Lobby Lead Worker - State Prog Admin, Intermediate

Working Title: Lobby Lead Worker

Job Class: State Program Administrator, Intermediate

Agency: Revenue Department

• Job ID : 97993
• Location : St. Paul
• Telework Eligible : No
• Full/Part Time : Full-Time
• Regular/Temporary : Unlimited
• Who May Apply : This vacancy is open for bids and for all qualified job seekers simultaneously. Bidders will be considered through 11/16/2026
• Date Posted : 11/10/2026
• Closing Date : 11/24/2026
• Hiring Agency/Seniority Unit : Revenue Dept / Revenue (inc Assessors)-MAPE
• Division/Unit : Tax Operations / Tax Ops-Payments and Lobby
• Work Shift/Work Hours : Day Shift
• Days of Work : Monday - Friday
• Travel Required : No
• Salary Range: $26.12 - $37.91 / hourly; $54,538 - $79,156 / annually
• Classified Status : Classified
• Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status : Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position is responsible for providing direction and support to the lobby team, as well as providing professional and quality customer service to diverse clients, both internal and external. The successful applicant must possess strong customer service skills and be knowledgeable about Department of Revenue policies, systems, and procedures. The Lobby Lead Worker will need to be able to research, resolve complex issues, and educate and inform taxpayers on understanding and complying with their tax responsibilities.

The incumbent will be responsible for processing and reconciling cash, maintaining a cash drawer, verifying payments, and creating vouchers to accompany payments through the remittance processing system. They will provide professional, courteous assistance to both internal and external stakeholders, will provide clear, concise, and accurate tax information to customers by researching and finding current information about taxpayers, their accounts, and other debts associated with them.

Minimum Qualifications

• Two years of customer service experience working in person, by phone, and in writing, and asking questions to gather details (for example, names, dates, and tax/account information) and provide accurate, easy-to-understand answers to taxpayers, their representatives, and coworkers.
• Experience providing direction and feedback to a team.
• Experience using computers, spreadsheets, database applications, and software.

Preferred Qualifications

• Experience and knowledge of cash handling best practices.
• Knowledge of federal and Minnesota income tax, withholding tax, and the property tax refund.
• Experience with GenTax, Rspace, Captiva, and other Microsoft applications (Outlook, Word, PowerPoint, and Excel,).
• Experience problem solving in a fast-paced environment while maintaining excellent customer service.
• Experience in handling stressful situations.
• Experience working collaboratively in a team

Physical Requirements

Requires occasional moving of articles such as boxes, accounting records, laptop computer, and portable printer.

Additional Requirements

As part of an offer of employment, a fingerprint-based background check will be conducted in accordance with IRS Publication 1075. This will include, but is not limited to, verification of degrees and licensures, state and federal criminal history checks, and a review of tax filing and payment history. All individual income tax filing and payment obligations must be current prior to interviewing for this position.

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status). The Department of Revenue is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. MDOR does not participate in E-Verify

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.