Office Operations Associate - Administrative Support

Introduction

The Wisconsin Department of Children and Families (DCF), Division of Milwaukee Child Welfare, Integrated Operations and Support Services Section, is currently recruiting to fill an Office Operations Associate position in Milwaukee, WI. DCF offers great benefits, personal growth opportunities and work-life balance as a State of Wisconsin employee; and the intrinsic reward associated with serving the children and families of Wisconsin. To learn more about DCF’s complete compensation package, please visit our Total Rewards Calculator! This position is 100% on-site at the Milwaukee Department of Children and Families Office located at 635 N. 26th Street. Employees need to report to the office on their first day for onboarding and orientation. DCF is committed to the important work of helping children, youth and families become safer, more secure and progress down the road to true independence. For more information about DCF, visit our website at http://dcf.wi.gov/. Come see why DCF is such a great place to work!

Position Summary

Under limited to general supervision of the Division of Milwaukee Child Protective Services (DMCW), Integrated Operations and Support Services Section (IOSS), Program Assistant Supervisor – Advanced, this position is responsible for providing support to DMCW staff and managers. This position requires writing and critical thinking skills, program knowledge, and the ability to support a variety of DMCW staff, contracted partners and the public. Attention to detail and the ability to complete tasks efficiently and independently is required. Ability to interact effectively with complex government administration, individuals, and groups, in a systematic manner in order to accomplish specific tasks and assignments is essential. This position possesses the ability to accurately and appropriately respond to DMCW staff, contracted partners and the public. Key responsibilities include providing program assistance, administrative support, and assisting with office operations. A basic level of knowledge of computer software, including MS Word, MS Outlook, MS PowerPoint, Adobe Acrobat Pro and database systems is a requirement of this position. This position will provide administrative support to Division of Milwaukee Child Welfare Bureaus/Sections (Initial Assessment, Professional Development, Research, Analytics and Programs and the Office of Legal Counsel) as needed. Strong skills in written communication using standard English grammar and punctuation, desktop word-processing software (e.g., Word), e-mail (e.g., Outlook), and potentially PowerPoint. This position exercises considerable tact, discretion and maintains confidentiality with DMCW staff, contracted partners and customers. Maintain a working knowledge of the programs/projects administered by DMCW and the current policies and procedures that apply. View the complete position description.

Salary Information

The classification title for this position is Office Operations Associate. The starting salary is $23.16 per hour ($48,172 annually), depending on qualifications. Pay for current State of WI employees will be based on the compensation plan in effect at the time of the appointment. Pay for current state employees who are transferring will be determined based upon the pay on transfer rules (higher level duties or equity) as outlined in the compensation plan in effect at the time of appointment. The pay schedule/range is 02-10. A one-year probationary period may be required.

Job Details

Due to the nature of the position, final candidates may be required to allow DCF to conduct a security background check to determine whether the circumstances of any pending charges or convictions would be substantially related to the job being filled. Applicants must be legally entitled to work in the United States (i.e., a citizen or national of the U.S., a lawful permanent resident, an alien authorized to work in the U.S. without DCF sponsorship.) The Department of Children and Families does not sponsor visas, either at time of hire or at any later time.

Qualifications

Minimally qualified applicants will have:

• Experience handling sensitive/confidential information and/or documentation
• Experience performing administrative tasks (i.e., preparing, sorting, and distributing mail, assembling materials for folders, organizing files, etc.)
• Experience working with Microsoft Word and Excel conducting activities such as maintaining/updating spreadsheets and preparing and executing mail merges
• Customer service experience with both internal and external customers

Well-qualified applicants will have:

• Experience working independently and with minimal supervisor guidance.
• Experience redacting and responding to public records requests
• Experience using databases or regulatory software (eWiSACWIS or similar) to research and pull information/data for internal and/or external requests or customers.

How To Apply

If you haven’t already done so, you will need to create an account and apply online. You must apply online to be considered for this position. Application materials will not be accepted if received in an e-mail, as a hard copy or a fax. Applications received after the deadline will not be accepted.

After you are logged in and are viewing the announcement, click “Apply Now.” You will be asked to provide your personal information and required materials. Online applications that do not include all of the requested materials will not be considered. Your letter of qualifications and resume are very important parts of your application at DCF and are used during our evaluation process to determine your qualifications as they relate to the job. View instructions on developing your resume and letter of qualifications for your DCF application and what should be included in these materials. Submitted materials will be evaluated by one or more subject matter experts and qualified applicants will be invited to participate in the next step of the selection process. The State of Wisconsin is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to providing equal employment opportunities to applicants of any race, color, ancestry, religion, sex, national original, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations to qualified applicants and employees with disabilities.

The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. If you are a qualified veteran, please visit the Veterans Employment page for application instructions to be considered for the Veterans Non-Competitive Appointment program.

Permanent classified state employees who are eligible for consideration (transfer, voluntary demotion, or former employees as a reinstatement) must complete the application process to apply.

Deadline to Apply

The deadline to apply is 11:59 PM on Sunday, November 22, 2026. If you need assistance with the online application process, please contact Angela Cox at 608-422-6422 or via email at angela.cox@wisconsin.gov. Please see the Frequently Asked Questions for general wisc.jobs user information and technical assistance.