IT Support Analyst Supervisor

Job Posting

Kansas Department of Agriculture 1320 Research Park Drive Manhattan, KS 66502 https://agriculture.ks.gov/

About the Position:

• Who can apply: Anyone
• Classified/Unclassified Service: Unclassified
• Full/Part-time: Full-Time
• Work Schedule: Days (8am to 5pm)
• Eligible to Receive Benefits: Yes
• Veteran Preference Eligible: Yes

Compensation:

• Salary pay range: $60,000 to $68,000 Per Year
• Hourly Pay Range: $28.84 to $32.69 Per Hour
• Salary can vary depending upon education, experience, or qualifications.

Employment Benefits:

• Comprehensive medical, mental, dental, vision, and additional coverage
• Sick & Vacation leave
• Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave
• Paid State Holidays (designated by the Governor annually)
• Fitness Centers in select locations
• Employee discounts with the STAR Program
• Retirement and deferred compensation programs

Visit the Employee Benefits page for more information…

Position Summary & Responsibilities:

The Kansas Department of Agriculture is seeking a proactive and customer-oriented IT Support Manager who leads the higher-level day-to-day operations of the agency’s IT support function. This position supervises a small IT team, coordinates operational priorities, resolves escalated technical and service issues, and ensures technology resources are deployed and supported effectively. The position also assists with implementation of IT strategies, governance activities, cybersecurity initiatives, enterprise projects, and long-term technology planning by managing routine operational demands and maintaining effective service delivery. This position will remain posted until November 20. Location: KDA Headquarters - Riley, County Kansas

Job Summary:

The IT Support Manager is a supervisory role that directly oversees the agency’s IT Help Desk staff by providing day-to-day guidance on assigned work, establishes priorities and monitors service requests ensuring a timely resolution of technical issues. The position will provide coaching, technical guidance and performance feedback to team members. The position will oversee the deployment, maintenance and support of computers, mobile devices, printers, software, user accounts and related IT resources. The role will assist with implementing IT strategies, operational plans, policies and standards that align with agency directives. They will ensure that IT operations comply with state policies, regulatory requirements, cyber security standards and established best practices. The IT Support Manager will assist with vendor relationships, review proposals and contracts, monitor service-level agreements and coordinate delivery of products and services.

Minimum Qualifications:

• Professional minded individual with at least four years of higher education in Information Technology Management, Information Systems, or a related field or a combination of relevant work experience, training or certification as determined appropriate by the agency may count toward the general IT work experience requirement.
• Ability to obtain and retain an OITS Security Clearance is a requirement of employment and continued employment.
• Ability to obtain and retain a Kansas KCJIS Security Clearance is a requirement of employment and continued employment.
• Ability to manage operational priorities, resolve escalated issues, and make sound decisions within established policies and authority.
• Experience in purchases, software licensing, and technology lifecycle needs. Strong organizational, analytical, problem-solving and decision-making skills.
• Knowledge of IT support operations, service desk practices, endpoint support, user account administration, and common business technology.
• Ability to supervise, coach and mentor technical staff while promoting collaboration, accountability and knowledge sharing.
• Ability to work collaboratively with leadership, employees, and external agencies.
• Strong organizational, communication, and interpersonal skills.
• Strong problem-solving, decision-making, and customer service skills.

Preferred Qualifications:

• At least one year of in a lead or supervisory role.
• Previous experience in technical deployment of computers, printers, or other office equipment.

Post-Offer/Pre-employment Requirements:

Kansas Tax Clearance Certificate: A valid Kansas Tax Clearance Certificate is a condition of employment for all employees of the State of Kansas. Applicants (including non-residents) who receive a formal job offer for a State job, are required to obtain a valid Tax Clearance within ten (10) days of the job offer. A Tax Clearance can be obtained through the Kansas Department of Revenue who reviews individual accounts for compliance with Kansas Tax Law. If you have a missing tax return(s) or you owe taxes to the State of Kansas, please know that the Kansas Department of Revenue will work with you. The Kansas Department of Revenue can set you up on a payment plan to receive a Tax Clearance so you can get a job working for the State of Kansas. The Kansas Department of Revenue can be contacted at 785-296-3199. Kansas Department of Revenue - Tax Clearance Frequently Asked Questions

Recruiter Contact Information:

• Name: Kelsey Senn
• Email: Kelsey.Senn@ks.gov
• Phone: (785) 564-6712
• Fax: (785) 564-6777
• Mailing Address: 1320 Research Park Drive, Manhattan, KS 66502

Required Documents for this Application to be Complete:

• On the My Job Applications page, verify these documents are present and valid. Upload or delete and replace if needed.
• DD214 (if you are claiming Veteran’s Preference)
• Inside your Job Application, upload the these documents:
• Resume (or choose existing resume if you have one)
• Cover Letter.

Job Application Process

• Sign in to your existing account or Register for a new account.
• Review and complete your contact information on the My Contact Information page.
• Upload documents listed in the Required Documents section of this job posting to the appropriate location.
• Complete and Submit your application.
• Check your email and My Job Notifications for written communications from the Recruiter.
• Email - the email listed on the Careers>My Contact Information page.
• Notifications - view the Careers>My Job Notifications page.

See the helpful links below to assist in completing your application:

• Instructions:
• Job Search
• Registration & User Account
• Application
• Frequently Asked Questions

How to Claim Veterans Preference Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager. Learn more about claiming Veteran’s Preference How to Claim Disability Hiring Preference Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without a reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager. Learn more about claiming Disability Hiring Preference PLEASE NOTE: The documentation verifying a person's eligibility for use of this preference should not be sent along with other application materials to the hiring agency but should be sent directly to OPS. These documents should be sent either by fax to (785)296-7712, scanned and emailed to Gustavo.Victoriano@ks.gov, or can be mailed/delivered in person to: ATTN: Disability Hiring Preference Coordinator Office of Personnel Services Landon State Office Building 900 SW Jackson, Rm 401 Topeka, KS 66612 Equal Employment Opportunity The State of Kansas is an Equal Opportunity Employer. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.