Appeals Manager

Job Description and Duties Under administrative direction of the Chief Administrative Law Judge (ALJ), (Chief of the Appeals Division), the Manager II will have responsibility for providing direction and leadership in the management of the Division’s programs and functions. The Appeals Division is the administrative arm of the State Personnel Board (SPB), whose responsibility is to hear, investigate, and make recommendations on the alleged violations of law or rule, which are brought forth by appellants. The position includes responsibility for the formulation and administration of departmental policy regarding appeals and complaints and all related processes. The Manager II is also responsible for providing a high level of support and expertise to the Chief of Appeals. You will find additional information about the job in the Duty Statement. Working Conditions This position may be eligible for a telework opportunity in accordance with departmental policies and operational needs. Employees are currently required to work in-person at least four (4) days per week in alignment with Executive Order N-22-25. Additional in-office days may be required based on operational needs. Personal Leave Program: Effective July 1, 2025, state employees are subject to temporary salary reductions ranging from 2% to 4.62% in exchange for Personal Leave Program (PLP) hours. Please note that the salary ranges listed in this Job Control may not reflect these reductions associated with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program: http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113. Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• MANAGER II Additional Documents
• Job Application Package Checklist
• Duty Statement Department Information Established by the State Constitution, the State Personnel Board (SPB) is charged with overseeing the merit-based, job-related recruitment and selection process for the hiring of state employees who provide critical services to the citizens of California. SPB provides direction to departments through simplifying civil service laws, rules, and policy. In addition, SPB audits departments for merit system compliance. SPB also investigates and adjudicates alleged violations of civil service law which are filed by employees, applicants, and members of the public. Vision: A responsive and professional civil service workforce that provides premier service to the people of California. Mission: To create a civil service system that empowers California to become an employer of choice. Please note, CalHR provides contracted Human Resources services for the State Personnel Board (SPB) and is not an E-Verified employer.

Department Website:

https://www.spb.ca.gov/ Special Requirements All interested applicants are required to submit a Statement of Qualifications (SOQ). Please provide direct responses to each of the numbered items listed below. Applicants must number and include the full text of the SOQ items in their response. Please include specific examples of your education, training, and/or experience. SOQs should be limited to a maximum of three (3) pages, single-spaced, twelve-point Arial font, and 1" margins.

1. Discuss your vision of leadership and/or personnel experience you have related to training of staff, performance evaluation, progressive discipline, Equal Employment Opportunity (EEO), ensuring diversity and inclusion, and upward mobility training.
2. What is your familiarity with analyzing, researching, and interpreting Human Resources rules, regulations, and policies? If you do not have this experience, please discuss experience you have that is relevant to the Manager II position. Additionally, please describe a situation where you made recommendations to management based on your research. Discuss the outcome.
3. Describe your writing and editing experience, including reviewing and editing the work of others. Please reference any relevant formal writing training that you have received, either via training courses or from completion of specific college courses.
4. Discuss your ability to communicate effectively and establish and maintain cooperative working relationships with executive and departmental staff, members of the public, and private and governmental agencies.
5. Please cite an example of when you had to address employee performance and/or take progressive discipline to correct performance. What steps did you take, and what was the outcome? Note: Applicants who do not follow these instructions may be disqualified from the selection process. Cover letters and resumes do not take the place of the SOQ. For helpful guidance on writing an effective SOQ, please see our Work4CA guide. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Strong interpersonal, analytical, verbal and written communication skills.
• Writing and editing experience.
• Ability to propose workable solutions in a tactful, constructive manner with staff at all levels of the organization.
• Ability to recognize and make use of employees’ strengths.
• Ability to develop and maintain cooperative working relationships with, and gain the confidence and support of Board staff and customers.
• Knowledge of state personnel laws and policies.
• Ability to learn and navigate complex computer systems, in addition to proficiency in Microsoft Office Suite and Excel.
• Excellent time management skills and dependability.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website. Additional Application Information Using the online application system as specified in the announcement is the preferred method for applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

• Electronic Submission: Application and any required applicable documents may be submitted electronically through CalCareers account. The application packages must be received electronically by 11:59 p.m. on the final filing date as stated on the job vacancy announcement.
• U.S Postal Service Mail: Application and any applicable required documents may be submitted by mail. The envelope must be postmarked before or on the final filing date as stated on the job vacancy announcement. Do not include confidential information such as social security numbers, date of birth, marital status, equal employment opportunity data, examination scores, and LEAP information. Per CCR 249.3 we may fill additional positions from this recruitment. Examination Information Take the online Manager II exam to become list eligible for this position. ?

The Limited Examination and Appointment Program (LEAP) is an optional pathway to state civil service for people with disabilities. Visit the? CalHR LEAP page? for additional information.