Supervisor, Customer Service

• This position is located in Reston, VA This position is not remote work US Citizenship or Green Card Holder - no sponsorship available

PURPOSE -

• The Supervisor, Customer Service coordinates team to input customer orders in order to provide optimum levels of customer service to StarKist customers including pricing/service issue resolution through accurate analysis/coding that conforms to StarKist’s Marketing, Pricing, Financial and Logistic policies.

PRINCIPAL ACCOUNTABILITIES –

• Provide superior customer service to customers through accurate pricing of product ordered and ensuring timeliness of delivery.
• Responsible for supervising team in daily activities/issues along with training of new hires.
• Track service level performance, communicate and work collaboratively amongst various departments/principles both internally and externally developing programs that fulfill assigned customer’s requirements (Broker, Sales, PPIC, Accounting, Transportation, Warehousing, etc) in the most efficient manner.
• Address and present service issues/concepts.
• Provide optimum coverage when team members are sick, on vacation, or on business travel including handling phone calls, emails and order processing.
• Develop, train, and motivate CSRs to effectively achieve corporate objectives.
• Establish and rollout of goals for team members aligned with department, corporate and customer expectations.
• Ensure job functions are performed properly and improve individual processes to achieve ‘best’ on time delivery, highest fill rate possible, error free order processing geared toward the ‘perfect’ invoice to achieve optimum efficiency and economy of operations.
• Redesign and simplify business work processes.
• Monitor ‘scorecard’ activity for customer accounts to ensure meeting customer needs.

KNOWLEDGE/EXPERIENCE/COMPETENCIES –

• Bachelor’s degree in Business or related field is required
• 5-7 years experience in Customer Service
• Thorough understanding of the Sales and Marketing functions as they relate to pricing/promotional activity of customer orders/invoices.
• MS EXCEL skills is preferred
• SAP experience is strongly preferred
• Experience in Supply Chain
• Knowledge of corporate policies and compliance
• Demonstrated prior success in achieving results using team driven philosophies
• Ability to communicate and exercise very positive people skills.

The approximate pay range for this position is $80,000 to $100,000. This range is provided as a good faith estimate at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills, abilities, and geographic location.

If you have a disability and cannot apply online, please mail your resume and cover letter to:

StarKist Co. 1875 Explorer Street 10th Floor Reston, VA 20190 ATTN: Human Resources

Please note: this option is for individuals with disabilities only.

StarKist Co. is an Equal Opportunity Employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, ethnicity, age, sex, sexual orientation, gender identity, national origin, religion, marital status, registered domestic partner status, medical condition, disability, military service, pregnancy and related medical conditions, or any other classification protected by federal, state and local laws and ordinances. EOE/AA/Vet/Disability