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Added 7 mins ago
Team Leader
Redwood Coast Regional
Eureka, CA
Normal 0 false false false false EN-US ZH-CN HI General Scope of Duties: Under the supervision of a Client Services Manager, provides high-level case coordination services to applicants…
Added 7 mins ago
IT SPEC (INFOSEC)
Air National Guard Units
Camp Murray, WA
Summary This is a Washington Air National Guard Title 32 Excepted Service Unit Technician position: IT SPEC (INFOSEC) Location: 194th Communications Squadron Camp Murray, Washington 98430…
Added 7 mins ago
Branch Manager - WA West Market - Sequim, WA and Surrounding Areas
JPMorgan Chase
Sequim, WA
You’ll successfully complete our Branch Manager Training Program before being considered for placement as a Branch Manager.
Added 7 mins ago
IT PROJECT MANAGER (CUSTOMER SUPPORT)
U.S. Pacific Fleet, Commander in Chief
Bremerton, WA
Added 8 mins ago
TS
EMP Case Manager
The Salvation Army
Everett, WA
- $28.27 USD / hour
Assists the Client Services Manager with the development of case management standards, guidelines, and paperwork to assure high-quality case management to program participants
Added 8 mins ago
UO
Program Operations Specialist: Project Administrator
University of Washington
Seattle, WA
- $55,200 to $69,600 USD / year
Reporting to Dr. Jonathan Sharp, CICOES is seeking a Program Operations Specialist to join the Global Observations of Biogeochemistry and Ocean Physics (GOBOP) Group at the NOAA Pacific…
Added 18 mins ago
General Manager - Naples
JETSET Pilates
Naples, FL
General Managers are expected to complete the JETSET Instructor Training Academy Program, teach an average of 6-8 eight classes per week, and maintain an active in-studio presence during a…
Added 26 mins ago
Sr Clinical Specialist, Cranial & Spinal Technologies - Minneapolis, MN
MDU Medtronic USA Inc
Remote, United States
Our Cranial & Spinal Technologies (CST) operating unit advances surgical care for spine and cranial conditions through an integrated ecosystem of implants, navigation, robotics, imaging,…
Added 26 mins ago
Sr. Engineering Program Director, Quality Strategy & Investigation Excellence
COV Covidien LP
Remote, United States
As Senior Director, Quality Strategy & Investigation Excellence, you will be accountable for building and sustaining capabilities across Reliability Engineering, Statistics & Analytics, and…
Added 27 mins ago
GM
Maintenance Supervisor - Artisan at Brightleaf
Greystar Management Services, LLC
Durham, NC
- $31 to $33 USD / hour
…offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South…
Added 27 mins ago
Community Manager - The Standard at Pinestone
Greystar Management Services, LLC
Greenville, SC
…offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South…
Added 35 mins ago
Patient Care Technician Preceptor - PCT - Dialysis
Fresenius Medical Care
Portland, OR
Functions as part of the dialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse in accordance with…
Added 35 mins ago
Patient Care Technician Preceptor - PCT - Dialysis
Fresenius Medical Care
Portland, OR
Functions as part of the dialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse in accordance with…
Added 35 mins ago
Account Manager/Specialty Account Manager -TEPEZZA, Portland, OR
Amgen
Portland, OR
The Specialty Account Manager is responsible for providing account management support to accounts within a specific geography in the designated marketplace with a focus on issues specific…
Added 36 mins ago
EHS / HSE / Safety Manager
PURIS Corporation, LLC
Pasadena, TX · Houston, TX
The EHS Manager facilitates the integration of new safety processes, directs compliance with PURIS’s standard operating procedures/policies, assists in developing and administering programs…
Added 37 mins ago
Director of Building Envelope and Design
IPS-Integrated Project Services
UNAVAILABLE
Evaluates and initiates the necessary training of the Architecture Group to ensure pertinent technical competence, acceptable social/behavioral/communication skills, and personal…
Added 38 mins ago
Compliance Certification Specialist - Apartment Community
Independent Management Services
Akron, OH
We offer competitive salaries commensurate with experience and a comprehensive benefit package. We intend to build a team of individuals, who are self-motivated, willing to learn and grow…
Added 50 mins ago
Program Manager Software and 3P AI
Meta
Menlo Park, CA
Employee Technology, Strategy & Operations (ETSO) owns the strategy, commercial management, and operational running of the hardware, software, and telecom that Meta's full-time and…
Added 50 mins ago
Silicon NPI Business Process Manager
Cisco
San Jose, CA
· Executive Readiness Reviews: Synthesize multi-program operational data into executive-level summaries for leadership reviews and business unit executives.
Added 51 mins ago
SkillBridge - Sr. Principal Cyber Systems Engineer
Northrop Grumman
San Diego, CA
Objectives - Service Members who complete the SkillBridge program will be highly trained, capable, future employees that align to the specific needs of the organization and are prepared to…
Added 51 mins ago
Licensed Physical Therapist (POTFF)
Maximus
San Diego, CA
? Career Development Opportunities - Training programs, workshops, conferences, and ongoing learning opportunities.
Added 51 mins ago
Principal or Sr. Principal Project Manager
Northrop Grumman
Los Angeles, CA
Northrop Grumman Mission Systems (NGMS) Sector is seeking a Principal or Sr. Principal Project Manager to support multiple Operating Units (OUs) across the Navigation and Cockpit Systems…
Added 1 hour ago
Administrative Support Specialist - Journey - Spruce Pine
East Carolina University
NC
The university supports its workforce through a wide range of professional development opportunities designed to foster career growth and skill advancement. Eligible employees also benefit…
Added 1 hour ago
Manager TOD Zoning and Development (Planning)
Metropolitan Transportation Authority
NY
Manager, Transit Oriented Development (TOD) - Zoning and Development
Added 1 hour ago
D
Chief Financial Officer (53169)
DASH
Alexandria, VA
- $150,000 to $175,000 USD / year
Provides training and development for staff across the Company on finance, procurement, and compliance, and resolves sensitive matters requiring positive employee-relations skills, such as…

State Controller's Office

Analyst I

CA, United States

$3,861 to $6,276 USD / month

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Job details

Pay: $3,861 to $6,276 USD / month
Apply by: Nov 13, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Job Description and Duties The Public Response and Support Unit (PRSU) within the Public Response and Support Section (PRSS) is responsible for evaluating and approving claims, conducting claims and property research in response to phone call and email inquiries, and assisting the public by responding to incoming telephone inquiries regarding unclaimed property claims, processes, procedures, and program requirements. Under general supervision of the Supervisor I of the PRSU within the Support Services Bureau, the Analyst I (AI) serves as the entry-level analyst, who provides customer service as a first line claims representative for calls transferred to the claims review queue, the task queue through the Kelmar Abandoned Property System (KAPS), and email inquiries in support of the Unclaimed Property Division (UPD). The incumbent functions as a technical resource for the unit by reviewing and resolving claim inquiries that require additional research, analysis, interpretation of policy, or independent judgement. The AI is responsible for researching complex claim issues, obtaining and evaluating supporting documentation, determining claimant entitlement, and processing claims through final disposition in accordance with the Unclaimed Property Law, Government Code, Probate Code, Civil Code, Code of Civil Procedures, the California Code of Regulations, and Unclaimed Property Standard Operating Procedures. Claims processed include, but are not limited to, cash, securities and safe deposit box contents.

Duties Performed:

(Candidates must perform the following functions with or without reasonable accommodations.)

Respond to claim inquiries forwarded to the PRSU claims processing queue within the UPD Contact Center requiring claims research, analysis, and resolution. Review claim records, supporting documentation, and applicable laws, regulations, policies, and procedures to evaluate claim entitlement in processing qualifying claims to an end point. Communicate with claimants, authorized representatives, businesses, and other stakeholders to obtain required documentation, explain claim requirements, resolve deficiencies, and facilitate timely claim resolution while ensuring compliance with established program requirements.
Assist with claimant calls and serve as a call agent back-up as needed for the general queue. Process claim inquiries, perform property research, create new claims, review claimant documents to provide detailed claim status including confirmation of receipt of documents requested from pended claims evidence requests, explanation of documents requested from open workflows or evaluator notes, assign high priority to claims upon determination of claimant status, and route claims to other appropriate departments as necessary. Assist in identifying trends, recurring claimant issues, and process improvement opportunities related to escalated claims and Contact Center operations. Participate in claims cross training, new employee onboarding training, refresher training, procedure development, quality assurance activities, and special projects. Maintain current knowledge of program policies, laws, regulations, and system enhancements to support operational effectiveness.
Daily monitoring of the Task Management PRU queue to respond to call escalations sent via task workflow through the Kelmar Abandoned Property System. Research, analyze, evaluate, approve, deny, or otherwise process unclaimed property claims in accordance with applicable statutes, regulations, and departmental policies. Interpret complex legal and financial documentation including, but not limited to, final decree documents payable to beneficiaries, life insurance proceeds and beneficiary designations, uniform transfer to minor accounts, original instrument documents, reported address and other holder association documents, and other filings to determine claimant entitlement. Respond to claimants with their claim status and provide details for claims needing additional documentation to determine entitlement. Coordinate with internal program areas to resolve complex claim issues and ensure accurate and timely claim processing.
Serve as a subject matter expert for the PRSU by collaborating with management and internal stakeholders on program initiatives, workgroups, and projects that improve claimant service, claim processing efficiency, and Contact Center operations. Provide inventory, time, and production data to management as requested. Represent the Bureau on teams and in work groups, which have divisional, departmental, and/or statewide impact on the Unclaimed Property Program.
Provide support to the SSB by cross-training and providing back-up to address the fluctuating needs of the Bureau and Division. You will find additional information about the job in the Duty Statement. Working Conditions This position is located at The Park, a quaint and historical campus environment two blocks from McKinley Park, in the heart of residential East Sacramento. Easily accessible from US 50 and I-80, The Park offers free parking, quick walks to local restaurant favorites, and countless lunchtime strolling opportunities through the quiet East Sacramento neighborhood. This position is eligible for hybrid telework under California Government Code Section 14200 for eligible applicants residing in California. All telework schedules are subject to change and may be reevaluated at any time. Specific telework arrangements may be discussed in more detail with the respective hiring manager. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the State Controller's Office policies. Applicants must reside within California at the time of appointment. In July 2025, the State of California implemented the Personal Leave Program (PLP) 2025. This program temporarily reduces employees’ monthly base pay in exchange for paid leave credits. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits through June 2027. The salary ranges shown on this job posting do not reflect the salary reduction. Minimum Requirements You will find the Minimum Requirements in the Class Specification.
ANALYST I Additional Documents
Job Application Package Checklist
Duty Statement Department Information The Office of the State Controller (SCO) is the destination employer within the State of California. As California’s chief fiscal officer, the Controller’s Office ensures accountability and transparency of California’s financial practices while promoting fairness and opportunity for all. Here, you’ll work in a collaborative and supportive environment with diverse opportunities for professional growth and development. A career with the SCO offers meaningful work that directly impacts the state’s future. The Unclaimed Property Division (UPD) of the California State Controller’s Office plays a vital role in reuniting Californians with their lost or forgotten assets, such as bank accounts, stocks, or uncashed checks. This division safeguards unclaimed property and works diligently to return it to its rightful owners, ensuring fairness and financial equity across the state. By joining this division, you’ll be part of a team that directly impacts people’s lives on a day-to-day basis. Take the next step in your career with an organization that values innovation, integrity, and the well-being of its employees. Apply today and build a California where everyone thrives! Visit our website to learn more about the State Controller’s Office. How did you hear about us? Take our survey!

Special Requirements Take the required examination here: Analyst I Examination Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Demonstrate a high degree of initiative and analytical ability.
Ability to be a strong leader, work as part of a team as well as independently.
Ability to provide excellent internal and external customer service utilizing effective and professional communication.
Must be dependable, punctual, and flexible while working under demanding conditions.
Knowledge and experience with various software programs and Microsoft (TEAMS, VoIP, Outlook, Word, Excel, PowerPoint, Visio, and Access).
Experience or ability to conduct virtual training using various Microsoft Office applications.
Excellent organizational and research skills with attention to detail.
Ability to work under pressure quickly and accurately while dealing with multiple tasks and changing priorities.
Must be able to remain calm under pressure and recognize the needs of others.
Must be creative, self-starter, and have the ability to take on challenges effectively.
Must be flexible, willing to learn, and thrive in an environment of constant change.
Must use good judgement, be approachable, friendly, open-minded, and have a positive attitude.
Must be continuously available to answer inquiries by unit staff.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

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