Employer Support Representative

Job Posting

Agency Information

Build Your Career. Make a Difference. Join KDOL!

At the Kansas Department of Labor (KDOL), the work we do makes a difference in the lives of Kansans every day. From providing unemployment insurance and workers compensation services to protecting employee and employer rights and promoting safe workplaces, our mission is to support the economic well-being of Kansas workers, businesses, and communities.

Our employees are at the heart of everything we do. We believe in creating an environment where employees feel valued, supported, and encouraged to grow. Through professional development, training, job shadowing, and career advancement opportunities, we help employees build skills and explore their potential. We also recognize the importance of work-life balance and offer programs and workplace flexibility to support our employees both personally and professionally.

Whether you're beginning your career, looking for a new challenge, or bringing years of experience to the table, KDOL offers an opportunity to do meaningful work while building a rewarding career.

Come grow with us and make a difference for Kansas!

About This Opportunity Position at a Glance

• Who Can Apply: Open to internal and external applicants who meet the minimum qualifications.
• Employment Classification: Unclassified
• Employment Type: Full-Time
• Work Schedule: Monday – Friday, 8:00 a.m. – 4:30 p.m.
• Work Location: Onsite – Topeka, KS
• Overtime Eligibility (FLSA): Non-Exempt
• Benefits Eligibility: Yes
• Wage: $16.97 / hour
• Application Deadline: Sunday, November 29, 2026

Benefits of Working at the Kansas Department of Labor At the Kansas Department of Labor (KDOL), we believe a great career is about more than just a paycheck. Whether you're starting your career, developing new skills, supporting your family, or planning for retirement, we offer benefits and opportunities to help you grow, succeed, and enjoy life outside of work.

Your Time & Work-Life Balance

• Generous paid time off: Begin accruing vacation and sick leave on your first day of employment! Earn approximately 12 days of vacation and 12 days of sick leave annually, with vacation leave increasing with years of service, up to 21 days annually.
• 11 paid State holidays each year, giving you additional time to relax, recharge, and enjoy what matters most.
• Leave programs: Parental leave, military leave, jury duty, and bereavement leave to support you through life's important moments.

Your Career Growth & Development

• Invest in your future: Take advantage of KDOL's professional development and training programs designed to help you build new skills and grow in your career.
• Explore your potential: Discover different career paths through job shadowing and opportunities to learn about other roles across the agency.
• Grow with us: Explore internal promotion and career advancement opportunities within KDOL and State of Kansas government.

Your Health & Well-Being

• Coverage from day one: Comprehensive medical, prescription drug, and dental insurance beginning on your first day of employment.
• Employer-paid life insurance: The State of Kansas provides group life insurance coverage equal to 1.5 times your annual salary at no cost to eligible employees, with options to purchase additional coverage.
• Additional insurance options: Voluntary vision, accident, hospital indemnity, and critical illness coverage.
• Flexible spending accounts: Options to help manage eligible healthcare and dependent care expenses.
• Fitness opportunities: Access to onsite fitness centers at select locations.

Your Financial Future

• Retirement benefits: Participate in the Kansas Public Employees Retirement System (KPERS) to help build financial security for your future.
• Additional retirement savings: Optional KPERS 457 deferred compensation plan to supplement your retirement savings.
• Student loan forgiveness: Employment with KDOL may qualify for the federal Public Service Loan Forgiveness (PSLF) program for eligible borrowers.
• Employee discounts: Save on products and services through the State of Kansas STAR Program.

Your Workplace & Community

• Make a difference: Do meaningful work that supports Kansas workers, employers, and communities.
• Employee appreciation: Enjoy employee appreciation activities, social events, and opportunities to connect with coworkers.
• Build connections: Collaborate with colleagues across the agency and be part of a team committed to public service.

Childcare Options – Topeka/Shawnee County Positions Only

• Childcare for State of Kansas employees: The Ad Astra Childcare Academy, operated by Bright Minds Topeka, offers an additional childcare option for State of Kansas employees, subject to availability. Enrollment, eligibility requirements, and payment arrangements are handled directly through Bright Minds Academy. This program is separate from the State of Kansas employee benefits package.

Benefits and eligibility may vary based on position, employment status, and applicable State of Kansas policies and program requirements.

What You'll Do As an Employer Support Representative with the Kansas Department of Labor, you'll play an important role in the UI Tax Administrative Department. We are looking for a motivated, customer-focused team member to serve as a resource for Kansas employers and their representatives. In this role, you will help employers navigate online filing and registration processes, troubleshoot technical issues, and find answers to a variety of questions related to Unemployment Insurance (UI) Tax.

In this role, you'll:

• Be a Helpful Resource: Respond to incoming calls on the Universal Call Distribution (UCD) line, assisting employers and their representatives with online filing, registration, and other UI Tax questions.
• Solve Problems: Troubleshoot technical issues and help customers navigate online systems and processes.
• Provide Email Support: Serve as a backup and/or point of contact for the UI Tax email inbox and respond to employer inquiries.
• Become a Subject Matter Resource: Develop and maintain knowledge of the Siebel case management system, TABS, employer processes, and applicable sections of the Kansas Employment Security Law.
• Support Team Goals: Work closely with your supervisor to establish and achieve goals and objectives that align with federal requirements, agency priorities, policies, and applicable laws.
• Make a Difference: Help ensure Kansas employers receive accurate information, timely assistance, and quality customer service.

What You'll Bring to the Team We're looking for individuals who are motivated, dependable, and ready to contribute their skills and experience to meaningful work. We recognize that valuable experience comes from many different backgrounds, and we encourage applicants who meet the minimum qualifications to apply.

Someone who:

• Enjoys helping people and providing excellent customer service.
• Communicates effectively, both verbally and in writing.
• Has strong problem-solving and critical-thinking skills.
• Is comfortable learning and navigating computer systems and technology.
• Can manage multiple inquiries while maintaining professionalism and attention to detail.
• Enjoys working independently while contributing to a team.

Minimum Qualifications – What You'll Need

To be considered for this position, you'll need:

• Education: High school diploma or equivalent

Ready to Join Our Team? Here's How to Apply! We're excited that you're considering a career with the Kansas Department of Labor!

To be considered for this opportunity, please complete your application through the State of Kansas Careers website by the application deadline.

Application Requirements:

• Complete the online employment application.
• Upload a current resume.
• Provide any additional documents identified in this job posting, such as transcripts, certifications, or licenses, if required.

Please ensure your application accurately reflects your education, experience, and qualifications.

Questions? Contact the KDOL Human Resources team at KDOL.HumanResources@ks.gov

What to Expect Next After the application deadline, our team will review applications to identify candidates whose qualifications align with the position requirements. Selected applicants may be contacted for interviews or additional assessments, depending on the position. Employment offers are contingent upon successful completion of applicable pre-employment requirements, including background screening. We appreciate your interest in joining KDOL and the time you've taken to apply!

Additional Employment Information Background Screening: Employment with the Kansas Department of Labor is contingent upon successful completion of required background screening, which may include fingerprint-based criminal history checks and other position-specific requirements. Equal Employment Opportunity: The Kansas Department of Labor is committed to equal employment opportunity. All qualified applicants will receive consideration in accordance with applicable federal and state laws. Reasonable Accommodations: Applicants who need a reasonable accommodation during the application or selection process may contact KDOL Human Resources for assistance.

How to Claim Veterans Preference Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager. Learn more about claiming Veteran’s Preference

How to Claim Disability Hiring Preference Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without a reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager. Learn more about claiming Disability Hiring Preference

PLEASE NOTE: The documentation verifying a person's eligibility for use of this preference should not be sent along with other application materials to the hiring agency. These should be sent directly to OPS. These documents should be scanned and emailed to Gustavo.Victoriano@ks.gov, or can be mailed/delivered in person to:

ATTN: Disability Hiring Preference Coordinator Office of Personnel Services Docking State Office Building 915 SW Harrison St Suite 260 Topeka, KS 66612