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Senior Mechatronics & Robotics Technician
Amazon.com Services LLC
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Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries…
Added 1 min ago
HF
Retail Stocking Supervisor
Harbor Freight Tools
Sand Springs, OK
- $18.5 USD / hour
Cross-train in all areas of store operations including Stocking/Sales associate duties, and responsibilities
Added 1 min ago
MS
Clinical Nurse-Mount Sinai Hospital- Full Time- Nights- Neuro ICU
Mount Sinai Health Systems
New York, NY
- Full-time
Graduation from an accredited Nursing program. Bachelor’s Degree in Nursing. (BSN) Associate’s Degree in Nursing (ADN) RN who is matriculated in a BSN Program with a gradu
Added 1 min ago
MS
Clinical Nurse-Mount Sinai Hospital- Full Time- Nights- Neuro ICU
Mount Sinai Health Systems
New York, NY
- Full-time
Graduation from an accredited Nursing program. Bachelor’s Degree in Nursing. (BSN) Associate’s Degree in Nursing (ADN) RN who is matriculated in a BSN Program with a gradu
Added 1 min ago
MS
Clinical Nurse- Mount Sinai Hospital- Full Time Days - 8 West Neuroscience
Mount Sinai Health Systems
New York, NY
- Full-time
Graduation from an accredited Nursing program. Bachelor’s Degree in Nursing. (BSN) Associate’s Degree in Nursing (ADN) RN who is matriculated in a BSN Program with a gradu
Added 1 min ago
Registered Nurse Manager
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Norman, OK
Added 1 min ago
Senior Associate, Image Science Engineer
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…signal processing techniques for our Airborne Sensors (ABS) program. We are seeking an experienced analyst with a passion for working with digital data and analyzing the underlying…
Added 1 min ago
B
Retail Front End Supervisor - Full-Time
Burlington
Tulsa, OK
- $14.5 to $16.5 USD / hour
- Full-time
…Management in the areas of Merchandising, Customer Service, Operations, and Human Resources. This leadership position is the stepping-stone to a management role within our expanding…
Added 1 min ago
CG
GENERAL MANAGER
Compass Group, North America
Oklahoma City, OK
- $85,000 to $95,000 USD / year
Integrate dining services into the facility’s plan of operations
Added 1 min ago
CG
EXECUTIVE CHEF
Compass Group, North America
Oklahoma City, OK
- $75,000 to $85,000 USD / year
We are seeking a passionate, engaged Executive Chef to lead the culinary operations for this prestigious corporate dining account (new business). As the Executive Chef, you'll lead all…
Added 2 mins ago
Sales and Service Technician
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Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including…
Added 2 mins ago
Senior Network Engineer
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Added 2 mins ago
Innovation Postdoc in Residence - Postdoctoral Associate
New York University
New York, OK
This unique program is open to all current PhD students at NYU Tandon School of Engineering who will defend their dissertations by September 1, 2027 (or who completed their PhD from May…
Added 2 mins ago
Bilingual Assistant Manager Trainee (Spanish) - Store 703758
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During the program, you will collaborate with store management to oversee a million-dollar business, providing leadership and insight into the development and strategy of that store.…
Added 2 mins ago
Bilingual Assistant Manager Trainee (Spanish) - Store 703821
Sherwin-Williams
Philadelphia, PA
During the program, you will collaborate with store management to oversee a million-dollar business, providing leadership and insight into the development and strategy of that store.…
Added 2 mins ago
Bilingual Assistant Manager Trainee (Spanish) - Store 705630
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During the program, you will collaborate with store management to oversee a million-dollar business, providing leadership and insight into the development and strategy of that store.…
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UAV/Sensor Development, Prototyping, and Testing-Associate Staff
MIT Lincoln Laboratory
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MIT Lincoln Laboratory Associate Staff provide critical multi-domain through expert multi-domain innovative research supporting the Laboratory’s national security mission. They prototype…
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UAV/Sensor Development, Prototyping, and Testing-Technical Staff
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…leadership’s needs through daily or weekly technical briefings, program documentation, proposals, and may conduct advanced capability road mapping and development. You will also guide and…
Added 5 mins ago
Safety Manager
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The Safety Manager makes sure Lehman’s corporate safety program is actually working at every branch, not just written down. This is a hands-on, corporate-level role that turns core safety…
Added 6 mins ago
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Customer Experience Associate
Birge & Held Group LLC
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- $17.8 to $22.25 USD / hour
The Customer Experience Associate plays a pivotal role in delivering exceptional customer service to prospective and current residents. This individual is responsible for fostering strong…
Added 6 mins ago
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Customer Experience Associate
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- $18 to $19.5 USD / hour
The Customer Experience Associate plays a pivotal role in delivering exceptional customer service to prospective and current residents. This individual is responsible for fostering strong…
Added 9 mins ago
Assistant Resident Manager
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Assist the Resident Manager in training and developing team members through coaching, motivating, and mentoring on company culture, business goals, sales techniques, and leasing operations.
Added 10 mins ago
US
Student Assistant for the Office of the President--Federal Work Study (Fall 2026/Spring 2027)
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- $11 USD / hour
…service. GSC offers nearly 30 degrees, which includes multiple associate and baccalaureate pathways for students. With an enrollment of over 3,100 students, GSC offers an intimate academic…
Added 10 mins ago
US
Library Student Assistant--Federal Work Study (Fall 2026/Spring 2027)
University System of Georgia
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- $11 USD / hour
…service. GSC offers nearly 30 degrees, which includes multiple associate and baccalaureate pathways for students. With an enrollment of over 3,100 students, GSC offers an intimate academic…
Added 10 mins ago
Associate Director for Campus Programs
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The Associate Director manages the university-wide programming reservation and event management systems and establishes processes that support efficient scheduling, approvals,…

State Employees' Credit Union

Associate Member Services Officer

United States

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

Position Overview The Associate Member Services Officer (MSO) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSOs perform routine branch duties and follow standard branch procedures. They are responsible for providing exemplary member service by responding to member inquiries by telephone and in person, including functions such as cash box management, account origination and maintenance. Associate MSOs will also begin training in lending and collections at this level.

Essential Responsibilities

Attend Excel and Elevate – New Employee Training (E&E).
The following 10 Core Modules will be completed after E&E and subsequent training sessions:
Checking Accounts
Member Eligibility
Money Market Share Accounts
SECU Policies Overview
Share Accounts
Lending Overview
NCUA Coverage
Cooperative Principles
Member Access
We Are SECU!
Comply with all Credit Union policies and regulatory requirements.
Ensure all member information remains confidential and members’ accounts are accessed for business purposes only.
Security and control procedures must be followed by all branch employees.
Attain basic knowledge of how to serve members with running and balancing a cash drawer in accordance with Performance Measurement Criteria standards.
Adhere to SECU Check Acceptance Guidelines and Hold procedures.
Greet and assist members in a courteous, professional, and timely manner through all service channels – in-person, phone, and digital communication.
Answer phones and assist members with service requests.
Obtain and execute Notary Public services as requested by management.
Interact with other departments to facilitate member requests.
Organize, file and scan documents daily.
Process foreign and domestic wire transfers.
Help order and return foreign currency.
Troubleshoot problems with member accounts, cards, and on-line access including processing disputes.
Review and take appropriate action on negative checking, NSFB, and Share Below $25 report.
Begin learning to open basic accounts while following MIP procedures for existing members including share, money market, checking, and Share Term Certificates with experienced MSR/MSO supervision.
Learn CXone and be able to assist MSS as requested.
Begin obtaining basic knowledge of Financial Advisory and Real Estate products and services offered by SECU (i.e., insurance, retirement planning, investment services, trust, and mortgage services) and provide referrals as needed.
Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor.
Participate in additional training and continuing education to enhance knowledge of branch operations.
Regular attendance and punctuality are mandatory.
Complete additional tasks assigned by management and other administrative duties as needed.
Learn safe deposit procedures and assist members with accessing their boxes with the assistance of an experienced MSR/MSO.
Begin obtaining basic knowledge of all consumer lending and credit card products and services.
Begin learning how to perform subsequent advances on existing open and home equity lines of credit.
Contact members and document efforts regarding deposit and/or loan collection reports as directed by management. Collection Training class attendance is required prior to collecting loans.
Advancement beyond Associate MSO requires completion of the Consumer Lending
Program (CLP) courses, including a passing score on the CLP exam in addition to completion of the in-person New Consumer Lender Learning Program. Completion of the CLP courses and CLP exam are a required prerequisite before attending the in-person New Consumer Lender Learning Program.

Required Education & Experience

Must have high school diploma or GED equivalent.
Consistently demonstrates SECU’s Core Values
Must possess an aptitude for meeting people and developing member confidence, respect, and trust in the Credit Union.
Must have good communication skills, both verbal and written.
Must have good problem-solving skills.
Must complete the Credit Unions Core Module Program within 12 months of hire date as a condition of employment.
The following additional modules should be completed at this level:
SECU's Member Facing Websites
Branch Security Measures
Share Term Certificates
Account Titling & Designations
Buy/Sell
Funds Transfer
Member Identification
Stop Payments & Stop
Cautions
Wires
Cash Handling
Check Acceptance
Holds
MARGO Platform
MARGO Teller
New Accounts
Account and Profile Maintenance
Advances
Safe Deposit Boxes

Preferred Education & Experience

Bachelor’s degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP).

Job Environment & Physical Requirements

Office setting with physical proximity to other employees and members. Some background noise from other employees, printers, telephone and coin machines
Must be able to comprehend and carry out job demands.
Job requires a substantial amount of sitting.
Use hands and fingers to press keys on a computer keyboard to enter or retrieve information.
Use hands and fingers to press telephone keypad and lift telephone receiver.
Must be able to comprehend phone calls.
Must be able to lift 10-15 pounds.

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer

State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.

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More about this job

Skills

Staff training
Communication skills
Notary
Digitise documents
Foreign valuta
Troubleshoot
Administrative support
Collection management
Problem solving
Cash handling

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