Identity & Access Management Server Engineer (IT System Administration Sr/Spec)

Description

This opportunity is open to current Washington State Department of Revenue employees only.

The Washington State Department of Revenue is seeking an experienced Identity and Access Management engineer to serve as the Identity and Access Management Server Engineer (IT System Administration Senior/Specialist) within the Information Services Division. In this highly visible role, you will help secure and modernize the enterprise identity infrastructure that enables employees, partners, and taxpayers to safely access critical services, while supporting the technology systems responsible for collecting and distributing more than $26 billion annually in revenue for Washington State.

You will join the Network Systems team as a senior technical expert for Enterprise Active Directory, Entra ID, Group Policy, server operating systems, and related identity services. The infrastructure you support enables the collection and distribution of more than $26 billion in revenue each year, helping fund services that communities rely on. Your work will also help protect taxpayer information and maintain the integrity, confidentiality, and availability of mission-critical systems.

This is an opportunity to do more than administer technology. You will influence enterprise design, guide technical decisions, automate processes, strengthen security, and help teams anticipate and resolve complex challenges. When services are disrupted or a major change is proposed, your judgment will help determine the safest and most effective path forward.

You are likely to thrive in this position if you enjoy solving difficult infrastructure problems, translating technical options into practical business solutions, and taking ownership of work with organization-wide impact. The strongest candidates will pair deep technical expertise with sound judgment, curiosity, collaboration, and a genuine interest in helping others grow. Duties Working with technical teams, business partners, and agency leadership, you will engineer and support secure identity and server solutions while providing technical leadership for systems that must remain reliable, compliant, and ready to meet evolving business needs.

• Lead the operations and administration of Enterprise Active Directory Domain Services, Entra ID, Group Policy, DNS, DHCP, ADFS, and related identity services.
• Design, evaluate, test, and implement enterprise infrastructure solutions that align with business, security, compliance, and continuity requirements.
• Diagnose and resolve complex incidents, restore critical services, identify root causes, and recommend improvements that reduce future risk.
• Plan and manage upgrades, configuration changes, security patches, and technical implementations across test and production environments.
• Create and maintain scripts and workflows using tools such as PowerShell, System Center Orchestrator, and Power Platform to improve efficiency and reliability.
• Working with the AIM Architect, provide technical direction, review proposed changes, mentor team members, and promote consistent standards and best practices.
• Collaborate with security, architecture, infrastructure, development, testing, information governance, business, vendor, and external government partners.
• Develop clear architecture diagrams, implementation plans, operating procedures, standards, and technical guidance for both technical and business audiences.

Who We’re Looking For We are looking for an experienced technology professional who combines enterprise-level technical knowledge with thoughtful leadership and a strong service mindset. You approach complex problems methodically, remain calm when critical services are at risk, and communicate technical choices in ways that help others make informed decisions. You build productive relationships across teams, take responsibility for reliable and secure outcomes, and look for opportunities to simplify work through automation and better processes. You also enjoy sharing your expertise, mentoring colleagues, and creating an environment where different perspectives are respected and valued.

Qualifications

The ideal candidate will possess a combination of the following knowledge, skills, abilities, and progressive experience that demonstrates readiness to successfully perform the duties and tasks of this position:

Proven ability to analyze business and technical requirements, design enterprise-scale infrastructure and information system solutions, evaluate technology options, and implement solutions that align with organizational goals and business needs, acquired through hands-on experience translating technical concepts into business solutions and providing technical architecture guidance for agency-wide systems.

Progressive experience installing, testing, validating, deploying, upgrading, monitoring, maintaining, and managing enterprise server infrastructure and operating systems, including demonstrated skill performing system health monitoring, security and critical patching, configuration, and operational maintenance to ensure infrastructure remains secure, available, and compliant with Department standards.

Demonstrated ability to independently analyze, troubleshoot, and resolve highly complex issues affecting Identity and Access Management systems and server infrastructure, such as Domain Controller failures, Active Directory or Entra ID, Group Policy, DNS, DHCP, ADFS, and related services, supported by extensive experience diagnosing and restoring mission-critical services.

Proven ability to create, test, troubleshoot, support, and maintain scripts and workflows that automate processes within areas of responsibility, gained through experience planning, testing, deploying, and monitoring automation solutions to improve operational efficiency and reliability.

Demonstrated ability to serve as an operational technical lead and subject-matter expert for enterprise Active Directory Domain Services and related IAM technologies, including experience providing technical direction for operations, mentoring staff, providing guidance and technical review to other staff while establishing and promoting appropriate technical standards and best practices.

Demonstrated ability to develop and execute testing scenarios for new infrastructure, applications, technical changes, and upgrades – assessing and documenting test results, identifying potential impacts and risks, making recommendations, and developing implementation plans – using knowledge of testing methodologies and experience validating technical changes against business, security, and performance requirements.

Proven ability to implement infrastructure solutions that comply with organizational security standards, regulatory requirements, IRS Publication 1075, and enterprise governance, supported by experience designing and maintaining secure systems that protect confidential information and minimize operational risk.

Demonstrated ability to develop and maintain accurate and comprehensive technical documentation, including architecture diagrams, implementation plans, operating procedures, standards, and technical guidance, acquired through experience preparing materials for both technical and business audiences.

Progressive experience organizing, coordinating, and implementing multiple concurrent infrastructure projects, shown through experience balancing competing priorities, managing risks, tracking milestones, and meeting established schedules and organizational objectives.

Proven ability to work collaboratively with infrastructure teams, security personnel, architects, developers, business units, vendors, and external partners to implement and support enterprise technology solutions, gained through experience communicating effectively and coordinating cross-functional technical work.

Equity Competencies:

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.
• Uses an equitable and inclusive approach.

Learn about our Core Equity Competencies to understand the foundational skills, mindsets, and approaches we value and cultivate in our workforce.

Preference may be granted to candidates who possess the following:

Bachelor’s degree in computer science, mathematics or equivalent combination of education and experience. Qualifying experience will substitute for two years of education.

Expert level knowledge in the following areas gained through 7 years of experience. Experience may have been gained simultaneously.

• 4 years of recent experience with Identity Management tools.
• 3 years of recent experience with Server operating systems, server hardware, and server software applications, including, but not limited to:
• Computer network infrastructure technology, network operating systems, virtualization technology Translating technical options into business terms and providing business solutions to critical business problems

One year Scripting Experience. Experience in creating, modifying, and troubleshooting scripts and workflows.

To be considered:

• Complete the online application in detail
• Attach a letter of interest explaining your interest in the position and how you meet the qualifications listed
• Include three or more professional references with current contact information

To take advantage of Veteran's preference please attach your DD-214, member 4 long form, or your NGB-22. Please black out your social security number and date of birth prior to attaching.

Questions?

Hello, my name is Lance, and I will be assisting with this announcement. As a 20-year Department of Revenue employee, I understand the importance of finding a rewarding career with a work-life balance. At Revenue, we pride ourselves in connecting talented individuals with opportunity and would like to answer any questions you have.

Please contact any part of the Staffing team at Jobs@dor.wa.gov or give me a call (360) 704-5725.Supplemental Information Human Resources may use referrals from this recruitment to help fill future similar vacancies for up to six months.

This position has been designated as a user of Federal Tax Information (FTI) provided by the Internal Revenue Service (IRS). In order to use this information you will need to: A) Pass the required background check which requires: 1) FBI national background check (fingerprinting required) 2) Local law enforcement check (places where you have lived, worked, or attended school for the last 5 years) 3) Verification of your ability to work in this country B) Be willing to follow the safeguarding requirements of IRS Publication 1075 and Revenue Administrative Policy 6.5.1. The use of FTI provided by the IRS is tightly controlled and will only be disclosed to employees who have met the requirements above. This position is covered by a collective bargaining agreement between the Department of Revenue and the Washington Public Employees Association (WPEA).

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.

If you need help during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.Benefits More than Just a Paycheck! Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave) Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave Leave Sharing Parental Leave Family and Medical Leave Act (FMLA) Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026