Document Relations Lead - Human Services Program Specialist 2

Working Title: Document Relations Lead

Job Class: Human Services Program Specialist 2

Agency: Human Services Dept

• Job ID : 97920
• Location : Brainerd
• Telework Eligible : Yes
• Full/Part Time : Full-Time
• Regular/Temporary : Unlimited
• Who May Apply : Open to all qualified job seekers
• Date Posted : 10/22/2026
• Closing Date : 10/28/2026
• Hiring Agency/Seniority Unit : Human Services Dept / MAPE DHS Central Office
• Division/Unit : Health Care Administration / Eligibility and Operations
• Work Shift/Work Hours : Day Shift / Varies
• Days of Work : Monday - Friday
• Travel Required : No
• Salary Range: $26.89 - $39.22 / hourly; $56,146 - $81,891 / annually
• Classified Status : Classified
• Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status : Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This posting is located in the Brainerd Central Office location

This position exists to ensure Minnesota Health Care Program (MHCP) applicants and recipients receive timely and comprehensive service delivery by overseeing accurate document routing, audit activities, and system efficiency for the Document Relations team. The Document Relations Specialist Lead serves as the senior technical and operational resource for the team, providing lead work direction to Document Relations Specialists, resolving complex escalated document and system issues, mentoring staff, and overseeing daily team operations on behalf of the supervisor. This position bridges the gap between frontline document relations staff and HCEO leadership to improve system efficiency, reduce government waste, and ensure eligibility documentation is accurate, complete, and routed in accordance with state and federal laws and policies.

Minimum Qualifications

Three years’ experience administering, assisting, enrolling, and/or servicing Minnesota Health Care Programs using eligibility systems.

Experience must demonstrate:

• Experience with policy and the federal and state laws and regulations governing Minnesota Health Care Programs and policies, clientele, application processes, eligibility criteria and enrollment operations
• Experience researching, analyzing information, and solving problems in order to make independent decisions
• Working in eligibility systems (such as METS, MAXIS, MMIS)
• Experience with system procedure manuals (such as ONEsource, EPM, etc)
• Experience with phone systems such as Amazon Connect
• Experience working with document handling software

Preferred Qualifications

• Experience routing and auditing MHCP eligibility documentation
• Experience in communicating with external partners such as Navigators, Assistors, Certified Application Counselors and County staff
• Experience in Mentoring and Leading a team
• Knowledge of MHCP document management systems including FileNet, Datacap, Rightfax, CRM, and associated ticketing systems sufficient to audit, correct, and improve system use and document routing
• Knowledge of state statutes and federal regulations governing MHCP eligibility, data privacy, and document handling sufficient to ensure team compliance with audit requirements
• Skill in auditing system use and document routing practices, identifying errors and trends, and delivering tailored education and corrective guidance to internal and external partners
• Skill in written and verbal communication to explain technical subjects clearly and concisely to diverse audiences
• Skill in building and maintaining effective working relationships with team members and a wide range of partners
• Skill in conflict management and relationship building both internally and externally
• Skill in prioritization and workload management to assign, monitor, and adjust team work efficiently across competing priorities and document queue demands
• Ability to identify trends in system misuse and document routing errors and develop collaborative process improvement solutions with partners
• Ability to adapt quickly to system updates, procedural changes, and evolving MHCP program requirements affecting document management and eligibility processing
• Variety of experiences working effectively with others from different backgrounds and cultures

Additional Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.