Management Analyst Supervisor 2 - EHR Supervisor

Working Title: Management Analyst Supv 2

Job Class: Management Analyst Supervisor 2

Agency: Direct Care and Treatment

• Job ID : 98313
• Location : St. Paul
• Telework Eligible : No
• Full/Part Time : Full-Time
• Regular/Temporary : Unlimited
• Who May Apply : Open to all qualified job seekers
• Date Posted : 11/09/2026
• Closing Date : 11/16/2026
• Hiring Agency/Seniority Unit : Direct Care and Treatment
• Division/Unit : DCT Support Services / Health Informatics
• Work Shift/Work Hours : Day Shift
• Days of Work : Monday - Friday
• Travel Required : No
• Salary Range: $31.08 - $45.01 / hourly; $64,895 - $93,980 / annually
• Classified Status : Classified
• Bargaining Unit/Union : 216 Middle Management Association
• Work Area : Vadnais Heights
• FLSA : Admin exempt
• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

Direct Care & Treatment (DCT) is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DCT does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) is options for this position are dependent on where the employee lives. With approval, employees that live within 50 miles from the primary work location may telework up to 50%. Employees that live 50 miles or more from the primary location and live in Minnesota may telework more than 50% with approval. available on a limited basis.

The Electronic Health Record (EHR) Clinical Support Supervisor contributes to operational and strategic leadership for the Office of Health Informatics. This position supervises staff who provide frontline, clinician-focused EHR support and just-in-time training services across DCT. The role exists to ensure clinical technology effectively supports patient care, clinical workflows, and data integrity by aligning end user needs with system capabilities and organizational priorities while supporting strategic initiatives and regulatory compliance.

This position bridges day-to-day operations with strategic initiatives by optimizing EHR and clinical application workflows; coordinating training and adoption efforts; managing service line change requests; and implementing best practices for clinical applications. The supervisor ensures high quality, timely support and promotes consistent standards, usability, and continuous improvement across all DCT service lines.

Responsibilities

• Overseeing daily operations and supervising EHR clinical support, learning, and user experience specialists.
• Drives workflow and system optimization to improve user experience and EHR adoption, collaborates with clinical and operational stakeholders.
• Supports employee development through coaching, performance management, and professional growth.
• Aligning multiple service lines to establish clear, fair prioritization based on clinical impact and organizational goals.
• Managing system changes that affect multiple workflows while minimizing disruption through coordinated planning, testing, and training.
• Addressing user resistance to new workflows or optimizations while supporting adoption and productivity.

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

Minimum Qualifications

Demonstrated leadership experience may include any of the following:

• Experience as a supervisor, team lead, lead worker, or project lead
• Completion of a State leadership development program, such as Emerging Leaders Institute (ETL) or Senior Leadership Institute (SLI)
• Completion of a similar or equivalent leadership development program through another organization
• A paid or unpaid position leading a program or chairing a committee, such as an Employee Resource Group (ERG). This experience must also include:
• 1+ years of identifying issues, goals, and strategic actions
• 100+ hours per year time commitment

AND

Two years of experience with strategic planning, data analysis, and troubleshooting IT/clinical issues in the area of Electronic Health Records. Experience must demonstrate the following:

• Strong communication, collaboration, and change-management skills in supporting business processes and electronic solutions.
• Experience with supervisory oversight of day-to-day Health Informatics operations planning, organizing and directing technical and administrative activities to staff and partners to ensure consistent, high-quality service delivery.
• Experience with training principles, adult learning techniques, and effective instructional delivery.
• Experience working in a team environment and incorporating multi-disciplined interests into decisions and actions.
• Experience in negotiation, conflict resolution and consensus building with diverse groups to solve difficult and sensitive problems.
• Partnering with stakeholders at all levels of the organization, technical teams, and leadership to prioritize work, align strategic objectives, and drive continuous improvement.
• Experience leading a new initiative that includes integration with numerous partners.

Preferred Qualifications

• Bachelor's Degree in Informatics, health care IT, computer science, or related technical field.
• Strong analytical, problem solving, and process improvement skills.
• Ability to communicate effectively with clinical, technical, and executive stakeholders.
• Knowledge of healthcare regulations, standards, and best practices related to health informatics division or area specific required information
• Our employees are dedicated to ensuring cultural responsiveness. Preferred candidates will have a variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

REFERENCE/BACKGROUND CHECKS – Direct Care & Treatment will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

Direct Care & Treatment (DCT) healthcare facilities require employees to provide documentation that they are free from tuberculosis (TB) through a blood test prior to employment. DCT does not accept TB skin testing.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.