Client Support Technician #DOD0237

Summary

Job Location:

• The office for this position is located at the Hawthorn Children's Psychiatric Hospital, 1901 Pennsylvania Ave, St. Louis, MO. 63133.

Why you’ll love this position:

If you like to tackle new challenges this may be the role for you! This is a Client Support Technician position that primarily supports the Department of Mental Health and Department of Social Services, however you may provide support for any of our consolidated agencies. This position is accountable for providing technical support for issues escalated from our call center. Issues may vary from simple to more complex, but incumbents at this level handle issues of moderate complexity. The primary focus is to understand the issues to be resolved and to solve disruptions/problems within the defined scope of Client Technology Services (CTS) standards and protocols. Escalates calls/tickets to a higher level of support within given time guidelines. This position will be housed in the Hawthorn Children's Psychiatric Hospital (St. Louis, MO) and travel will be required to other State offices supported in the area.

• Authorization to work in the United States is a prerequisite of employment. The Office of Administration, Information Technology Services Division (ITSD) will not sponsor applicants for work visas.
• The salary indicated represents a base pay rate. If the individual selected or the position is eligible for a pay differential (e.g., shift, security, or years of service), it will be added to the total compensation in your paycheck. A pay differential does not raise your base pay.

This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) supporting Department of Mental Health and Department of Social Services, however you may provide support for any of our consolidated agencies.

ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam.

Job Details - More reasons to love this position The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

Contact Details - If you have questions or require any accommodations to participate in the application or interview process please contact: If you have questions please contact: ITSDRecruiting@oa.mo.gov

The State of Missouri is an equal opportunity employer and is committed to developing and maintaining a talented workforce.

Responsibilities

This position with OA/ITSD is responsible for providing professional and technical support to clients.

Essential duties include:

• Hardware support.
• Software/application support.
• Hardware deployment.
• Inventory.
• Help desk tickets (including prioritizing requests and handling urgent requests in a timely manner).
• Working with other ITSD functional teams.
• Must be able to effectively communicate with customers, peers, vendors and management by phone, email and in person.