to work well under pressure · Accurate and well-organized

The above description indicates the general nature and level of work performance by team members within this role. It is not designed to contain or be interpreted as a complete list of all duties, responsibilities and qualifications assigned to this job.