IT Technical Support Analyst

Job Posting

Important Recruitment Information for this vacancy:

Kansas Bureau of Investigation The Kansas Bureau of Investigation is the premier criminal investigative agency in the state of Kansas. The KBI is committed to its critical mission of preventing crime and enhancing public safety in Kansas. We employ individuals who exemplify the highest standards of integrity, service, and dedication. Come feel like you’re part of something bigger at the KBI. Verification of identity and employment eligibility to work in the United States is required by federal law. For a list of acceptable documents that establish these criteria, please refer to the federal Form I-9. The KBI does not provide sponsorship for this position. E-Verify: The Kansas Bureau of Investigation (KBI) participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the U.S. For additional information regarding E-Verify, please click here. For additional information regarding Immigrant and Employee Rights (IER) please click here. Kansas Bureau of Investigation

About the Position:

• Who can apply: Anyone (External)
• Classified/Unclassified Service: Unclassified
• Full/Part-time: Full-Time
• Regular/Temporary: Regular
• Work Schedule: Monday-Friday 8a-5p, occasional off-hours will be needed and In-State travel required, will be in an off hours call rotation
• Eligible to Receive Benefits: Yes
• Veterans’ Preference Eligible: No
• Search Keywords: TOPEKA; KBI; IT; Information Technology

Compensation:

• Hourly Pay Range:$29.57 – 39.43

Note: Salary can vary depending upon education, experience, or qualifications.

Employment Benefits:

• Day One comprehensive medical, mental, dental, vision, and additional coverage
• Sick & Vacation leave
• Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave
• Paid State Holidays
• Fitness Center at Shawnee Co Locations
• Employee discounts with the STAR Program
• Retirement and deferred compensation programs

Visit the Employee Benefits page for more information…

Position Summary & Responsibilities:

Position Summary:

The Kansas Bureau of Investigation is accepting applications to fill an IT Technical Support Analyst position. The KBI is an assisting law enforcement agency that supports the Kansas Criminal Justice Information Systems and all law enforcement agencies in the state of Kansas. Our IT environment exposes technicians to a variety of exciting enterprise systems, lab equipment and specialty devices. Working for the KBI provides a great sense of pride and accomplishment. The primary responsibility of this position is to install and maintain KBI IT computers and devices. Work involves supporting computer and other hardware, system software, and peripherals. Additionally includes troubleshooting local area (LAN) or wide area (WAN) networks along with PC support. Exceptional customer service and communication skills are needed alongside strong team oriented focus but with the ability to work independently. Experience with numerous computers in multiple domains in a professional business environment recommended. Applicants are expected to have a passion for learning and a drive for success. Troubleshooting skills and the ability to solve complex technical issues are highly preferred. The KBI Technology Support team is demanding at times and always rewarding. We look forward to meeting you.

Job Responsibilities may include but are not limited to the following:

• Provides primary LAN/PC support.
• Provides application orientation and basic customer IT training.
• Tier I support. Troubleshooting PCs, laptops, software, printers, drivers, faxes, Active Directory, DHCP, DNS, Microsoft applications and specialized agency applications.
• Deploying system patches on computers.
• Strong analytical skills with root cause analysis skills.
• IT Inventory management on all new and existing hardware and software licenses.
• Ability to work with hardware and software engineers to install, configure and maintain systems.
• Leadership skills in working with the Tech team and assist as needed.
• Excellent written and verbal communication skills.
• Responds to employee questions by email, in-person, or over the telephone.
• Assists customers in obtaining system repairs or conducting the repairs directly.
• Installs, and configures new desktop systems. Ensures user requirements are met with regards to applications installed in correlation with KBI IT Standards.
• Ensures agency security policy is enforced by patching workstations and peripherals and following best security practices. Manages Antivirus solution on clients.
• Develops or maintains procedures and reference material for system operation and technical support. Develops, maintains and publicizes business and system procedures for system users. Develops and maintains training materials for users or system support staff.

ADDITIONAL DUTIES

• Additional duties and responsibilities may be added to the position description at any time. The position description does not state or imply that these are the only activities to be performed by the employee(s) holding this position. Employees are required to follow any other job-related instructions and to perform any other job-related responsibilities as requested by their supervisor.

Qualifications:

Education

• High School Diploma or equivalent with experience
• Associates degree of Tech School with experience
• College degree in Computer Science, Information Technology or in a related field with experience

Licensing & Certification

• Driver License (In-state travel is expected)

Minimum Qualifications One to four years configuring, installing and troubleshooting of operating systems, software, and hardware and connecting peripherals. Education may be substituted for experience as determined relevant by the agency. Preferred Qualifications

• CompTIA A+ and Network+ Certifications, MSCE or other relevant certifications
• Network Troubleshooting Experience
• Experience with:
• Windows 10 / 11
• Windows Server 2003 – 2022
• LINUX – various versions
• Inventory Control concepts
• Cisco and Dell Switches
• Active Directory, GPO, DHCP, DNS
• Microsoft SQL, SQL Express, Oracle, PostgreSQL
• VMware ESXi and vSphere
• Encryption on files and hardware
• Ticketing systems and serves as an internal escalation point within operations

Post-Offer, Pre-employment Requirements

• As a condition of employment, you will be subject to a pre-employment process to include a polygraph examination, fingerprint based records check, and comprehensive background investigation, including reference check of past and present employers. The pre-employment process will be waived for current KBI personnel who have previously completed the screening requirements

Recruiter Contact Information:

• Name: Luci Zieman
• Email: HumanReources@kbi.ks.gov
• Phone: 785-296-8200
• Mailing Address: 1620 SW Tyler; Topeka, KS 66612

Job Application Process First Sign in or register as a New User. Complete or update your contact information on the Careers> My Contact Information page. *This information is included on all your job applications. Upload required documents listed below for the Careers> My Job Applications page. *This information is included on all your job applications. Start your draft job application, upload other required documents, and Submit when it is complete. Manage your draft and submitted applications on the Careers> My Job Applications page. Check your email and My Job Notifications for written communications from the Recruiter. Email – sent to the Preferred email on the My Contact Information page Notifications – view the Careers> My Job Notifications page

Helpful Resources at jobs.ks.gov: “How to Apply for a Job – Instructions” and “How to Search for a Job – Instructions"

Required Documents for this Application to be Complete Upload these on the Careers - My Job Applications page Transcripts DD214 (if you are claiming Veteran’s Preference) Upload these on the Attachments step in your Job Application

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Helpful Resources at jobs.ks.gov: “How, What, & Where do I Upload Documents” Kansas Tax Clearance Certificate: A valid Kansas Tax Clearance Certificate is a condition of employment for all employees of the State of Kansas. Applicants (including non-residents) who receive a formal job offer for a State job, are required to obtain a valid Tax Clearance within ten (10) days of the job offer. A Tax Clearance can be obtained through the Kansas Department of Revenue who reviews individual accounts for compliance with Kansas Tax Law. If you have a missing tax return(s) or you owe taxes to the State of Kansas, please know that the Kansas Department of Revenue will work with you. The Kansas Department of Revenue can set you up on a payment plan to receive a Tax Clearance so you can get a job working for the State of Kansas. The Kansas Department of Revenue can be contacted at 785-296-3199. Kansas Department of Revenue - Tax Clearance Frequently Asked Questions How to Claim Veterans Preference Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager. Learn more about claiming Veteran’s Preference

How to Claim Disability Hiring Preference Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without a reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager. Learn more about claiming Disability Hiring Preference PLEASE NOTE: The documentation verifying a person's eligibility for use of this preference should not be sent along with other application materials to the hiring agency but should be sent directly to OPS. These documents should be scanned and emailed to Gustavo.Victoriano@ks.gov, or can be mailed/delivered in person to: ATTN: Disability Hiring Preference Coordinator Office of Personnel Services Docking State Office Building 915 SW Harrison Ave, Suite 260 Topeka, KS 66612

Equal Employment Opportunity The State of Kansas is an Equal Opportunity Employer. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.