State of New Hampshire Job Posting Department of Administrative Services Division of Plant and Property 25 Capitol Street, Concord, NH 03301
FACILITY DATA ASSISTANT
Position #TMPPT6045
Hours: Up to 29.5 hours per week The starting hourly pay for this position is $19.96 - $26.41
The State of New Hampshire, Department of Administrative Services, Division of Plant and Property has a part-time vacancy for a Facility Data Assistant.
SUMMARY:
To perform paraprofessional duties for the Director of Plant & Property in support of the Micro-Main work order system by developing and implementing best practices to achieve the Division of Plant & Property’s maintenance and repair objectives. Assists with administrative duties such as reporting, providing customer service and data management.
YOUR EXPERIENCE COUNTS: Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.
MINIMUM QUALIFICATIONS:
Education/Experience: Equivalent combination of 2.5 years of education and experience after completion of high school. Education must be in facilities management, business administration, public administration, or a related field. Experience must be in facilities, office management, data entry or related field.
License/Certification: None required.
RESPONSIBILITIES:
Works with the Director of Plant & Property, the Bureau Administrator, and other staff to respond to maintenance and repair requests by tenants at state owned buildings submitted through the Division’s work order system, Micro-Main. Opens, assigns, tracks, and closes out service requests and tracks facility specific data. Provides technical support to tenants of state owned buildings by assisting them in the entering of work requests for building repairs, painting, carpentry, electrical, HVAC systems, alarm systems, elevators, etc. into the Micro-Main system. Provides status updates of work orders to tenants upon request.
Analyzes work orders to prioritize and dispatch them to the appropriate bureau resource, such as the Maintenance Mechanics, Maintenance Technicians, Carpenters, and/or Electricians, to complete the requests for service. Exercises judgement in balancing work assignments to staff resources to ensure efficient completion of all open maintenance and repair items in state owned facilities.
Schedules and coordinates with contractors to perform contracted services such as preventative maintenance, inspections, and repairs to include HVAC, alarm systems, elevators, electrical, carpentry and other skilled maintenance.
Cross-trains bureau staff on the use of the Micro-Main work order system to serve as back-up’s to ensure continuity of operations. Updates process manual to assist new users with the Micro-Main system. Compiles facility data and prepares reports on work requests and other important statistics for use by Bureau Administrator and other division staff. Manages multiple Excel spreadsheets for accurate internal tracking and to ensure service requests are completed in a timely and efficient manner.
Corrects data entry errors in work order requests, such as an incorrect type of service, building location and/or contact information, etc. to ensure the best and most applicable resources are assigned to the each job, and keeps facility data current within the division’s work order system.
Works collaboratively, in a fast-paced facilities’ office, and assists others with the coding of bills, tracking of energy data, data entry and customer service. Provides backup for phones. Recognizes that everyone we come into contact with is a customer; treat all with courtesy, respect and professionalism, striving to exceed customer service expectations.
DISCLAIMER STATEMENT:
The supplemental job description lists typical examples of work and in not intended to include every job duty and responsibility specific to a position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that classification.
For further information please contact Corrine Lemay, Business Administrator II, at Corrine.M.Lemay@das.nh.gov.
EOE
TDD Access: Relay NH 1-800-735-2964