Job Requisition ID: 60033 Opening Date: 10/30/2026 Closing Date: 11/17/2026 Agency: Department of Public Health Class Title: SWITCHBOARD OPERATOR I - 44411 Skill Option: UMP Certificate Bilingual Option: Spanish Salary: Anticipated Starting Salary $3,828/month; Full Range $3,828-$4,883 /month Job Type: Salaried Category: Full Time Number of Vacancies: 1 Bargaining Unit Code: RC014 Clerical Employees, AFSCME
Merit Comp Code:
Work Hours: Monday - Friday 8:30am to 5:00pm Anticipated Hybrid Work Schedule Availability: 1 to 5 Days per week in office, depending on operational needs Headquarter Location: 525 W Jefferson St, Springfield, Illinois, 62702 Work County: Sangamon Agency Contact: DPH.HRRecruiter@illinois.gov
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Why Work for Illinois?
Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger - something that touches the lives of every person who calls Illinois home.
No matter what state career you’re looking for, we offer jobs that fit your life and your schedule - flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois. Position Overview
Office: Health Protection
Bureau: Environmental Health
Division: Environmental Health
The Illinois Department of Public Health is seeking a highly motivated Spanish speaking individual to serve as a Switchboard Operator supporting Environmental Health Programs in the Springfield Office. The position will answer phones, maintain files, and perform general clerical functions to support Health Protection Programs and operations. Responsible for opening, sorting, date stamping, and distributing all incoming mail. The ideal candidate for this position will have excellent organizational skills and strong communication skills.
Benefits Statement
As a State of Illinois Employee, you will receive a robust benefit package that includes the following:
- Flexible and hybrid work schedules are available in many program areas (when available and dependent upon position)
- Competitive Group Insurance benefits including health, life, dental and vision plans.
- Pension plan through the State Employees Retirement System
- Deferred Compensation Program – voluntary supplemental retirement plan
- Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
- 10-25 days of paid vacation time annually (10 days for first year of state employment)
- 12 paid sick days annually which carryover year to year
- 3 paid personal business days per calendar year (pro-rated dependent on start date)
- 13-14 paid holidays per year
- 12 weeks of paid parental leave
- Employee Assistance Program and/or mental health resources
These are just a few of the many perks available to all State employees. For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx
Essential Functions
- Under direct supervision, serves as the Office’s switchboard operator and receptionist.
- Responsible for opening, sorting, date stamping, and distributing all incoming mail.
- Assists Office Programs with simple clerical tasks such as preparing weekly itineraries, folding letters for mass mailings, typing labels for filing, and assisting with filing.
- Assists with preparing the Telephone Usage Certification forms including collecting forms and verifying staff have completed them correctly.
- Speaks and writes Spanish as necessary to address inquiries from Spanish-speaking individuals.
- Attends and completes mandatory knowledge-based and practical training required by the Office of Health Protection standard operating procedure and program requirements.
- Performs other duties as required or assigned, which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications
- Requires knowledge, skill, and mental development equivalent to completion of four (4) years of high school.
- Requires the ability to speak and write Spanish at a colloquial skill level.
*Qualifying state employees in the employee Upward Mobility Program may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this classification.
Conditions of Employment
- Certain provisions of the revolving door restrictions contained in 5 ILCS 430/5-45 apply to this position. As a result, the employee should be aware that if offered non-State employment during state employment or within one year immediately after ending State employment, the employee shall, prior to accepting any such non-State employment offer, notify the Office of the Executive Inspector General for the Agencies of the Illinois Governor (OEIG) or may be subject to a fine.
*The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.
About the Agency
The Illinois Department of Public Health (IDPH) is tasked with the oversight of communities within Illinois to achieve and maintain optimal health and safety. With an annual budget of over $1.8 Billion in state and federal funds, 6 regional offices, 3 laboratories and over 1,400 employees, IDPH is equipped to fulfill its mission of protecting the health and wellness of the people of Illinois through the prevention, health promotion, regulation and control of disease and injury.
This title is within the Upward Mobility Program (UMP). General Program information can be found by clicking on the Upward Mobility Program link or for specific title information at UMP Titles. To utilize upward mobility contractual rights for this position, employees must apply internally and must upload a copy of the UMP grade notice to their application documents prior to submission. UMP grades can be uploaded to the Additional Documents OR Grade Documentation section of the application.
This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).
Certain provisions of the revolving door restrictions contained in 5 ILCS 430/5-45 apply to this position. As a result, the employee should be aware that if offered non-State employment during state employment or within one year immediately after ending State employment, the employee shall, prior to accepting any such non-State employment offer, notify the Office of the Executive Inspector General for the Agencies of the Illinois Governor (OEIG) or may be subject to a fine.
APPLICATION INSTRUCTIONS:
Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
donotreply@SIL-P1.ns2cloud.com
systems@SIL-P1.ns2cloud.com
