Operations Program Assistant-State Prog Admin

Working Title: Operations Program Assistant

Job Class: State Program Administrator

Agency: Nursing Board

• Job ID : 98296
• Location : Mendota Heights
• Telework Eligible : Yes/hybrid with the first 6 months in the office/on site
• Full/Part Time : Full-Time
• Regular/Temporary : Unlimited
• Who May Apply : Open to all qualified job seekers
• Date Posted : 11/07/2026
• Closing Date : 11/16/2026
• Hiring Agency/Seniority Unit : Nursing Board / Nursing Board-MAPE
• Division/Unit : Operations
• Work Shift/Work Hours : Not Applicable Shift
• Days of Work : Monday - Friday
• Travel Required : No
• Salary Range: $24.40 - $35.30 / hourly; $50,947 - $73,706 / annually
• Classified Status : Classified
• Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status : Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

As an Operations Program Assistant, you will support public health and safety by developing, implementing, updating and maintaining systems and procedures that support the following licensing programs: Advanced Practice Registered Nurse (APRN), Registered Nurse (RN), Licensed Practical Nurse (LPN), Public Health Nurse (PHN), and the program for business registration. The incumbent monitors regulatory, technology and procedural changes and works to adapt program administration processes accordingly. Responsibilities include but are not limited to:

• Serve as a team lead for the licensing group
• Provide work direction and monitor licensure call center
• Develop and administer procedures for licensure activities
• Support interfaces with the national nurse licensing test center vendor and credentialing agencies
• Provide input and support for database development and maintenance and query and preparation of reports
• Operate multiple computer applications, oversee interfaces and manipulate other databases as required
• Interface with the Nursing Practice Section and Criminal Background Check Program
• Participate in agency operations and activities and assist in dissemination of general office-wide policies and procedures

Minimum Qualifications

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

• Two (2) years of experience supporting business information systems and procedures which includes but is not limited to planning, implementation and testing; data analysis; reporting; or documentation. A bachelor's degree in business, public administration or related area may substitute for one (1) year of experience. An associate's degree as specified may substitute for six (6) months of experience.
• Call center experience.
• Knowledge of program or procedural administration, process improvement, quality assurance or project management.
• Skills in maintaining databases sufficient to test, implement, and document processes and run reports.
• Strong written and oral communication skills including the ability to do training, team coordination or similar responsibilities.
• Intermediate to advanced knowledge of Microsoft Office (i.e., Excel, Access, Word, PowerPoint, Outlook, etc.) or similar software.
• Strong customer service skills sufficient to communicate professionally with a variety of stakeholders.

Preferred Qualifications

• Experience working with IT or systems projects including planning, implementation, testing, documentation and communication or training.
• Team lead or supervisory experience.
• Demonstrated proficiency in multiple technology applications and the ability to learn new applications.
• Experience leading process improvement or change initiatives.
• Knowledge of laws and rules related to nurse licensure.
• Ability to develop and maintain well-organized and detailed records on which research and data analysis is based.
• Ability to manage time effectively and meet deadlines, as well as multi-task when necessary.

Additional Requirements

Successful applicants must pass a criminal background check through American DataBank and employment reference checks prior to employment. A criminal history does not automatically disqualify an applicant, and each case will be reviewed individually in alignment with fair hiring processes.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.