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High School Associate
San Joaquin Valley College
Visalia, CA
…of Enrollment Services or Campus Director, the High School Associate encourages prospective students to use higher education to prepare for professional success. With a primary focus on…
Added just now
High School Associate
San Joaquin Valley College
Ontario, CA
…of Enrollment Services or Campus Director, the High School Associate encourages prospective students to use higher education to prepare for professional success. With a primary focus on…
Added just now
High School Associate
San Joaquin Valley College
Sacramento, CA
…of Enrollment Services or Campus Director, the High School Associate encourages prospective students to use higher education to prepare for professional success. With a primary focus on…
Added just now
High School Associate
San Joaquin Valley College
Salida, CA
…of Enrollment Services or Campus Director, the High School Associate encourages prospective students to use higher education to prepare for professional success. With a primary focus on…
Added just now
Future Leader Development Associate, Engineering
Blue Bird Brand
Fort Valley, GA
The Future Leadership Development Program (FLDP) Associate, Engineering is an early-career leadership role designed to accelerate the development of high-potential talent through a…
Added 1 min ago
J
Megasys Technician
Boise, ID
- $21 to $33 USD / hour
As a MEGASYS® technician, you will work full-time, with responsibilities that include 24/7 operations and periodic service calls. You will work with advanced gas and chemical blending…
Added 4 mins ago
Stationary Engineer
Labcorp
Greenfield, IN
Associate's degree in Energy Technology, Power Plant Technology, Industrial Wind Technology, or a related utility operations field
Added 4 mins ago
IT Tech Support Admin I
Advocate Health, Inc.
United States
…support including training on new device capability, basic device operations, accessing network resources, and device security best…
Added 4 mins ago
Patient Transporter
Advocate Condell Medical Center
United States
4)Works independently and utilizes the appropriate resources to maintain efficient operations.
Added 4 mins ago
Patient Services Lead
Advocate Condell Medical Center
United States
Participates in the CQI Quality Management program to meet established CQI Quality Management Standards.
Added 5 mins ago
Associate Director of Facilities – HVAC Operations
SUNY - Cortland
NY
The Associate Director of Facilities–HVAC Operations provides technical leadership for the operation, maintenance, troubleshooting and optimization of campus HVAC and mechanical systems.…
Added 6 mins ago
CP
Para - SPED Life Skills - 20274016
Clover Park School District
Lakewood, WA
- $29.23 to $32.73 USD / hour
…to assist the teacher with implementation of an educational program for special education students by providing instruction as assigned, behavior management, preparation of classroom…
Added 6 mins ago
Electrician
University of Jamestown
Jamestown, ND
…support academic, residential, athletic, and administrative operations. The position involves both planned projects and emergency response, including after-hours callbacks as…
Added 6 mins ago
CP
Para - SPED 1:1 - 20275217
Clover Park School District
Joint Base Lewis-McChord, WA
- $29.23 to $32.73 USD / hour
…with unique needs in the acquisition of the special education program goals and objectives that cannot otherwise be met through individual accommodation that alone would be sufficient to…
Added 6 mins ago
WD
AI and Legal Operations Manager
WS Development
Chestnut Hill, MA
- $100,000 to $125,000 USD / year
WS Development is looking for an AI and Legal Operations Manager to strengthen and modernize the legal team’s operations by leading legal and cross-functional projects, managing the intake,…
Added 7 mins ago
EM
Lead Housekeeper Full Time-101060
ESA Management, LLC
Savannah, GA
- Full-time
…maintenance technician on the preventative maintenance/deep cleaning program, assisting management with guest room inspections and any additional duties assigned by the management…
Added 8 mins ago
Executive Assistant and Office Manager
Energy Fuels Resources USA Inc
Lakewood, CO
…position responsible for independently managing executive office operations, overseeing corporate office administration, and leading significant administrative and operational initiatives…
Added 8 mins ago
Teen Connections Coordinator
Boys & Girls Clubs of The Sioux Empire
Sioux Falls, SD
Reports To: Senior Director of Operations – Teen Program
Added 9 mins ago
J
Housing Programs Specialist II
San Jose, CA
- $36.01 to $48.25 USD / hour
…regulations, policies, and procedures to determine the eligibility of program services, ensuring accurate processing of data, and compliance with federal, state, and local…
Added 9 mins ago
HK
Pre-K Childcare Head Teacher – Before & After School
HEALTHY KIDS PROGRAMS
New Britain, CT
- $20 USD / hour
Support program operations, which may include attendance records, registration, and staffing responsibilities.
Added 9 mins ago
HK
School-Age Childcare Head Teacher – Before School
HEALTHY KIDS PROGRAMS
Willington, CT
- $20 USD / hour
Support program operations, which may include attendance records, registration, and staffing responsibilities.
Added 9 mins ago
HK
School-Age Childcare Head Teacher – Before & After School
HEALTHY KIDS PROGRAMS
Norwich, CT
- $20 USD / hour
Support program operations, which may include attendance records, registration, and staffing responsibilities.
Added 9 mins ago
HK
School-Age Childcare Head Teacher – Before & After School
HEALTHY KIDS PROGRAMS
Willimantic, CT
- $20 USD / hour
Support program operations, which may include attendance records, registration, and staffing responsibilities.
Added 9 mins ago
HK
School-Age Childcare Program Director - After School
HEALTHY KIDS PROGRAMS
Manchester Center, VT
- $19 to $21 USD / hour
Coach and support Site staff in daily program operations
Added 9 mins ago
Receptionist
CenterWell
Murrels Inlet, SC
Receptionist is responsible for the front desk operations of a healthcare facility. This role involves greeting patients, scheduling appointments, handling inquiries, and maintaining…

State Employees' Credit Union

Associate Member Services Representative

United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

Position Overview The Associate Member Services Representative (MSR) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSRs perform routine branch duties and follow standard branch procedures. They are responsible for providing exemplary member service by responding to member inquiries by telephone and in person, including functions such as cash box management, account origination and maintenance.

Essential Responsibilities

Attend Excel and Elevate – New Employee Training (E&E).
The following 10 Core Modules will be completed after E&E and subsequent training sessions:
Checking Accounts
Member Eligibility
Money Market Share Accounts
SECU Policies Overview
Share Accounts
Lending Overview
NCUA Coverage
Cooperative Principles
Member Access
We Are SECU!
Comply with all Credit Union policies and regulatory requirements.
Ensure all member information remains confidential, and members’ accounts are accessed for business purposes only.
Follow all security and control procedures.
Serve members by processing transactions in the appropriate system and balancing a cash drawer in accordance with Performance Measurement Criteria standards.
Adhere to SECU Check Acceptance Guidelines and Hold procedures.
Greet and assist members in a courteous, professional, and timely manner through all service channels – in-person, phone, and digital communication.
Answer phones and assist members with service requests.
Operate a drive-through window as needed.
Balance the vault, automated teller machines, teller cash dispenser, and coin sorter.
Evaluate daily mobile and automated teller machine check deposits.
Help verify and prepare cash delivery and shipments.
Interact with other departments to facilitate member requests.
Organize, file and scan documents daily.
Process foreign and domestic wire transfers.
Help order and return foreign currency.
Troubleshoot problems with member accounts, cards, and on-line access including processing disputes.
Review and take appropriate action on negative checking, NSFB, and Share Below $25 report.
Begin learning to open basic accounts while following MIP procedures for existing members including share, money market, checking, and Share Term Certificates with experienced MSR/MSO supervision.
Learn CXone and be able to assist MSS as requested.
Begin obtaining basic knowledge of Financial Advisory and Real Estate products and services offered by SECU (i.e., insurance, retirement planning, investment services, trust, and mortgage services) and provide referrals as needed.
Maintain daily and monthly records for various reports – i.e., return items, forgeries.
Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor.
Participate in additional training and continuing education to enhance knowledge of branch operations.
Regular attendance and punctuality are mandatory.
Complete additional tasks assigned by management and other administrative duties as needed.
The following modules should be completed at this level and are required prior to advancement to the next level:
SECU's Member Facing Websites
Branch Security Measures
Share Term Certificates
Account Titling & Designations
Buy/Sell
Funds Transfer
Member Identification
Stop Payments & Stop Cautions
Wires
Cash Handling
Check Acceptance
Holds
MARGO Platform
MARGO Teller
New Accounts

Required Education & Experience

Must have high school diploma or GED equivalent.
Consistently demonstrates SECU’s Core Values
Must possess an aptitude for meeting people and developing member confidence, respect, and trust in the Credit Union.
Must have good communication skills, both verbal and written.
Must have good problem-solving skills.
Must complete the Credit Union’s Core Module Program within 12 months of hire date as a condition of employment.

Preferred Education & Experience Bachelor’s degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP).

Job Environment & Physical Requirements

Office setting with physical proximity to other employees and members. Some background noise from other employees, printers, telephone and coin machine.
Must be able to comprehend and carry out job demands.
Job requires a substantial amount of sitting.
Use hands and fingers to press keys on a computer keyboard to enter or retrieve information.
Use hands and fingers to press telephone keypad and lift telephone receiver.
Must be able to comprehend phone calls.
Must be able to lift 10-15 pounds.

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer

State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.

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